The Shop

The best stylists leave, Alicia and Natasha. They were great for women’s cuts and styles.
My husband’s last two cuts (by different female stylists) have been horrible! I don’t get why they can’t keep very many quality stylists, it’s so inconsistent!

Worst place to get my hair cut I’ve ever been to. I called to see how long the wait was and the receptionist was so rude and short with me. When I came in it was completely empty with all the stylists sitting on their phones and didn’t even acknowledged me, I went up to the receptionist to check in and she didn’t look up from her phone and just told me to put my name on the list. Even tho I had already called in. The person cutting my hair didn’t really ask what I wanted or talk to me the entire 20 minutes. So it was just an awkward position I was in and they made me feel like I was not welcome. If I could post no stars instead of one, I would.

For the cost, it was the worst haircut I have ever had. I was pretty clear on what I was looking for and she didn’t listen at all. I ended up with a bowl cut and have to go find another barber to clean it up. I would go back to get it fixed, but it would be too awkward.

I always choose this place over the one down the street. The one in Juanita is horrible.

I’ve been coming for many years but now it’s time to switch. Usually they do a great job with my haircut probably because it’s an easy style to cut. However the last time the guy who usually cuts my hair not only didn’t recognize me he rushed through cutting my hair giving me no texture and making it uneven. It’s really expensive here for how quickly they cut your hair. I think it’s like $ 20 for men.

I am a repeat customer – in fact this is the only place I will go to as my stylist, the great BEKAH, is absolutely fabulous! I’ve gotten my hubby and daughter to only see her as well — they don’t take appointments but I make sure BEKAH is working the day I go and wait as long as it takes so I can get my hair done by her. She does everything from cut, color, style… and lots of funny talk — awesome stylist.
BTW, you can call ahead (about 30 – 60) minutes and have them write your name on their waiting list so the time you actually wait in the shop is minimal.

I see Karla whenever I come in, I followed her from her previous salon & she always does a really great job with my cuts & colors. I’ve never been disappointed in a cut or color that I’ve gotten from her. I’ve recommended her to several people that I know and will continue to come to see only her for as long as she is there. I would give Karla 5 stars, she’s great! Super sweet & personable, too! :)
That being said, usually I don’t get the best customer service from the receptionist & everyone else that works there never seems very pleasant when I come in. It’s also annoying that this place doesn’t do appointments, so I’ve sometimes had to wait for upwards of 30 minutes to get my cut &/​or color done, & seen other people wait just as long as well. So I’d give my overall experience 4 stars.

Great spot! Took 2 minutes to get into a chair. Told Bekah what I wanted and she did an awesome job. I got a crew cut with a little length on top for gel. She was fast and easy to talk to.23 $ plus she shaved the back of my neck and shampoo. I am definitely making this place my new spot.

If you’re not after anything particularly fancy or anything, this is a pretty good option. I got a cut and had my color retouched here for less than $ 50.
The place looks pretty funky and is relatively clean, although for some reason I saw almost every stylist drop combs on the floor while I was there (although they went straight back into the barbicide). The space is also quite open, with the bench for the people waiting and the big glass windows, so expect to have your hair cut to an audience.
Service was good, and relatively friendly even though you’re basically in the chair and then out as soon as you’re done. Because I had to sit and wait for my color, I was shuffled to the next station from the one my stylist was at so she could work on someone else while I waited. I didn’t have a problem with that, but it’d be a bit awkward if the spot immediately next to her station wasn’t open…
I like that The Shop does walk-​ins, although I’ve not come here when it’s been slammed and my waits have always ever been less than 15 minutes. Plus you can call ahead (30 mins or so before you show up) to get put on the list, so that saves a bit of a wait. That said, parking can be tough to come by when it’s busy.

I just don’t understand why the employees at The Shop have such poor customer service skills and bad attitudes! I decided to take my best friend here to get a haircut. I called in advance to inquire about the prices and availability. The girl on the phone had a decent attitude and mediocre phone skills. She told me that I could place our names on the list up to one hour in advance. I proceeded to do so and the girl said «you’re on the list and we’ll see you in an hour». When my bff and I arrived an hour later, we entered The Shop and we were immediately faced with 5 employees staring at us, not one of them welcoming, friendly, or inviting! I had to initiate the check — in process with an employee, explaining that my friend and I were on the list. She told us to take a seat and she’d be with us shortly. After a few minutes on the hardwood bench another employee proceeds to tell us that we were 15 minutes late and they had to leave soon for a staff meeting and they couldn’t be late. She also said that she could give us «a quick, dry-​cut or they wouldn’t be able to help». Since I’m not a fan of paying full price for partial or half-​assed services I told her we would go somewhere else. I was angry; however, I didn’t express that anger to those employees, I simply explained to them that they shouldn’t have put us on the list for 4:45 if they were planning to leave at 5:00 and it would’ve been nice to know that before driving 45 minutes to get there! Instead of an apology I get 2 employees rudely replying to me saying that I was on the list for 4:30 (which wasn’t true at all unless my cell phone somehow logged our call at 3:45 when we actually spoke at 3:30…obviously not possible)! Overall we were appalled by the nasty looks, comments and attitudes we received from every single employee there. The convenience & reasonable price The Shop offers was quickly forgotten due to horrible behavior and lack of customer service they have to offer. I have been going to The Shop on and off for 10 years and, in a matter of minutes, they have permanently lost my business and the business of the many people I have referred to them! If you appreciate being treated decently and you want to feel good about the businesses you pay your hard earned money to then I strongly suggest you take your business and money elsewhere! This is my farewell to a 10 year patronage to The Shop.

Haven’t gotten such a bad haircut in a while. I couldn’t understand what the Asian lady doing my hair was asking me 90% of the time.

My first cut here was excellent; my second cut was ok. Both times were late in the day and the staff were super friendly and talkative. That said, my requirements are pretty basic.
As others have mentioned, they don’t really take appointments. I’ve never had to wait particularly long, though.

This was my second time here and DEFINITELY my last. My first experience was less than ok. I called ahead to set an appointment but ended up waiting 15 minutes past my set time. When I finally did get my haircut it wasn’t horrible, but definitely not worth $ 35 before a tip and the stylist was extremely crappy. I don’t expect a warm and cheery conversation to come with the haircut however I definitely don’t want someone that is completely negative or tells me my choice in music sucks and that the activities that I enjoy are «stupid».
Today I gave them a chance to totally redeem themselves and they fell flat on their face. I again called ahead, SET an appointment for a haircut, and even asked what my wait time would be; whoever sets the times assured me I would have no problem getting in. When I arrived there was four people waiting for haircuts and she told me it would be, «a little while». I was there for 15 minutes and no one had finished with their current customer so I had to leave. If you are expecting a positive experience or an appointment to be honored I wouldn’t go to The Shop.

First off — this experience inspired me to write my first Unilocal review ever. To summarize, this place is basically an expensive Supercuts/​Great Clips (in fact I’ve had better experiences at both those places) with hidden fees. To elaborate…
I tried this place because I had just moved in to one of the apartments in the Village so it’s convenient. Also with my move-​in packet was a «The Shop» business card that said «5 bucks off» on one side, and the other side was a punch card that had a deal for 50% off product after 7 haircuts. Since they have $ 29 women cuts painted on their window, with the $ 5 off, I expected to pay $ 24 — it ended up being $ 35 (without tip).
I was first thrown by the fact that they don’t take appointments at all. I knew walk-​in was ok, but I was surprised when I called in that they ONLY take walk-​ins (I thought, «What is this, Supercuts?»), and the person on the phone was pretty rude about it.
When I went in, the stylist barely paid attention to what I said I wanted. I brought in a couple print-​outs with some different aspects I liked and she only looked at the pictures and didn’t listen to me at all. I even tried to emphasize that I wasn’t trying to look like the picture but it was the text describing the cut I liked. She blew me off and explained what she would do that was similar to what I said I liked.
She asked if I wanted it styled, and I said «sure.» She said she’d do a flat iron style, which I’m usually not crazy about, but a style’s a style, and she’s a professional, so I figured it would still be good.
She asked if my hair was clean, then asked if I wanted it washed. (Again, Supercuts?) A haircare professional is supposed to wash hair before cutting it; that’s just basic. So I said yes.
So the actual cut seemed good. She verified the face layer length before cutting (this is the part that gave it the second star), etc. However, I also thought it seemed like she wasn’t combing through the ends while/​after cutting like I’m used to seeing.
After the cut she straightened my hair and asked if it looked ok, no second mirror to check the back or anything, so that was weird
Then I went to check out. $ 35. I showed my coupon and she punched the card (printed on the back). When I asked about the $ 5 off on the other side, she said that was the punch card. I mentioned that there’s already a deal associated with the punch card and she said it’s your choice of the $ 5 off or 50% off product deal, which is not indicated anywhere on the card. Sheisty. But OK, so I said $ 29, indicating to the window that had «$ 29 Women Cut» painted on it. She said $ 35. I asked why not $ 29. She said because I added a style. I said I did not know that cost extra. (I’m used to stylists just styling after a cut — and washing beforehand — ever since I stopped going to the $ 15 haircut places.) Her response was just something like «Well, it is $ 6 extra.» [I was going to hot yoga that evening, so I definitely would not have wanted a style if I knew it was extra at all.]
So I reluctantly paid almost 50% more than I was expecting to and didn’t add a tip, since that extra charge she didn’t mention was probably more than I’d have tipped anyway (more than 20% of the regular price).
Afterward I was a bit disappointed that my hair didn’t feel as smooth as it usually does after a cut; the ends felt tangled when I tried to run my hands through it. A few hours later, I noticed hair clippings all over the light jacket I was wearing. Then I put it all together: she wasn’t combing out the clippings as she was cutting the hair, so my hair didn’t feel smooth because there were clippings in it and then I was shedding all day long. After brushing my «styled» hair, it was a lot better.
Needless to say, I’m probably never going back there, which is a shame because the location’s so convenient. I hope it shuts down and is replaced with something I could use, like a small grocery.

Very friendly staff but expensive hair cuts…

I’ll admit, I was a little nervous… isn’t everyone when taking a chance on a new place to sculpt their ‘do? I sat down in Adam’s chair and couldn’t have been more pleased with his mad mad skillz. I have short hair and have had a couple haircuts (other places) where they just cut my hair like they would a man’s…and I walk out just praying that in 2 weeks it will looks a little more feminine. Not this time. He nailed it! It was a great cut… a great experience… I’ll be back fo sho! Thank you!

I like this location. It is less busy than the Kirkland Shop.
The lady that cut my hair (I don’t know her name) :(was really nice and did exactly what I asked her. I have way too much hair and if it is cut wrong, it’s a mess. I asked her to do like 5 things to make sure I had a chance at a good haircut. She delivered.
My fiancé also cut his hair. He got it buzzed. You can’t really go wrong with a men’s buzz, but he looked good, so that’s a plus. Haha.
I’ll come again. For sure.

This is a place has no regard for scheduled appointments they give. They are disrepectful to client. I recently had a 3PM and showed up on time. The stylist (Roch.) took someone else in ahead of me. I was asked to wait for another 15 minutes. Came back 13 minutes later to find out she took yet another one in.
I politely asked the receptionist about what happened. The receptionist had a don’t care attitude. The stylist who was listening to the coversation was icy.

In an out in around 15 minutes.
I hate having to make appointments just to get a trim.
The girl who cut my hair knew what kind of layers I wanted and actually made it easier for me to style my hair the way I like it.
There was another girl there who cut my fiancé’s hair and offered a great solution to handle his cow licks.
I’ll definitely stop in again.

I’ve been to this location twice, and I’ll never spend my money there again. I walked in at 4:45 on a Sunday asking for a trim– they close at 5. Caught some attitude… «we close at 5, but I guess we can…» Oops! I’m Fucking sorry I showed up 15 min before closing asking for a men’s trim. I ALWAYS TIP 5 BUCKS SO GET OVER IT.
So the crabby girl who got stuck cutting my hair was paying so much attention, that she picked up a bottle of WINDEX and SPRAYED IT IN MY HAIR! Immediately noticing her mistake, she rinsed it out. What did they do about it in the end? An extra stamp on my Buy Ten Haircuts Card. Great now I only have to get 5 more bitchy haircuts to get a free one. No, thanks. Here’s 5 bucks, good luck.