Kirkland Fireplace

Craig at Kirkland Fireplace is just the best. He helped me with a client project that had a tricky venting situation. He problem solved with me and was pleasant while doing it. I will call them first whenever I work on a project where a fireplace is required.

the people who work here got to be the most grumpy and rude people i have ever encountered. one word curt answer, and staring at you with beady eyes and sulky face. cant even crack a smile. i got what i need and left immediately and dont plan to return. somewhat impatient to get done with you
for what’s it’s worth, perhaps i should say the people = 1 guy, the big size guy. the other person working behind the counter couldnt be bothered to acknowledge my presence.

Pilot light would not stay lit, general maintenance, replaced thermocouple, thermopile and high limit control switch and switch to thermostat
Our Lopi gas stove’s pilot light would not stay on and we needed annual maintenance. The maintenance service is approximately $ 135+ tax and includes removing the logs, cleaning the inside, cleaning the ceramic glass, changing the ceramic glass gasket, setting the flame to burn efficiently and placing new embers to the logs.
To fix the pilot light since our stove is over 20 years old I decided to have the thermocouple, thermopile and high limit switch replaced. The parts were about $ 78.00. The switch to the thermostat was replaced and a pilot shield was built to insure the pilot stayed over the thermocouple. Eric W. did an excellent job and this was all done in 45 minutes.
Eric W. is very efficient even though this work required working in very tight place. I would highly recommend this provider again.
Total Cost $ 313.00

I have an old Fireplace Xtrordinaire that needed repair, and I was having a hard time finding someone to even look at it. Eventually I contacted Kirkland Fireplace, and they sent Tom, their expert repairman, to take a look. He was able to do what appeared to be a complicated repair in an efficient manner, and the charge was very reasonable. I highly recommend their service department.

We had purchased and had installed two gas inserts from a competitor. I was promised a custom installation due to the stone work around the fireplaces. When it was installed, I was told the custom installation could not be done and the resulting face covered up a lot of the stone and looked horrible. I contacted the supplier twice but was told there was nothing that could be done and it was installed as promised. Very disappointed, I then contacted Kirkland Fireplace and Aaron came out to look at the work done. He felt that his company could correct the botched up work and make it look like we had hoped.
We are extremely pleased with the work done. Tom from Kirkland Fireplace is truly a craftsman that takes great pride in his work. Both the mangled fireplace in the family room that Tom had to rebuild and the custom made panel in the formal room are absolutely stunning.
I wish I had known about Kirkland Fireplace before purchasing elsewhere. I assure you that I will be telling anyone looking for a new fireplace or a replacement to contact Kirkland Fireplace. The company is not only personable and helpful but also a company that takes customer service to a new level.
Thank you again for your assistance with this project.

Horrible! Bought a universal door kit, and at time of purchase Aaron told me that there was a 20% restocking fee for returns. Turned out that they forgot to mention that these doors are designed to sit on the floor, which is not possible with my fireplace. When I went to return it and order a new one, the owner/​manager Pat told me that the could «hang the 15lb door with straps and plumbers tape» for $ 175, or they would consign it for me and see what I get. He explained that even though his employee made a commitment, that he would not honor the return policy. Regardless of service, options, etc… I would never recommend doing business with anyone who lets his employees make promises to land a sale, and then reneges on those promises.
Follow-​up — The a-​holes wouldn’t even refund my door, and when I disputed the charge through my bank they are continuing to fight me. They want to refund $ 375 out of the $ 456 that I paid and think I’ll just walk away.
THESE PEOPLE ARE THIEFS!!!
Continuing to dispute them through the bank, including the return receipt they gave me, and considering taking them to small claims court.

Am QUITE surprised by some of the negative comments written recently. Seems like a totally different company than the one my husband and I have experienced.
Our sales guy — Aaron Brown — was patient, helpful, stayed within the budget we had & certainly gave us many options to choose from. He was professional and truly delightful to work with throughout the entire process — from choices, to the sale, to the installation date and follow up… very accommodating. It really was so easy to work with him.
We purchased a gas insert for a current fireplace — the price was reasonable, the insert was installed yesterday — the installer was very good. Today, King County inspector was here to inspect and said how impressed he was with the workmanship.
Every time I have called with questions or advice, anyone I’ve spoken to has been helpful, friendly and very polite.
We will HIGHLY RECOMMEND this company to all our friends and encourage them to ask for Aaron Brown to help them with their purchase. WE ARE VERY PLEASED!

I Called Kirkland Fireplace for an estimate, but the person who answered the phone was rude, cut me off mid sentence and told me it was not «the best use of his time» to come out to my house and a quote for a new fireplace.
He even told me I would need to measure it before I came in, which means I have to figure what and how. It is not a ‘brick” fireplace, so any measurement would be rough and thus pointless. So I ended our discussion and decided to call a company that would come out…
Which I will review after they do the job…
Strange in that I live close by and that I was asking about spending thousands of dollars for a new Fireplace, one would think they would be interested.
Pity, it would have been nice to deal with someone local, I like to support local companies.

I think after reading that babies are entranced by twinkling lights and fire (think caveman times and the only form of entertainment!), we decided it was time to upgrade from our old wood-​burning fireplace to a new gas, remote-​controlled one (hello, this century!) that we would actually use!
We stepped in at the end of the day on a weekend and the guy working was very helpful and friendly despite closing time inching closer each second. We asked a few questions and figured out what we needed to know on the spot and requested some flyers which he was happy to share with us. He wasn’t pushy at all, just informative and friendly as a good salesman should be.
We arranged the rest of our order by phone and even requested a weekend day install of the unit. After having the chimney cleaner come by (as recommended by KF) someone from the store even came by to make sure we had all the measurements correct to ensure a smooth installation day. At this point we also specified exactly what we wanted for the fireplace options.
Everything was pretty much smooth sailing until we tried to arrange the installation day. We ended up calling a few times to find out progress of finding a contractor to come on a Saturday; it would have been nice if the scheduling person actually called us back the day they said they would, but it’s a small bump in an otherwise easy process I suppose. We were just glad that we actually were able to have someone come on a weekend which was easier for us. It also would have been nice to have someone call us to confirm/​remind us about the appointment the night before (as the cable company does) just so we weren’t hoping they wouldn’t forget! In the end, though, someone did come when we expected them — early even! (unlike the cable company!) — and got everything installed in the time anticipated.
If we were to want/​need another fireplace, we’d definitely be back… but, because we probably won’t while living in this house, we’re happy to just recommend them to friends and fellow Unilocalers!

We started out well with the 1^st service call, but the problem persists with one of the fireplaces after 3 times out to fix it. I gave up and 10 months later called to let them know it still wasn’t fixed. Apparently the technician is no longer there and they just don’t care. I understand their point that it could be due to a new reason. Regardless, I have been under whelmed with their lack of professionalism. I called 3 times, without a return call. The guy I finally spoke with (Pat, I believe) was down right rude and accused me of not telling the truth about the date of the last service call. They wanted to charge full price to come out yet again, to solve the same problem. In addition to the original problem persisting, the logs weren’t replaced correctly and they have fallen off of the grate. That’s pretty sloppy. If they had even been willing to give me a 10% discount, I would have been happy. But they made no effort to address my concern. Bottom line is that I would not recommend this shop for service.

Truth be told, we went to Kirkland Fireplace primarily because they’re the ONLY dealers for Lopi within driving distance, except for Rich’s For The Home — and dealing with Rich’s is as ugly as it gets.
The guys at Kirkland Fireplace got what we needed quickly, and when they realized they hadn’t reminded us to get gaskets with the combuster for our Lopi Leyden stove (a real PITA device, which we sadly sourced from Rich’s), one of the guys drove over to Travis Industries to get our ten-​dollar part for us the same day we called.
A pleasure to deal with them, as they are both well-​informed and keep a sense of humor about things. Wish we’d made our stove purchase there.

I am quite pleased with the gas fireplace stove they installed. The service was timely and the work was well done. Joyce B.

Craig, Pat and Tom the installer were great to work with. Tom took the time to do the job right and the quality shows. Now we are enjoying a beautiful new gas insert on a chilly January night. Highly recommended. Should have done this years ago!

Ok, I haven’t made a buying decision yet, and at this rate I could go the rest of my life without seeing another fireplace. However, even if I don’t buy from these guys (due to product selection) I am going to recommend Kirkland Fireplace. Having been driving past the place for the last 25 + years I figured I’d stop in. (If my memory serves me correctly these guys were one of the original Fireplace Extraordinaire dealers (now owned by Travis Industries). I spent a couple hours at the store the other day and was helped by Craig. I didn’t tell him he was the 329^th fireplace sales person I’ve dealt with in the recent past or share my extensive pricing knowledge. Didn’t matter. Came away with cut to the chase no nonsense, honest pricing. Craig was a pleasure to deal with. (relax, I haven’t gone soft for salesmen — read my review on Aquaquip) And he has an easy going, knows what he’s doing, comfortable no pressure approach. So if you’re in the market for the brands these guys carry — do yourself a favor and go see Craig.

Very pleased, every step of the way, from sales to installation. We shopped other prices & just couldn’t beat Kirkland Fireplace’s.
Installation was done one day early due to the fact the tech stayed well into the evening, just to be able to get it wrapped up early. Every employee went above and beyond & we’re thrilled with our three gas inserts. Finally, our home is FINALLY comfortable and warm!

Added 3 fireplaces. Our house is cozy. Excellent service. Highly recommend