Kirkland Buick GMC

If I could give you Zero stars I would. The worst dealership I’ve ever been to. The service department is a complete joke. I had a rattle in the headliner near my sunroof. Instead of fixing it they broke several screws and tried to pass it off on me as good to go. I gave them the opportunity to fix it. Took it back a second time, now the opposite side is busted. Ohhh and did I mention my interior was tan. I got it back with grease stain hand prints all over it. UNACCEPTABLE! !!!

My husband and I would rather go for a root canal than put up with what most dealers put you through when negotiating for a new car. That’s why it was so refreshing to deal with Kirkland Buick GMC. Our sales consultant, Jay, was a great guy — knowledgeable, patient and willing to do darn near anything to make sure we ended up with the model that would best serve our needs. The negotiating process went smoothly. The sales manager worked hard to make this deal happen. And, in the end, my husband and I felt we got a fair price without the high-​pressure sales tactics we abhor. Definitely a five-​star experience!

My salesperson, Pascal, took the time to find out what was important to me and followed the right steps to the sale. It was an enjoyable experience and very refreshing in comparison to some of the competitive dealers I visited.

Bob, my salesman, was professional and knowledgeable. He made the purchasing process simple. All staff members I met, including the finance department were great.

This was the Best Truck buying experience ever for me. My salesguy was David Bender and he was awesome… Easy car purchase ever.

started out as a great car buying experience but end up with very disappointing customer. they lost the keys to my trade in that had my wedding ring on it and refuse to pay for it, even going so far as to call me a lair after buying a car from them. do yourself a favor a stay away from here.

I will update this review if they end up doing the right thing tomorrow. If not, the review below is accurate.
I came in for their advertised lease special after a week of email negotiation. The salesperson Pascal is very polite, but after going back and forth over email with the final rates agreed to, I show up and the deal changed, with a surprise charge showing up at the end of the lease which was not disclosed before.
I then agree to the new final lease charges a week later, and then surprise, we can’t get your color ever again (White, really?) per their sales manager Han Song, and so I will have to pay more for a different color.
Really?

Beautiful experience!
It’s new year. I kind of wanted something. Not sure what it was. I just got a brand new car back in May. It’s a shiny pretty Mercedes. So I don’t quite need a car, I kind of want a car. No particular reason, came here just to look. Ended up leaving with a car in a total of four hours! And with a great deal! Friendly people! Just beautiful!
I’ve always had German cars and switch between two brands. If I like something I stick with it for a very long time. And that’s my story with Mercedes. I like it, I go back to it. I trade, I upgrade every few years or so. They do a fantastic job at updating cars these days. The only thing sort of missing was that solid room factor. GMC suv has that tough, boxy hummer look. Again, purely aesthetic! To go from enjoying my new car to getting another one means people here are doing a pretty good job!
Went to another dealership right before stopping by here. Again, it was an impulse thing. Lets go check some big cars out. Wasted an hour at the first stop: they had everything you ever heard about bad car salesmen. Chaos! This place was calm, busy yet friendly and attentive!
Jay was our lovely consultant and he’s a big friendly guy! I swear the best selling point is having him sit in the back seat. So much room left! :D Friendly, non pushy, gentleman! And Dimitri the manager was great in getting us the best deal! There’s no shamoozing, no run around circles! He’s fast, efficient and direct to the point. Never pushy!
Walked out with a brand new GMC 2016 Denali Terrain the other day! Easiest shopping/​buying process ever! Even easier than finding a dress! I’m sure experiences will varies base on your finance but we had the fastest process in getting that second car! Thanks guys! If you know what you want, know how much you want to spend and get a good deal: come here! I’m glad I did that quick little stop here :) Can’t wait to take this bad boy out in the snow!

DECEPTIVE & DISHONEST.
I was in the market for a 2016 GMC Canyon and went thought the Costco Auto-​Buying program to make the purchase. They put me in contact with Kirkland GMC to place the truck order.
After negotiating, agreeing on a price, and shaking hands with the salesman, I gave them a $ 500 deposit for the vehicle. They told me the order would be placed the next day and that they would contact me to confirm order info. They estimated the process to take 8 – 10 weeks from order to delivery.
The next day, they called and said, «Your order is confirmed». I asked for a confirmation number and they said they would give it to me as soon as they got it from factory.
Wanting to avoid being obnoxious, I waited 3 weeks to call back and ask where we were in the manufacturing process. The salesman said, «Your order hasn’t been picked up yet from GM. It’s still 10 – 12 weeks out.
I asked again for some sort of proof that the order had been placed, and after a bunch of excuses, they still could not produce the basic info.
I called a GMC dealer in Lynwood and they told me that they could get a confirmation number as soon as an order is placed. They were able to place the order that day and get me the info I had been requesting for the last month. I canceled my order with Kirkland immediately.
Basically what happened with Kirkland GMC is the salesman was saving my order for a month when he needed to boost his numbers. He couldn’t produce a confirmation number because the order hadn’t been placed…3 weeks after taking my $ 500 deposit!!! He blatantly lied to me multiple times and was very deceptive from the start.
The Costco Auto Program is a great way to go and has a great reputation. They are an advocate for the buyer and tend to be the big brother that ensures no shady business happens during the buying process. I have shared my negative experience with them as well. Definitely go through the Costco program! Definitely stay away from Kirkland GMC!

from time of purchase through the first year and half, the staff at Kirkland GMC has been courteous, knowledgeable, and helpful in all aspects of customer service. We will be with them for a long time.

The service department (especially SAs Jim and Michael) went above and beyond to diagnose and resolve the multiple issues on our Suburban 2500– so grateful for their dedication and would recommend without hesitation!

So far so good– our new 2015 GMC Canyon drives like a dream. We’ve had our first oil change and tire rotation without issue. Oddly, the heat/​cooling fan motor seems excessively loud. Our Sales person was great all around, would only question this special stuff we agreed to put in tires that doesn’t seem to do what it is supposed to.

It’s been a year since I bought my new Acadia from Kirkland. I have received multiple emails, calls and texts from Julie checking up on me over the last 12 months. She checked in and made sure that everything was good with my new car. I’ve never had such a positive experience when buying a vehicle. I would buy from them again in a second.

The staff here is so awesome and friendly and you can tell they actually want to help you get your car back out on the road as soon as possible with as little money as you can spend. Just took my car in there today for an oil change and they charged me 30 bucks less than everywhere else I got quotes from. They only had it for a couple hours and gave me a free car wash and vacuumed the whole thing. I brought my own oil filter too and had some extra oil left over in a jog from my last oil change and they took both of those off the pricing which I thought was really cool of them. Fair priced, they don’t try to screw you and they are quick to get your car back. That’s all I could ever ask for in a dealership :)

I spent a lot of time searching for the perfect mid sized SUV that fit my budget. I talked to many sales people at many dealers. I went with Julie in Kirkland because she directly answered my questions (surprising how many sales people would not provide the information requested), and was no nonsense.
Highly recommend Julie and the Kirkland dealership. We were in and out in about 1.5 hours and I love my new car. I didn’t know buying a car would be enjoyable.

Sales dept is very odd. First they try to sell me a Denali with the Costco discount, only to find out they dont have a Costco discount for that trim package. I walked, email him a couple days later and a different person responds?! Apparently their email system is open to the sales floor even though you email 1 person with a «personal» email. Very turned off by this shotgun approach to sales. How many times did I have to explain to the next guy what was going on… I am still in the market and do not plan on going back there anytime soon. Wish it was a better experience since its so close.

Had a fantastic experience at this dealership. The general manager, his salesman and finance people were all professional, courteous and extremely helpful. I’d recommend them anytime.

We originally went here to see if they could beat the price for a car that was at a different lot. They did beat it and also threw in a bunch of perks for us, and after all that my husband and I decided if we’re gonna buy new we wanted to get exactly what we wanted. So after searching patiently for what we were looking for we kept coming close but didn’t find it precisely. So we ordered it from the manufacturer. Jeff and Chris Flores were our sales people and they were so helpful. Instead of pushing a car we didn’t want to make the sale we sat and built our dream car, a 2014 Terrain.
We still got a great price and the perks they promised for the existing car, as well as a couple other quirks I asked for. We got updates regularly about the building process, and after we left they continued to deliver great service.
I was comfortable, not pushed, and got a fair price. Such a great experience! We will definitely continue to purchase with them in the future.

Found a 2011 Nissan Pathfinder online and came by to take a look at it. Working with Bob, we took a test drive and decided we liked the vehicle enough to proceed. After some negotiation (very respectful and straightforward, unlike some, I expect a business to try and get the best price they can for themselves and don’t knock a dealership for working towards that end as long as they are honest), we agreed to a price we were comfortable with. I told them it was contingent on an inspection by my mechanic which would be the next day. My mechanic found that the rotors needed replacing and when I brought the issue back to them, they offered to replace the rotors free of charge which they did while I waited. All in all, a stress-​less car buying experience.

We finalized papers to buy a 2014 Acadia, put money down, and secured a loan against the VIN. Two days later they tell us that the car has already been sold and that if I want I can either wait six weeks for a delivery or pay an additional $ 100 a month to get the higher end model. Needless to say worst car buying experience so far and I once spent 9 hours in a dealership with a three month old. Also looking at the reviews it sounds like this is pretty common at this dealership.