Walgreens

Another bad Wallgreens this company clearly does not understand customer service at all. The line here waiting is usually 5 – 7 people deep and the management here clearly does not care or they would fix the problem. If you call it’s usually 30 minutes to speak to someone. Just no excuse to treat people like cattle. Clearly it is time to go mail order and join in the demise of Walgreens and their horrible customer service.

My wife had an appointment there and even confirmed it at 7AM — however they were not prepared and unable do anything. They just don’t care and I would never shop there for anything!!! Worst service ever — I don’t see how they even stay in business.

I always have my prescriptions sent the this Walgreens pharmacy. They are quick and helpful. If The prescription is called in ahead of time, it’s ready to go and the line moves quick. They offer drive through option as well. If I can’t get my prescription called in ahead of time, it takes no more than 15 mins.

Worst service ever. Was told by a pharmacist that my doctor would be contacted several days ago to prescribe me different medication. I stopped by today to pick up my prescription to find out that they haven’t done anything to try and fix the problem.
Screw this Walgreens.

Where is the zero star option?
My doctor called in our prescriptions at 9:30 AM. At 12:10 I get to the drive-​through window only to wait 15 minutes for the car in front of me to be done. When I finally get there the person at the window says «yes?» I tell her we’re picking up our prescriptions and she tells me that one of the is not in stock. For the anabiotic they can try to mix a different strength but I have to be okay with it. Ask her why you didn’t call me three hours ago when they realized that my prescriptions were not in stock. I had 2 crying sick children in the backseat. She keep saying we’re very busy. I told her that clearly they didn’t start processing this 10 minutes ago and when they realized they didn’t have my prescriptions they should have called. She rolled her eyes at me. She told me it would be 20 minutes to get the prescription that they did have and to drive around and wait in line again. She said I couldn’t just wait there, meanwhile I waited behind the car in front of me for 15 mins. She said there were other people ahead of me. Really? I find that hard to believe since they had mine for 3 hours. I told her this was not acceptable and she put the phone down and walked away!!! I left the window and called the pharmacist and he’s trying to fix this by calling another pharmacy. He told me that another one wasn’t in stock as well! She never told me that! Still means that I have to take two sick children out of the house again to get my prescriptions. My husband has been telling me for ever to ditch Walgreens. Officially ditched!

~~UPDATE to previous review~~
I previously wrote a very poor review for the Walgreen’s pharmacy, but something significant has changed over the past 10 months and I feel the need to give an update.
Their customer service has *vastly* improved. It seems they have most of the same staff, so I’m not sure what caused the change. In any case, it is much appreciated. They have been much better about communicating delays in filling prescriptions and are just generally much more polite when I stop in. It’s been a while since I’ve been made to feel like I’m being a nuisance for having the gall to pick up a prescription (which, by the way, is what their business is all about…).
Anyway, now I feel a lot more confident that if I need a medication, it will be ready; or, if it won’t, that they’ll actually let me know so we don’t both waste our time. I appreciate their improved customer service and how polite everyone is now. It really makes all the difference in the world.

I tend too only do the drive through here as this store sees a lot of action. This is my go to pharmacy during the week as I can force my commute to take me in this direction. Plus it gives me an excuse to hit up my favoriteMercury stand!

I generally don’t do much shopping at Walgreens because I tend to prefer supporting local businesses. Hello, Bartell Drugs and QFC? But I found myself needing to come here one day because I happened to need some CR2025 batteries, and I had read online that Walgreens supplied such things for a low price. Of all the places in the world to carry these odd batteries, it had to be a drugstore…
So I came in here and found some batteries right by the pharmacy window. They had CR2032s, but no CR2025s. I hung around there and waited in line to ask about it, and then they redirected me to customer service who pointed out an entire section of batteries right by the magazines. I hate it when stores don’t put all their like items in one section. I never saw the point of having to search multiple sections to find what I’m looking for.
Nevertheless, there it was. They had the CR2025 batteries in a one-​pack for $ 5.99 each or two-​pack for $ 8.79 each. I ended up buying two two-​packs, so it was $ 17.58 or $ 19.25 after tax. I got what I came here for, although it ended up being more troublesome than I had imagined. On the plus side, this store is open 24 hours a day. They also have a drive-​thru pharmacy! I didn’t even know that such things existed!

Came in for some antibiotics that my doctor prescribed. They were going to be $ 80. I checked with the QFC pharmacy down the street, and they were going to charge me $ 20 for the exact same thing. Hmmmm… tough choice. Walgreens — never again (if I can help it).

Awful service.
Arrived at 6pm to drop off my son’s script. We were new. She asked me what insurance he had, I said Regence. «Well we don’t have it in our system, so are you going to give me your card?» *hand out, blinks like she’s irritated*
She takes the info, enters the script, then tells me it’ll be an hour and to come back after 7. I was taken aback and she said, «Yah, well, we’re busy here.» Okay…
My husband goes back at 8:15, over 2 hours later to pick it up. Stands in line for 15 minutes to be helped. They tell him they don’t see it in the system and ask when it was called in. He explains I dropped off the paper script at 6. They go looking for it and find it in some random pile.
Do they apologize? Move it to the front of the queue due to their mistake? Nope. «Come back in another hour.» Another. HOUR.
Enjoy that one script, guys, we’ll never be back.
Edited to add: when I went back the 3^rd time to pick the script up, they had no record of the insurance information I gave them in the first place. As I waited in line, another woman was returning medications they had just given her because they were clearly stamped as expired in September (4 mos ago). Awesome.

Not enough employees. You have to wait a while some times.

Standard service and convenient location. The employees in cashiers are kind and quick. Their cashier service can be quicker when a line forms up. There was another employee in the back was not checking the line and we had to wait for a while because the other cashiers was closed. I stopped at night around 8ish, possibly during the day there are more cashiers working.
Still I would use this location for over the counter medications etc.

I mean, aren’t most Walgreens the same? I come here for medication. I used to live a few houses down, but have since moved. Now I live like 4 miles away. Super far.
Friendly pharmacy staff. Helpful. They call me if I’m taking new medication. And they automatically fill prescriptions before you run out, call you to tell you it’s ready and they have a drive thru. I guess I really like this Walgreens. Yeah.
And you always find the randomest things here. Fuzzy socks? Yes please.

For the most part, this Walgreens location is just your typical Walgreens. A place where you can show up at 3 in the morning when you’re in desperate need of having your prescription filled or juts looking to stock up on the latest «As Seen on TV» items.
The reason I’m giving this particular Walgreens four stars instead of three all surrounds the late night cashier that was on duty, Austin. He was the most polite, professional, phone transferring multitasking cashier I have probably ever encountered in my life.
I’ve worked in customer service for many years, and have never experienced such a well mannered and professional young man working at any grocery store or convenient store that truly impacted my experience as a customer.
Sometimes it’s the great customer service given by people like Austin that makes you want to continue shopping at that particular location, even if it might be out of the way in comparison to a store selling like items.

Long lines, slow service, small selection, and high prices. I love it! Kidding, I’ll continue to shop elsewhere.

Carrie H.‘s words sound about right.
They’ve lost my prescriptions – the papers written by my doctor, not the medications.
They almost put my prescription into another customer’s file, and gave me information on that patient, before I got them to realize it wasn’t me.
They said my insurance had rejected my prior authorization for a prescription, when my insurance said they’d never received the prior authorization. So if I believe them I’d have kept paying double.
And yeah, some stupid people come through the drive-​through, and you can wait 20 minutes. If it seems long, get out.

Only reason I actually go to this location is because it’s open ²⁴⁄₇. That being said, I agree with Jerry M. It is a nice and clean store. Occasional back-​ups at the check-​out.

Hubby needed his Blood Pressure medication filled.
He goes into the store around 6:30pm to drop off RX and notices about 5 customers in line. The tech was quick to take the RX at the drop off window and quickly verified it was in fact in stock. He then informs Hubby they are busy and had at least a 30 minute wait. Hubby decides to return in a few hours to get his much needed medication.
He gives this store over 5 hours to fill what was quoted as a 30 minute wait. Hubby returns to this Walgreens at 11:30pm and attempts to use the drive thru as he is tired and ready to go home and sleep. A woman pulls into the drive thru area but stops about 4 feet away from reaching the window. She does not pull forward, instead she stays right were she is. Realizing this is a Pharmacy, my sweet and more patient than me spouse waits on this zoned out woman for 15 minutes before he pulls around and enters the store.
Immediately he realizes there is ONE PERSON IN THE PHARMACY WORKING. We assume this was a licensed Pharmacist, but with Walgreens you never know. Apparently Zone in the drive thru returns to her Earthly body and pulls forward to the window as the Pharmacist is stuck at the window dealing with her dumb ass. After 10 minutes, Hubby is finally acknowledged and told she will be with him shortly.
Hubby’s turn finally arrives. He is optimistic that his time at Walgreens was almost fulfilled as a bag with pills that had his name on it was produced. Then IT happens, the Pharmacist tries to counsel Hubby on his NEW medication. This wasn’t a new drug for Hubby, simply a new RX for the same old Diovan HCT he’s been on for years. The Pharmacist realized THEY FILLED THE WRONG DRUG!!!
At this point she had to look at the RX and resubmit it to insurance. Then the Walgreens Curse continued as the computer gets no answer, not a yes, not a decline, but no answer.
Now more customers are arriving for another round of understaffed customer service. The pharmacy phone is ringing, the clerks from upfront are paging the Pharmacist.
Hubby was then given the options of paying full price for the CORRECT meds or returning tomorrow for it. He was completely out of his meds so after being informed a call to our insurance company would be placed AFTER she dealt with the line in the drive thru, the newly forming line in the store and don’t forget the folks waiting on hold where dealt with!
After waiting for over an hour to get the correct drug, waiting for the computer to start functioning she decided to try to run it through the computer one last time before calling insurance and it approved it!
Walgreens needs to have more than one person working at night. They need to hire people who can put the CORRECT DRUG IN THE COMPUTER EVERYTIME.
GIVING SOMEONE THE WRONG DRUG IS A BIG DEAL. THEY COULD KILL PEOPLE!!!
I will NEVER return to Walgreens and plan to file a complaint with the State.

There’s nothing special about this Walgreen’s, but it isn’t bad either. I wish that the selection were a bit larger, but if you know what you want you can find it easily.

This 24-​hour Walgreens is often very busy and because they’re one of the few 24-​hour pharmacies around, the wait to get a prescription filled can be long, especially if Overlake’s ER has been busy. However, they do have a drive-​thru pharmacy window which is fantastically helpful if you have sleeping small children with you or feel borderline in your ability to cope with people in the store.
The drugstore has the usual collection of health & beauty aids, a bigger-​than-​average selection of food and snacks, and a biggish photo/​electronics department. It’s across the parking lot from a 24-​hour Safeway, kitty-​corner from a 24-​hour McDonald’s, and near an open-​late Starbucks, so if shopping at the drugstore is not your idea of a good time, there are a few other options while you wait.
The pharmacists are helpful and friendly and they definitely know how to cope with all the common insurance plans around here. If you’re paying cash for your meds, you’re way better off at Costco most of the time, but you should still price-​shop Walgreens on their webpage; I was surprised that they had a few of my meds for less than Costco.
The lost star is for those LONG waits. We waited almost an hour Saturday night for some prednisone and two Epi-​pens after I had an anaphylaxis episode after eating peanuts. I fell asleep in my chair in the waiting area and it was fairly miserable to wait that long… and it’s not the first time. Whatever happened to 20-​minute turnaround times?