Money Saver Mini Storage

I have been a customer of this establishment and one other of its locations off and on for 10 years. The reason I have stayed loyal even with all of the other options there are in this area is because of the amazing customer service provided by the staff there. As I write this review I am giving it five stars even with the possibility of losing my unit June some hard times our family has encountered lately and a lack of income. I want to be clear that in no way have I received any favors in the form of reduced late fees or discounts, I have simply add a staff that is been more understanding and courteous with all the extra work I’ve created by being late with my payment recently. No matter what they have been friendly compassionate and understanding even when there’s nothing they can do to help. They simply offer encouragement even in my private life without overstepping their bounds and they have gone as far as to tell me things are going to be OK. I am so grateful that with all the other difficult things I have been facing this is one part of my life, even though not fully in control, that is actually not stressing me out but calming me down. Aside from the great customer service is very nice units are large with very high ceilings which allows you to stack stuff and often time to get into A smaller then you would have to purchase at a different place. The building is very secure they have plenty of cards and hand trucks and the over all cleanliness is next to none. If my situation allows, and is needed I fully intend to continue renting from them as long as I can. There is no question at all if you need to store something the Kirkland location or any of their other ones for that matter would be an excellent choice. Just think no stress, easy access, and great people. I couldn’t be happier or more strongly recommend a business and their staff. And a special message to the people that work there; thank you so so much for being the awesome and amazing people you are I wish the world had more folks like you and the owners and supervisors should be very very proud to have you all as members of their team!!!

We made reservations for a unit here. When we went to check it out, we found that Money Saver Mini Storage is in a very isolated location. Security is obviously an important issue when you’re leaving your valuables unattended, and the staff is only there until 6 pm. To locate the business in an area where someone could easily break in and get away without being noticed… that wasn’t a risk I was willing to take. Furthermore, it’s across the street from a pot dispensary. So the people that ARE around… um, yeah. I’m sure it makes me look old-​fashioned, but I’m not going to risk my stuff.
The address is in Kirkland but it’s right on the furthest point before it turns into Woodinville.
I canceled the reservation and went with Public Storage in Bellevue instead — which was the exact same price for the same space.

Recently rented a unit at the facility. The person onsite that day was very nice and very helpful. Walked me through the entire facility and showed several units. Only unconditioned spaces were available, which wasn’t what I preferred but hey…
The facility itself is fine. Not top of the line, but the cost is very reasonable. The unit was clean and move-​in ready. I agree that lights in the units would be very helpful.

The first month that you rent from these folks they pro-​rate your rent. After that you are on your own and rent must be paid on the 1^st of the month. I personally get paid on the 5^th and the 20^th and financially paying on the 1^st doesn’t really work for me. There is no work around for that. Rent must be paid on the first or you’re stuck with a $ 15.00 late fee. There is no grace period. They will not call you, they don’t send a bill. So in the midst of a big move, cancer treatment, and relocating I requested «grace» since I didn’t pay my February payment on the 1^st. «Sue» gave me a number of excuses as to why there is no grace extended for late payments. My first month renting from them was January ’13 — it’s February for goodness sake! Not all of my boxes are even unpacked. In the midst of my move I have no inkling at this moment where the paperwork I was given from them even is — so keep your paperwork handy. God forbid you store it in a box you moved into storage!
Additionally the place is freezing — no heat, although their website states that there is heat. Wear a parka when taking a tour to determine if this is where you want to store your belongings. This storage facility is only slightly less expensive then others in the area. In hindsight I would have rented elsewhere. The facility is cold, dank, dark and you will find rat poison packets in the storage units (even on the 2^nd and 3^rd storage levels) which clearly points to a rodent issue.

I recently went through a very prolonged and stressful move. I had all my belongings stored in two storage spaces located at a leading national storage company. Many of my things were damaged and there was unwanted water in both spaces. The experience of dealing with that company was traumatic at best. In the middle of my move I discovered that all my stuff was not going to fit into the new home I was renting. Fortunately, I found Money Saver Mini Storage located in Kirkland. The contrast between this facility, the people who manage it, and the one I had been using could not have been more extreme. Kathy and Terry, who live on site, and another person named Sue were all so helpful and went way beyond what I would have expected from any storage business. They went so far out of their way for me. Terry, Kathy and Sue have all made my move so much more positive than it had ben prior to my discovering their facility.
They have a truck that is available for people who use their facility to use. I did not have to use the truck yet but know it is available if I have to move some of my larger things before my next complete move.
The storage spaces are all inside the building and are individually alarmed. I noticed that the building was very well maintained and was exceptionally clean. It is such a relief to have my things stored here and to not have to deal with people who just don’t care about any form of customer service. I feel that I really lucked out when I found Money Saver Mini Storage. I would not hesitate to recommend it to anyone who cares about the things they store.

Current and soon to be former tenant for almost 8 years now; horrible place for long-​term storage due to dust, rats, birds, and lack of heating. The sign states «heated storage», but that’s a joke unless its below 50’F, and the amount of dust from the local sod farm, teamed with the rats and birds that infest the place requires a dust mask when accessing your unit (s), besides gloves because fo the amount of dirt. The smell of the place, damp and rank from the cheap construction (you can see daylight on the 3^rd floor everywhere), the horribly cheap low light fixtures (you’ll go blind due to lack of lighting), and can I keep saying rats and bird infestations have ruined a lot of my clothes that were stored in sealed boxes.
Don’t give notice and then try and extend it, they jack up your rent to milk out everything they can before you leave! My rent went up without notice when I gave notice on a unit, planning to keep at least one, but not anymore!
Be prepared for the following; lots of dust, dampness, lack of lighting, rats and field mice, dirty floors and elevator, property managers who have zero power or compassion, and the property owner who will try and get everything from you they can.
There are far better, cleaner, valued places out there than this, so please review your options wisely; or just sell/​give away your stuff and unload the baggage if you think long-​term.

They have a truck rental when you move in… That is, if they actually write your name down in the book. We went to pick the truck up that we had reserved the week prior, and they told me it was out and they had no record of my ever having reserved it to rent. The owner’s wife told me there was nothing she could do, and that maybe I was confused. Her exact words.
They told me that they do auto-​billing. So they auto-​billed my first and second months rent, but not the 3^rd. When I called them to see why, they said there was no record that I had authorized them to auto-​bill me and I would be charged a late fee. Why then, did they auto-​bill me for 2 months?
The owner’s wife treated me very disrespectfully and rudely. She told me she would «see» if she could remove the charge, «but probably not». When I told her that the late fee was not my fault and if it wasn’t removed, I would call back, she said «whatever», with more attitude than I’ve heard from a 12-​year-​old.
I will be moving my stuff out as soon as humanly possible. This place is extremely nice to you until you disagree with their business practices.