Premier Plumbing and Mechanical

Last year Jesse was able to replace our dying water heater with a tankless system within a week. The actual installation took less than a day and Jesse correctly estimated the parts he needed for the installation to work. He also worked around the cramped utility closet. Jesse was professional, courteous, diligent, and friendly throughout the experience. The new tankless system has been in for a year and is working great — I am reaching out to Jesse to get it serviced and asking for a quote for a different project :)

Truly excellent service and great people. I had just bought a new condo that needed a water heater and had some other minor issues. Jesse explained everything and checked out my concerns. He was quick but patient and very professional. Highly recommend.

If I could give a 10 star I would. I had a gas leak and had no heat to my home with two little ones running around. When I spoke with Crystal over the phone she was extremely kind and super nice. There were two technicians that came to my house, Evan and Jesse. Both were professional and fixed my gas leak in a timely manner. Highly recommend Premier Plumbing, quick, friendly, professional, and my overall experience was great!

I would highly recommend Premier Plumbing. I had a pretty basic job, but they did everything right. 1.) They responded promptly to my inquiries. 2.) They showed up when they said they would. 3.) They fixed what needed to be fixed at a reasonable price.
I hope I don’t need a plumber any time in the near future, but if I do, I’m calling Premier Plumbing!

This couple is such a pleasure to work with! After the experience I had working with them, Premier Plumbing and Mechanical is my plumber for life. After being bamboozled by another plumbing company, I called Premier and they gave me an accurate and fair estimate over the phone. I had already talked to and had other plumbers come out and gave me an estimate. So, I did my homework. Jesse came out the same day and replaced all 3 of my toilets with great Toto toilets. I just felt bad he had to carry them all the way to the 3^rd floor and haul away the old toilet. This is a very hard working guy! And his wife is such a sweet heart!
Needless to say, I will be calling them next time I have a plumbing issue.

Jesse did a phenomenal job for us. I had a leaking water heater. Premier did a stellar job answering all questions, and giving me a clear pricing. They managed to accommodate us the very next date. Jesse was prompt, courteous and very helpful. He gave me great tips around the plumbing around my house. His work space was very clean. He even managed to clear the space in front of the water heater by himself and put my things back after he was done! Who gives you that kind of service these days? It was a double bonus that he’s based in Kirkland, and I thoroughly enjoy supporting local businesses. I would call Jesse in a heart-​beat the next time.

Pros: they found the leak and fixed it. They even spotted a pinhole leak that was secondary to our main concern and fixed that too. They worked fast and scheduled us quickly so the problem was diagnosed same day and the final repair done the next day.
Cons: Pricing is beyond ridiculous and not stated clearly. When they arrived, they said it was $ 160/​hour charged on the quarter hour. It took them 3 hours to fix the main leak and spot the pinhole drip and they charged $ 400.
They said it would take 3 – 4 hours to fix the pinhole drip and would cost $ 600-​$ 700. Okay, I thought, that’s their hourly rate. It actually took them 2 hours to fix the leak and they charged $ 625, their «standard rate» for this type of repair. But I wasn’t told this until after the work was completed. I should have objected, insisting they charge the hourly rate like they stated upfront. They should have given me an exact figure before starting the work. So a simple miscommunication? Or blatant contempt for a homeowner’s budget? You decide. Either way, $ 300/​hour is beyond ridiculous.

Jesse, is a friendly guy easy to work with and appears to be very competent. Jesse arrived when he said he would, charged what he said he would and did exactly the work he said he would.
Really what more could you ask, good quality workmanship, timely, reasonably priced and a friendly guy too.
Jessie has done two jobs for me, and both times everything went like clockwork, we will be calling him for all future needs.
thanks.

Really wonderful company. I highly recommend their work and professionalism. They have done a number of projects at our home and I have been really happy with their work. Their office is very organized. They will do their best to get you scheduled and return calls very quickly. They will go above and beyond to make sure you are happy with their work. Jesse is a highly skilled plumber who has a great deal of experience. Totally kind and great person beyond his professional skills. I will use them for all my projects.

Top-​notch service and professionalism. Scheduling an appointment with Crystal was fast and easy. The free estimate and site visit went very smoothly. Prices were fair and competitive with another bid I received. Crystal called the day before to confirm. Everything was on-​time and as promised. Jesse did great work installing a secondary rainwater feed to three toilets and two outdoor faucets for our home remodel. Afterwards, our house was left cleaner than when he arrived. They stand by their work should any concerns arise down the road.

Another great experience! Jesse installed a new garbage disposal, during which he pointed out that the drain arrangement was not up to code and promptly fixed it. He checked out a shower drain that we thought might be leaking and it was. Fixed that and gave us some great advice on another shower with leaky grout. Thanks again for the prompt, efficient and thorough service! Our highest recommendation and the go-​to guy for our future plumbing needs.

I highly recommend Premier Plumbing to anyone looking for a first rate plumbing company! A family-​owned company and very friendly! Here are some highlights:
* Same day call back!
* Quick service!
* Fixed all four problems within one hour!
* Reasonably priced!
* One problem — ongoing odor in bathroom needing a little detective work also completely resolved!
* Jesse super nice, straight-​forward guy!
A++++

They replaced my water heater today and did a top notch job. My appointment was not until next week, but they were able to move my installation up by squeezing me in after hours. They constantly kept me up to date on their ETA via multiple emails before they arrived, got the job done quickly and professionally and were very friendly and knowledgeable. Will definitely recommend them to others and use them again in the future.

Very impressed with Jesse and his work. Had a water heater failure on New Years Day. Sucks! Had a home warranty on this house that we have owned a little over a year. He is the only contractor that took the time to talk with me, recommend I text him pictures of my situation, so he could communicate his diagnosis with my Insurance company. They promptly gave an authorization, based on Jesse’s suggestion. His pricing was within their scope also. All this phone stuff happened on the following Saturday, and I didn’t expect a repair that day. He was able to come out on Tuesday and replace the water heater, and it is so nice to have hot water again. He showed up BEFORE the appointment, and beat me to the house. Can’t be happier with the service and response. For any other issues that may arise with a 19yr old home, I will call him again.
Thanks, Jesse

I just had an easy fix with easy access and the work was fine, but the price was incredibly high. $ 1000 for an hour of work, but I couldn’t take more time off of work to wait for someone else. I moved to a nice Eastside neighborhood from Seattle and for some reason all the skilled labor here seems more expensive.

We needed to replace our roman tub faucet system which was leaking from underneath the bath. Access to the valve system was behind a 2×4, so no easy task!
Jesse was amazing. He arrived promptly, gave us a reasonable estimate, explained the issues as he went along and did a perfect installation job. We have tried other plumbers for much less difficult work in the past and know we should have called him first! We wholeheartedly recommend him and he is now our plumber of choice!

You simply cannot find a better plumber, or person, than Jesse at Premier Plumbing. He is honest, reasonable (you know, for a plumber), and downright fun to have around. We got six quotes for two different plumbing jobs — a sewer line snake/​camera, and a full repipe of our 1960s home, and Jesse was the right choice. The work was done quickly (he worked over a weekend to help us out since we were without water) and to a very high standard. We cannot recommend him enough. Worth every penny and we will go to him for all future plumbing needs.

I called to make an appointment for my toto toilet install, specifying I have a toto toilet. The dispatcher quoted me $ 150. Upon the installer arriving I showed him the toilet, and he changed the price to $ 250 because it’s skirted. Fine, I need a toilet installed. He said he has installed this style before, but I doubt it after he began. He drilled into my new tile 3 times because he located the mounting brackets wrong, backwards and then finally correctly. Trust me I was frustrated. He even asked me to look online for installation instructions! As a paying client I should not be researching how he needs to do his job! About 3.5hrs later, I did have a toilet install, but quite frankly I think I could have done it myself, and had done a better job. Oh, and too make it worse, he forgot his mirror to check for leaks after the install. Lucky for me I had a mirror to lend him. After the install I did tell him I wasn’t paying the $ 250, since he was not only unprepared, but drilled into my new tile 3 times and one time admitted he installed the mounting brackets backwards.
To close, no I do not recommend Premier Plumbing. The technician was incompetent and unprepared to install my toilet.

I had an emergency last weekend when my water heater tank had sprung a leak which soaked the carpet in the adjacent room. Having no clue what it was related to, but going off of a hunch that it was the water heater. I searched Unilocal for plumbing, found Premier and was the first place that I called after reading the reviews. I was a little hesitant at first because all of the reviews were 5 stars. But I went with my gut instinct and called them anyways.
Jesse answered right away (this was around 11am on a Saturday) I explained the situation and asked if he had time and wouldn’t mind going to take a look and confirm the water heater was the cause.
He was at the house 30 minutes later, confirmed the situation and explained my options and associated costs. He even offered to go with me to the Lowe’s down the street to pick up a new heater (I’m very thankful for that since I wouldn’t have had a way to drive it home myself and would’ve probably needed to pay Lowe’s for shipping.)
A few hours later he was finished with the installation. Install was very clean, Jesse even took the time to carefully remove the doors from the water heater closet and put them back on afterwards.
I will highly recommend Jesse and Premier to anyone and he will definitely be the first person I call when I need any plumbing work done. They definitely earn every 5 star review.
Thank you Jesse!

Finding a reliable, hard working and honest plumber always seems to be a challenge but ended once I connected with Jesse and Premier Plumbing. I have been a repeat customer numerous times and just recently Jesse completed the rough-​in and finish plumbing on a remodel that past inspection on the first visit.
He’s also replaced my sewer line and hot water tanks. On both occasions he’s outlined the options to solve the problem, pointing out areas where the past installation was incorrect (and why), and corrected. Each completed job I have a peace of mind that it was done correctly — which is tough to find in the service industry. If anyone is looking for a plumber Jesse is the only one that I recommend!