Rairdon’s Chrysler Dodge Jeep of Kirkland

I’ll give service (Jordan) a shout out for picking up the phone to COMMUNICATE and resolve an issue. The managers should take note. It would appear they are too busy responding to bad Unilocal reviews to give anyone some real face/​phone time.

Went in about a week ago to get my oil changed and wasn’t quite sure where to go. After I pulled in the express lane and got into the building a passing tech, Carl, helped me to the service desk. I worked with Jorge and he was really nice and considerate of my schedule. Even though they were slammed he made sure that my car got in and out in under the quoted time. The first tech who had showed me in, even came back to check on me! Overall, a great experience. I will definitely be back.

The attention to detail of the folks in the shop leave a lot to be desired. Without getting into the details of my recent experience I will say that it took one trip on a tow truck and one return visit after the initial visit to get my minor service resolved correctly on my BRAND NEW, top of the line vehicle. I found their waiting room to be small and stuffy. Rairdon also does not (would not) provide for a courtesy loaner even with warranty (N/​C) work, shuttle would not take me home due to mileage constraints and will not pickup. On a positive note I have found the service writers to be courteous.
This is my first American made vehicle. I’ve been dealing with with Japanese and German auto makers and service centers for more that 20 years. The service level and level of customer attentiveness I am accustomed to is much higher that what I have experienced here so far.
If this is what I have to expect from «American» service centers I’ll be going back to Toyota for my next SUV purchase.
So far I’m disappointed…

So pleased with our experience here! Jack waltz was prompt respectful honest and extremely helpful from the very start! I had emailed them prior to coming to the dealership and they were extremely professional and we’re all ready to help us when we got to the dealership! The entire team here is hands on and it made things so much faster and enjoyable! We came with our 11 month old and our 5 year old and they were so accommodating with us! Huge thank you to Jack and Gary «Duke»!! I cannot say enough about how pleased I am with my 2016 Dodge Journey itself and the financial side of things also! We will recommend to all our friends and family!

If you are female, stay away. I am female and went to the dealership with a female friend of mine on the evening of 1÷16÷2016. After getting out of my car, I was met by a young salesman. He asked if he could help me find something specific, to which I replied that I was looking for some thing like «that» (pointing at a nice looking used Ram truck) and that I was just starting to get an idea of the truck I wanted. His response was far from what I would have expected when he said, quite flippantly, something to the effect of «well, clearly you don’t need me then» and stood there staring quite awkwardly. Then I asked if they had any Ram Rebel trucks, to which he said he didn’t know, that they had multplie lots so he «couldn’t possibly have memorized all the vehicles they had», but he could check, the new trucks were at the back of the lot, and then he walked off. I figured he’d return with information about any Ram Rebel trucks they may have had in stock. Nope. So, my friend and I wandered the lot for a while, then we heard yelling coming from the front of the dealership — yelling, like someone was in a rage or engaging in a fight. I pulled my phone out should we need to call 911. I still don’t know if it was an angry customer or what, but when it quieted down, we looked around one of the vehicles to the front of the lot near my car and there were a bunch of sales/​servicemen standing around talking loudly (and don’t get me started on that conversation, but let’s just say it was not appropriate for a female or any customer’s ears). The guy never came back with the info I had asked for, it was dark and creepy with the hostile whatever going on, and they staff talked as tough they were at a frat party or dive bar.
I want nothing to do with this dealership ever again, and I am pleased to say that Kirkland Ford were incredibly nice, professional, and are giving me a great deal on an awesome truck! Rairdon’s should take a lessons from the guys at Ford (and Autonation Bellevue and Toyota of Kirkland).

Went to this dealership for the first time on Thursday 01-​07-​2016 to look at/​test drive a Jeep Grand Cherokee Limited. The two reasons I went there are, 1. convenience, 2. My neighbor purchased a vehicle from them and was positive about the experience. I will not return to conduct business there if I decide to purchase a Jeep when my current lease is up.
I was greeted by Romar (apologies if the spelling is incorrect). We went out to the lot, explained my current situation and what I was looking for — Grand Cherokee Limited. I was direct and specific as possible to avoid the potential pain we have all experienced purchasing a car. Romar was very helpful, took me on a test drive with the type of driving environment I requested.
Afterwards, I spoke to a gentleman in Finance, whom I shall call Fast Eddy as he had his sales pitch down. I knew going into this visit they would most likely not be able to meet the terms I was looking for as I still have a fair amount of time on my leased vehicle and the payoff amount is still a bit high. Fast Eddy proceeds to tell me that if «he were me» he would get out of my lease ASAP, since my current vehicle rate of depreciation is so much more than the Jeep — told you he’s got the pitch down.
Fast Eddy tells me we can get you a $ 0 down on the vehicle you want — wow!, sounds pretty good. However, your monthly payment will be $ 650/​month — $ 100 more than my current payment, sorry wrong direction. He then explains that I can pay the $ 650 for 6 months then go refinance my car loan to «potentially» get the payment down to between $ 450-​$ 500/​month. I think to myself, wow, this is complicated, I want to purchase a car not get a degree in neurosurgery.
This is a high volume dealership and they are trying to make sales which is completely understandable. I did not appreciate Fast Eddy attempting to convince me of my current dire situation and to remedy that, buy a Jeep and follow his advice. It would have impressed me more if he said to come back when your payoff is less or the lease is over.
Hope this is useful to any and all car buyers.

Bought my first car here and was helped by Katrina. She was very nice and really listened to what we had to say. I felt as though she really cared about getting us what we needed. Processing by Holly was extremely efficient and done quickly. I got my plates so much faster then I ever thought I would. You can tell they are popular for a reason.

There all smiles and eager to serve you, but as soon. As you drop that signature on the paperwork they could care less about you. They were dishonest with what I was signing, the car I bought was screwed up, and they wouldn’t fix it, and they overcharged me without a refund. DO NOT BUY A VEHICLE FROM THESE MORONS!

Another terrible experience at Rairdon’s Jeep of Kirkland, but this will at least be the last time… I’ve been a sales and service customer here since I purchased my 2012 Jeep here new. The vehicle has had ongoing issues with squealing coming from the engine since its first oil change. After replacing multiple components numerous times for the same issue, they have now decided it needs an alternator (the one thing that wasn’t replaced during all of the other attempted repairs) and refuse to cover it under warranty. Now if this was caused by abuse or neglect I would completely expect to have to pay out of pocket for the repairs… same for maintenance, but absolutely not for an ongoing warranty issue. After reminding them of the ongoing issues they still completely refused to help. The manager (with the authority to resolve the issue) was busy all morning and couldn’t be bothered. I guess I’ll have to find a new (non-Rairdon’s) dealer for all my maintenance and service and I guess they’ll have to find another sucker to take advantage of… Be warned this dealer, will NOT stand behind their product or services.
*UPDATE 12/​7/​15*
Rairdon’s service manager called me back to discuss the situation. She said that she reviewed my service history as well as this review. After lecturing me a bit about «how things work», she explained that they would NOT be willing to assist me further. So here’s what you get to look forward to here at Rairdon’s… Terrible service followed by more terrible service after you complain. Do yourself a favor and find a good, reputable Jeep dealer. There’s plenty of them out there, just make sure Rairdon’s is not in the name.
*UPDATE 12/​9/​15*
Some of Rairdon’s response was accurate, I do have experience working in the automotive industry. I’m not sure why that was central to their response, but its that same experience that led me to identify their shady/​fraudulent business practices. The rest is complete nonsense… This all comes down to a vehicle having the same ongoing issue since new and the dealer refusing to take responsibility and repair the vehicle. Yes the vehicle was repaired for this issue under warranty (multiple times) and NEVER was it done as good will. Nor was it ever properly repaired. One would think the dealer would inform the consumer of such a special exception… yet they did not. Management (and I use that term loosely) after lecturing me on the phone for 15 minutes made it quite clear that leaving a negative review was a factor in their willingness to help. Ask yourself this before coming to this dealer, is this really the kind of company you’d like to do business with? Their sub two star average rating is terrible for a reason people.

i purchased a 2015 Jeep Grand Cherokee from this dealership yesterday (11÷29÷15). from start to finish the experience i had was phenomenal. i was greeted right when i pulled into the dealership by NAS KAZEMIAN (first thing i thought was, daym sales guys). the dealership was nice and clean. tons of options when it comes to cars. they didnt have what i was looking for at their main lot so NAS drove me to 2 other lots just to find the car i was LOOKING for. keep in mind. i havent agreed to buy anything. we are just window browsing at this point. their customer service skills from their entire sales team/​management team was amazing. made me feel like they really wanted to take care of me and fit a car into my budget vs. selling me the most expensive car on the lot.
if you plan on going to this dealership ask for NAS KAZEMAIAN, i work sales also and this guy is truly a great sales person. he listened to what i wanted and was able to answer all my questions. if anyone i know plans or even thinks about buying a jeep. i will definitely refer them to him. im a picky buyer and took me 4 hours to completely decide. it was his day off and he didnt rush me at all. the dealership closed at 8 and i as there until 1030pm. amazing experience from buying my first brand new car.
thanks for making it easy as i am a difficult customer.
–AK

Sold me a used car with front suspension components «repaired» which meant finger tight, almost had two accidents before discovering loose bolts causing steering and braking problems.
12÷5÷15 EDIT
I did respond to Rairdon’s request for information:
Rairdon A. Manager
Subject: Your Review
«Thank you for your feedback. If you would like to provide me with your full name, I would be happy to look into this matter with our management staff.
Micah Madche
Dealer Standards Manager
Rairdon Auto Group
(425) 821‑1777 (EX 5205)
(360) 618‑6869 (Fax)
«
I received the above message on 11÷27÷15 and replied the next day:
Sir,
My name is Bro B… and I purchased a used 2006 Subaru Legacy. The front struts were bent (discovered on the test drive) and when I upgraded the suspension every fastener on the struts installed by your service department was loose, including one nut that was either never installed or fell off afterwards.
Please let me know what your management review determines regarding this unsafe condition.
Thank you,
Bro
And Rairdon says I never responded. I’d sincerely recommend another auto dealer/​service.

Absolutely disrespectful to their customers! They advertise $ 25 gift card if you come for a test drive. So we did, because we are looking for the second car and wanted to check out Jeep Cherokees. After we checked two cars that we really liked, we decided to not buy anything to see SUVs from other makers.
At the end we showed a salesman (Adrian) the coupon. He went away and another person (James) came and straight accused us of coming to them only for the gift card and wasting their time. WTH!?! Are you kidding me?!
Never ever I come anywhere close to them. There are so many other good places to buy cars around here.

Car buying can be such a hassle. Not exactly one of my favorite processes to sit thru. Talked with Steve on the phone about a 2015 Ram 1500. He answered some questions I had as I had viewed this truck online. I told him I was interested in taking a look at it so we made the drive to Kirkland from Mill Creek… with a 4 month old baby. Who does that?! Anyway, we show up only to find out Steve is actually busy with another customer and we would be working with Cena (sp)? Which was fine, no problem. He was very professional and explained the pricing breakdown. I have never purchased a new car before and so I was used to being able to negotiate a bit more on the price. Either way, I feel like the price I paid was fair. I had checked sites like
and
to make sure I wasn’t paying too much. The whole process from start to finish took about 2 hours. Honestly, this was faster than I was expecting. I will say though that I had done considerable research before we called the dealer and was pretty certain on the vehicle I was purchasing. My wife and I felt like they took good care of us and we ended up with a fantastic new ride!
The only gripes I have were that waiting for financing took the longest while it didn’t seem like they were that busy. This might have been exaggerated by the fact our baby was starting to get fussy. The other thing, however minor, is that they didn’t even fill my gas tank after they said they would fill it up before we left. Felt a little cheap to me. Other than that they didn’t seem pushy as you would expect. In the end though, it is still a car dealership. I would definitely recommend them to a friend.

Sold me a lemon that they billed as a clean carfax. I rear ended someone and during the repairs noticed that prior repair welding had been done, poorly. Wish I would have noticed before I moved so I could nail these bastards.
In response to your comment:
Perhaps you should have done a better job of that, if it was even ever done. Because when I inspected it, it was obvious that homemade repairs were done. Shame on this business.

I was looking for Jeep Wrangler under tight budget, thus leasing was my primary option. Even on the Jeep’s official website is showing the leasing option for Wrangler, the sales person told me «we don’t lease Wrangler, cuz that car is what all the people bring to the off-​road and blah blah blah».
Really?
Well I’ll never trust you guys and will never come back. Actually I got my new Wrangler by leasing at Jeep in Bellevue: p

2^nd time around even better than the first.
Another great experience with the sales and finance department.
Nothing against the rest of the team, but you have to ask for Brandy in sales when you want to find the right vehicle for you at the right price.
If she isn’t available, her little brother Steve learned everything he knows from Brandy!

One star because zero isn’t an option. I bought my dodge a year ago. The sales experience was hellish and slow but I wrote that off to car shopping in general.
I bought an oil change package so I’ve been bringing it back. On the second oil change I told them I smelt something strange. Come to find out they didn’t put a piece back on correctly and it had been melting on my exhaust pipe. … I didn’t see it as a huge deal because a very helpful young man told me it would be replaced at no cost to me. Awesome. He calls me two days later. It’s ready. Come in after two weeks, life happens, and I’m talking to the sales manager apparently who has a «problem with spending his bosses money» and is throwing a fit loudly to every employee and customer in the room and making them all call this kid on his day off. NO.
i never got the part and was so not interested in his power trip that it took me double the recommended oil change time to come in for my next one, as I didn’t want to even deal with the dealership again.
I was told, upon buying the car, that the oil package I bought was $ 130 for 3 years of changes. Upon signing the paper last week (just over a year after buying it) to get my car back they said I have four left. They can keep the money, I’m not wasting my energy.

They may be able to offer you some great deals on vehicles but their service department is what you want to avoid! Don’t count on the Service department manager (Bradley) to be empathetic (because of the policies)! He will fire anyone that believes in going above and beyond to provide EXCELLENT customer service. Pretty sad that the employees know more about what great (not average) customer service is. He would rather fire that person then provide exceptions to the policy. The manager alone has lost a loyal customer for The Rairdon Group over $ 35. I WILL NOT be bringing my vehicle in for service or buying ANY future vehicles from Rairdon Dealerships after my last experience. I would not wish my worst enemy to experience what I have.
In February, I brought my car in for it’s first major maintenance. Everything was pretty standard and I was able to take care of all but 2 of my recall items because parts were not available.
I brought my 2014 Jeep Grand Cherokee Overland in on 8÷7÷15 (driving over from Spokane) to complete the 2 remaining recall items thinking I would get the same kind of service… absolutely not the case. When I scheduled for service, I was told it would probably take 3 – 4 hours. Thinking it would be the same timeframe as my last visit in February, I called in to ask if they could provide a complimentary rental as I received before. I was told they have never offered complimentary rental (lie) and that if I wanted to have alternative transportation I would have to pay for a $ 200-​$ 300 alternative transportation plan. I do have an extended warranty that does cover $ 25/​day for a rental vehicle and the manager told me that I was lucky that I have the warranty. WTH!!! How about, I’m sorry for the confusion and mistake. We can provide you a rental vehicle for the day as a one-​time exception! Now, because of this I will take future business to other dealerships… EVEN if that means I may be «paying» more for a vehicle!
The manager, Bradley, doesn’t realize he is losing business or potential business for the Rairdon Group. People only deal with the sales team at the time of sale but they have a lot more customer touches for as long as they own the vehicle!

**UPDATE 8/​5/​2015** The service department contacted me and promises to make everything right. If they do, then the review will be updated to show this.
ORIGINAL REVIEW
Very disappointed in the installation of an aftermarket soft top done by your service department on July 20^th. This weekend while taking the windows out, I noticed a ripped window seal, a pair of brackets not installed, and the OEM installation hardware missing from the Jeep itself. You have effectively botched the installation, and ruined the soft top. With windows removed, the soft top won’t stay tight and has a flapping problem due to the missing brackets and hardware, and with the soft top on, their is a leaking issue caused by the ripped window seal. If these things were missed, what other steps were missed from the installation? Is it even safe to drive? Will the top come off while driving down the road?

We came in and talked to Brandy to get our automobile. We already had a car in mind and were sold right away. We were taken to the finance office and Brandy was suppose to get the car ready for us because we had a limited amount of time.
I talked to the finance office and told them that I do not want my credit pulled, I already have a bank in mind. They said okay, they won’t pull my credit unless necessary.
We bought the car, but when we went to get it, it was not ready at all. No one had pulled it up for us, cleaned it, or put gas in it. Brandy, who had agreed to do so was nowhere to be found. We asked the front desk and they said they will find someone to do it really fast, but they only put ¼th of the tank of gas in and didn’t fill it up.
Now, I go on and check my credit, Rairdon did credit check on 7 banks and now they are hard inquiries on my profile for the next two years. I specifically asked to go through the one of my choice, but this made me very angry.
Then my partner saw that they had added on things that we were not informed of nor agreed upon and increased the total amount. We called back immediately and for the next many days and eventually head up to the dealership because they always had many excuses, «oh, your account doesn’t exist», «oh let me find someone who can help you», «can I get your number, we will call you back» and doesn’t.
We were so annoyed that we went back and they finally agreed that they would take it off and they would sent a check to the bank and it would take a few weeks to process. It never processed. It has been months. We called back to the dealership and it was all the same excuses again. The dealership claims they had never got such a process going and it was very obnoxious. We are still working on it and if needed I will bring in my attorney. So this is to be continued.