AT&T

Let’s start with no one likes going and having to wait. Understandable with the detail of the salesman job. Understandable I would want the same attention when it comes to fixing/​buying/​upgrading my device, etc. nonetheless it stinks waiting. We wait nearly an hour to only be told they do t do that. Would it hurt them when they check people in and get their name to ask what they are needing in order to help eliminate wasted time. Staff friendly, could use tweeting on approach. Clean store. This happens a lot waiting here. I’m fine to say I will visit the sea Peres location as I have many times in the past. Great service there.

I went in to get my phone traded in for an upgrade, after customer service told me i could after having countless issues with my iPhone 4s. Which no one bothered to tell me that I could have traded it in with my warranty. Non the less after speaking to a store associate she finds the tiniest mark on my phone which customer service told me wouldn’t be an issue, takes it to her manager, I noticed she kept going back and forth to ask him everything so I asked to speak to the manager who said he’d be there in a minute. 5 – 20 minutes later of him standing idly at the door. Lucas the manager walks over, doesn’t introduce himself, just walks over looking at his iPad (he could have stayed home for that) so I introduced myself and explained everything, and he just replied there is nothing I can do, I decided to keep explaining since he didn’t seem to really be paying attention again no real help except your notes from ATT are not detailed. I asked him if there is someone he could call as he didn’t seem to really have any answers. His associate seemed to be trying more than he was by actually coming up with better solutions. After I finish talking to the people on line (customer service) I might just decide it’s time to leave ATT all together. Bad customer service, lack of proper communication and under trained management.