Wells Fargo Bank

This bank is terrible. I can’t believe that they actually have return customers. due The LACK of customer service provided by the Bankers and the Store Manager is astonishing. I have been trying to get my Wells Fargo credit card issue resolved for almost a month now. I have called about 10 times and popped in the bank to speak to a representative and nothing was done. I will say one positive thing about this bank though. The ATM. Its great. The ATM provides results in a timely manner. The ATM also responds to your inquiries and requests. Thank you ATM. If you have a choice of which bank to go to in the Kirkland area. DON’T COME TO THIS ONE!!! Unless you want to talk to the ATM. I highly recommend him.

Had to make a deposit. Super friendly, first name basis. No complex banking issues for me and I live nearby so they get 5 stars.

Lost my wallet including ID. Refused to attempt to verify my identity in person to issue new card. (Something I know can be done at the discretion of the manager.) Had to call in and wait for new card to arrive. Thanks a lot dude. Appreciate the compassion.

I already thought this bank was pretty bad, but now I’ve gone to the effort of dropping my review from 2 stars to 1 star. And this Wells Fargo has the ignoble honor of being my first ever 1-​star review.
So last year I set up an account in addition to an existing credit card account I had; according to the banker they were set up in a way which would help me grow my money and my credit rating faster.
Well, guess what. It wasn’t set up correctly, so not only was it drawing money from an account that it wasn’t supposed to (which also didn’t have the money for it), but it also cost me by the bank charging me for THEIR mistake.
It has cost me literally THOUSANDS of dollars which I can’t recover.
I had queried it several times. The account was only open for six months and I was told on the four times I asked – which should be a warning in itself; who needs to check to see that the account was working properly that many times because of issues with the way it was set up – that it was working fine. I’m not an expert so I had to rely on my banker’s advice. I decided to double check today with a banker at a different branch and that’s how I discovered that I had been given the wrong information about my account and how it was set up.
What’s worse was their victim-​blaming attitude when I told them about their mistake. I was told, «oh yeah but it is your responsibility to check your accounts and tell us if there’s a problem” – which was precisely what I did on several occasions, only to be given the wrong information again!
I’m disgusted with how I was treated and it goes without saying that I have since closed my accounts and moved my business elsewhere.

The branch in Juanita Village is fine if you just want to make a deposit and you like chatting with tellers, but if you need any help on bigger banking issues, I recommend finding another branch. When I went in with a banking problem, they were busy and I was in a bit of a hurry, so they offered to have a banker call me. After a week (and no phone call) I went back. When they weren’t fully able to resolve my issue or answer my questions, they again offered to call the next day. I still haven’t received any phone calls. Poor follow-​up and poor customer service.