Pest Free

Just a terrible company. Services are subpar, customer service is nonexistent, billing practices are shady, and the sales people will not take no for an answer and use scare tactics to get you to sign an agreement (think Kirby sales people of the pest business.) And please, do not fall for the «you can cancel at any time» bit because sure, you can cancel but it will cost you $$. What they pitch to you and what they provide are two completely different things. I signed for their services about 6 months ago and have been very displeased with everything. The first service was fine. They do it the same day you sign your agreement so of course they are on top of things since you are most likely following them around seeing what exactly they are doing. Fast forward to the second treatment, I was upstairs giving my toddler a bath when the fellow rang the doorbell. I knew it was my day to be serviced and you don’t have to be present for them to go ahead with services so I took my time. When I made it outside I took a look at where he sprayed and see that he sprayed in ONE corner of my front porch ceiling (you could see the wet spot) and only two small spots on my very large back patio. It was obvious that he thought I wasn’t home and would never know. Too bad for him that I was. So I walked up the street where he was servicing another home and let him know that I needed him to come back and properly spray. He was obviously unhappy and was anything but pleasant. But he did come back and I waited and followed him around and cued him where to spray. The fact that I now know that I have to be present to babysit their servicemen is unacceptable. Trust me when I say, you won’t get what you’re paying for. I intend to deal with them for the year contact I have signed because it’s not worth it to pay the fee to cancel. BE AWARE that they auto renew your contract! If you intend to cancel after the one year, give them 30 days written notice and I’d send it via certified letter so that you have confirmation of receipt. I don’t doubt for a second that they would pull the «oh, we never received your cancellation» bit.

Very aggressive door-​to-​door sales business model. Even if you have a «No Soliciting» sign up they will knock on your door and ring your doorbell anyway. Shady billing practices too. Do not give them your credit card information.

I’ve written the same review for Croach but here’s the rehash of the same review.
These guys are as bad as comcast being pushy and even ignoring no solicitation signs. Don’t sign your life away with a piece of filth company that can’t take no for an answer.

These door to door salesman came to my house THREE different times trying to convince us that we needed our house treated. The guy pointed to some imaginary cobwebs on our siding and challenged me when I said we just had our house treated a few months ago. I can’t attest to the quality of service they offer, but their sales tactics were pitiful.
FYI: They are operating under the name «Croach» in SW Washington…

After reading the litany of bad reviews, i am not surprised by my similar experience. The door-​to-​door sales“kid” who sold me this crap service told me that I would be able to cancel anytime, without penalty. Well low and behold, when I did call and try and cancel because of their crap service, they said that there would be a cancellation fee equivalent to the cost of 1 service!
Be aware that Pest Free is now doing business under — CROACH (Services Seattle)

Polite; always arrive on time; quick response in emergency situations; offer helpful advice and many options; products are safe and work well.

FYI, Pest Free is now doing business as Croach Services.
Beware contract cancellation fees and aggressive /​unhelpful customer service approach. I was sold door to door (which I typically never do), and the initial service was fine and friendly. But then things went downhill. My specific complaints:
1. After the initial service, you don’t get much for your money. Allegedly, they spray around the outside house of your house once a quarter, but since they just assign appointments without consulting you and only work outside during weekday business hours, who knows if they actually did anything? My wife and I both work full time, so no real way to verify what’s happen. This quarterly service costs $ 129.
2. There are substantial cancellation fees that are in the fine print — either $ 200 or 75% of the remaining contract.
3. It’s difficult to get them to provide info via email. They always want to talk on the phone, which leaves no paper trail and is inconvenient since their hours are limited.
3. They give you 10 days to pay from when they send the a cancellation packet, which is essentially immediate payment.
4. If it goes past 10 days, they send you to a collection agency. I sent in a check because I was getting no value from the service, and still got a collections letter in the mail. Now I’m sorting through whether I need to cancel that check and send a different one to the collections agency. Frustrating to say the least.
Bottom line: this business is NOT customer friendly. Save yourself time, $$, and headaches, and just say «no» if they knock on your door.

O stars Customer Service Courtney was not helpful and pushed that the company rather make money than keep their customers happy and cut the ties lose with unhappy customers.
I think there service is bad, crappy and way to expensive for anyone. I must say that they back peddle and don’t use them they sell themselves as the best company with good products, but my honest opinion they are over selling and under delivering. KEEP A WAY FROM THEM… MONEY HUNGRY AND DONT CARE ABOUT YOU!

This company really deserves a 0 star. I really wish Unilocal offered that as an option. We live in a new development in Spanaway, WA. Pest Free came around offering their pest prevention services during the summer of 2014 so my husband went ahead and signed up with them. Since signing up, they continuously just show up unannounced at our place of residence. They then call us and «inform» us that they are at our house to do the spraying. Well keep in mind these times are super inconvenient and if you have a job, it probably isn’t an option for you to be there. So they make themselves appointments without informing their customers and just expect you to magically be home. They have done this to us continuously. Also, they don’t work unless it’s daylight hours, so since we live in Washington they only work 9am to 3pm m-​f and no weekends. Yep. Horrible. Why would we pay for an inconvenient company that doesn’t work with you and makes their own appointments? Horrible.

Was sold on the service by a door to door sales, and it was quite a bit less expensive than other services I had investigated… so gave them a shot.
They are very fast with their serivce, and seeminly not as thurough as the last company I had… but so far very few bugs as well. And I live in a forested area that has all kinds of rodents and insects close by.
Will see what happens in the spring, but so far so good!
Also, they have been here every time they said they would be… as I have been as well.
My main question is what are they actually spraying?
It seems to work, but I can’t smell a thing… and I’m pretty sensitive to all kinds of odors, especially chemical.

Their salesman came a knocking one late afternoon. I politely explained that we already had a pest service. Honestly the only reason we did have one was because of all the new construction around us and LOTS of wasps and ants. The salesman immediately guessed «who» and started ranting about them negatively. Telling me they are owned by Terminix and they will eventually take over my service before my contract was up. Also that their chemicals are really poisonous and harsh, and they have unsavory business practices. The kicker was when he tried to convince me that I had a wasp nest WITH LARVA on one of my eaves. Could NOT see it– oh yes– right there-​LARVA!!! ALL of this is B.S. I really don’t care if the business we went with IS owned by Terminix. Why is that so bad? It’s not uncommon for smaller businesses to be under larger companies like that. So — just so I could write this review and know 100% I climbed out my 2^nd story window and visually accessed my whole front roofline with the eaves. THERE ARE NO WASP NESTS– let alone WITH LARVA. This company has to badmouth another because their business is so bad. Well– maybe if they didn’t send out saleman who LIES just to get a sale. So in a nut shell:
1) insults our intelligence by stating we didn’t research the company we went with enough
2.) lied about Wasp nest and Larva presence
3.)Asked when my husband would be home. Basically treating me like a dumb house wife incapable of making decisions. Yeah– no good dude. Treating me like a dumb house wife will NOT gain you points with the husband.
4.) Looking at his cheap business cards– he has a HOTMAIL account for email contact. NOT very very professional at all.
5.) LASTLY? They have a BBB logo on their business card… They are NOT accredited. More deceit and lies. It’s the same business too.

Everyone I spoke to that works here was very nice.
But that’s pretty much the only positive.
I live in a brand new house and signed up for a year of service (full bug service) from a door-​to-​door salesman, to prevent pests. My house is on top of a hill in a sparse neighborhood and not in an environment very prone to pests but I thought it would be a good idea just in case.
It has almost been a year of service (my last service was scheduled for next week) and now I have ants in my kitchen.
I called to cancel my service and told them it was because I had their service for prevention and it didn’t work. Now I have to pay to take care of an infestation.
The person I spoke to was very nice, but I was given the option of paying the cancelation fee or using the last scheduled service and paying for that. The cancelation was only $ 30 cheaper than the service. There didn’t seem to be a concern that their service didn’t work or any motivation to address it.
I feel like I just payed hundreds of dollars this past year for absolutely nothing… They hung a bill on my doorknob every time so they must have showed up. Either nothing was done or their service is ineffective. You don’t really want to give someone your money for either of those things.

I had this firm do my pest control for nearly two years. I was home one day and one of their techs came to my home stayed in his truck and wrote out a Bill and service call report. He walked around my home and might have changed the bait in a station or two bit was not on my property more than 5 minutes. The report said he did about 8 pest control activities. I fired them that afternoon. I hired another firm and they came to my home today and spent 2 hours. Found rats, mice, several mud hornets nests and lots of pest activity. I would not do business with this firm.

This company lied to me multiple times. Told me things that were in direct conflict with their contract. Basically, my wife signed a contract with them, the contract ran out, and when I called, they said it would «automatically expire». Sure enough, I get an email for my next «scheduled appointment», and when I called asking them what the deal is, they said they required 30 days written notice. Paid their little cancellation fee and told them they are never welcome on my property again.
This company also uses glue traps, which is a very inhumane way to catch and kill animals. Basically, any small animal gets caught in the thick glue and is stuck and starves to death. Horrible. Even after I asked them not to use glue traps, they continued to leave them.
Congratulations, Pest free. You have my money, but you’ll never have my business or a referral from me, ever.

We had a mouse issue in our new construction home. Pest Free was soliciting the area for new business. It was a perfect match! Amanda and crew were very informative, thorough and FAST! In less than 24 hours, our traps were going off. Clean up and disposal was prompt, resulting in minimal shrieking and chair climbing from me.
It’s a costly service, but one I’ll gladly pay since scampering through crawl spaces and playing with dead mice isn’t really my thing.
I was impressed with the range of services included in the base price, no more creepy crawlers for us! Good stuff!

I called this company to get an estimate for an issue that we were having, as their website says they give free estimates. While I was on the phone, they told me that they were going to charge me $ 75 for the estimate. That seems a little deceitful to me, and I chose not to do business with this company.

Very unprofessional and lack customer service. Signed up for their annual service contract and was scheduled for service the next day. Company did not show up. I had to call and see what happened. They said that one of the workers did not show up and that I had to reschedule. I was mad because I wasted my day waiting for them and I had to call them to see what happened.
I understand that things happened but I should not have to call them. As a service provider they should have called and let me know so I wouldn’t have waited and wasted my day. At that point I asked to cancel my contract. I do not want to do business with a company that does not respect the customers time. What would happen if they couldn’t come out and spray during the year? Would I always have to call and chase them down. NO THANK YOU!!! I do not want to do business that does not respect the customers time. All they had to do is called and let me know what was going on. The manger that I spoke to was rude and could careless.
Be sure to check the BBB complaints before seeking their service or signing up for a one year pest control service. I would advise to look elsewhere for service. Found better price with another pest control company.

I can not believe the level of customer service I experienced with this company! I just moved into a new house and was stop by a door knocker and asked if they could come out to service my home. I was just running out the door and asked if they could come back at a later time. The sales team was really pushy and short. I also signed to have the company come out to so a trial service. What I had actually signed was a contract. That was not explained or even gave the option to not sign. They totally made it seem u were signing for your trial service. Well they came and the a few times they said they came they did not. I am a stay at home mom and I was home
Between the times they say they were there but I did not see them and actually have surveillance that doesn’t show anything as well. They are slim bags watch out for them.

Beware of this companies deceptive practices to get you to sign a contract, that has a «No-​Early Termination clause»! Having just moved here from Ohio, I was naïve about this practice. A Technition from the company was doing «Cold-​Calling» in my sister’s neighborhood in Bellevue. She approaced me about their service and I thought this would be a great idea to do a one –time service for our new townhouse, before we moved in. The technition said to sign this paper to assure I knew the appointment time. In effect, this was a contract for a one year service. She NEVER said anything about a contract, but once you sign, they have you by the BALLS! When this company was told NOT to come back after trying to do a second service call, they hammered us with the contract and with their «No;Early Termination fee of $ 327.00! OHHH!, but they would»” KINDLY” negotiate a lower termination fee of $ 179.00! I do not care how good their services are”, supposed to be”, I would never reccommend a company that resorts to this sneaky practice to get business! SHAME! ON! YOU! I will do everything in my power to discredit this company!

This company is a total rip-​off!
They let my dogs out of the yard and didn t even notify me. One was hit by a car. They never scheduled appoints in advance. One time they called and said the service tech was at my house and needed access (there was no advance notification at all).
When I contacted they and said I was not satisfied with their service, they never called me back. I ended up sending it in writing and requested my service stopped because of the issues and that I was not 100% satisfied as noted in the contract. So they send me a bill for $ 300, when I only had 2 services left, at $ 119 each. Go figue.
They are only out to make money off of misleading contracts, they intentually provide poor service, to catch people on the loop-​holes.
Seattle, beware of this company!