Honda Of Kirkland

We should have read the other negative reviews before we walked into this sales trap. Wish we had. We got swindled and they tried to change our deal at the last minute. Completely unprofessional and bogus, causing needless stress onto our entire family. I STRONGLY recommend that you avoid this dealership if at all possible, they are shady and will try to swindle you out of as much money as they can. RUN AWAY.

Barbara Gilley (also TJ) helped us find a Honda in Jan 2016 that fit our needs and we are happy/​proud owners of new Civic. Such a friendly, welcoming dealership. Like that that they have new owner classes and seem very approachable for any questions or concerns we have. Thanks guys!

I took my older Civic in for a simple alignment and tire rotation. A few hours after I dropped my car off, I received a call saying they couldn’t perform the alignment because the tie rod was completely rusted. Supposedly the mechanic, who was described as being over 6ft tall, strong, and worked in this industry for over a decade, just couldn’t get the requested service done. The Honda employee then offered to order the part and asked if I wanted to schedule a time to get this fixed. Oh and it will cost over $ 700 for parts and labor!
When I picked up the car, I was charged $ 40 for an «alignment check.» I didn’t bother to argue even though they did no work. The final straw was when I got in my car, it reeked of cigarette smoke. Turns out the person who brings the car around smokes and the stench from her jacket transfered to my car seat. Gross. I went back inside and asked them to take care of the smell and the manager hands me this cheap, disgusting smelling orange spray.
A few weeks later, I decided to see if I could get the car aligned somewhere else. I didn’t tell this new place about any of the supposed issues found by Honda of Kirkland. I dropped my car off and about an hour and a half later, the car was aligned and ready to go. It’s sad Honda of Kirkland tried to scam me out of hundreds and hundreds of dollars. Needless to say, I will be not be returning.

They were very easy to work with and TJ was very helpful and friendly. It took forever to get my car, but they stuck with me and kept me informed with the information they had. It was a very frustrating situation, but TJ was always happy and fun to chat with, even when I was upset. I love my new car and I’m so happy that we were able to get it. Thanks a ton, TJ!!! The only thing that was a tiny bit annoying was the hour long upsell trying to convince us to buy a bunch of insurance-​y type stuff when we were supposedly setting up the financing. But the car sales process was painless and fun without a lot of games.

This place is awesome!
Best Pre-​owned inventory in the area!!!
Great staff and we always feel welcome

Pros:
Ethan helped me get used to the stick shift Honda Accord during my test drive. He also willingly dropped me home in my new car since I was not used to a stick shift yet. I have always wanted to get a stick shift and had even enrolled in stick shift lessons. Now I realize there wasn’t much need for the lessons. The overall experience of working with Ethan was great. Would have rated 5 star if I had to just rate Ethan.
Cons:
I expected a better deal in the price. I still went for this car since I couldn’t find many manual transmission sedans around.

I had three recalls on my vehicle. They replaced all of them for free without trying to trick me into buying something else. The service center staff was professional and kind.

I very much hate buying a car. The last time I bought a car, eleven years ago, it was something of an ass-​pain. Haggling, driving back and forth from one dealership to another, bluffing, arguing… all to get a car at an affordable cost.
Imagine my dread when my car, for the eighth time in two months, decided to drain my wallet and malfunction. After tiring of putting my mechanic’s children through college, I finally decided I’d bite the bullet and go car shopping. It didn’t start out well. I did some pre-​shopping, decided on a car, and headed to a dealership only to find salesmen waiting with their scripted lines about why they needed to charge me an arm, leg, and buttocks.
Deciding that I wanted a HR-​V and finding one online at Kirkland Honda, I ventured there with the mindset of shopping but not buying. The one letdown of coming here was finding out that, there in fact, was no HR-​V to be purchased. Now in an extremely sour mood, I definitely wasn’t in the mood to buy a car, let alone an air freshener. Enter: Mohammed.
At first glance, Mohammed does not look like a car salesman; I mean that in the best way possible. There’s no smarmy letchery about him. When he speaks, he is very sincere, which tempered my cynicism. Instead of selling, he started our conversation by trying to get to know me and what I was looking for in a car. I told him my heart was set on the HR-​V, and to his credit, he did what he could to get that car for me, but unfortunately, I needed a car immediately and the wait time was too long.
I could have walked out then and there but instead, Mohammed introduced me to a pristine, all-​black, Honda Civic EX. I’m going to spare you the long dance we did about prices, but at the end of the day, I walked out of there with a car I love at a price I love. Even the financing part, which could be sped up a bit, turned out to be great. What I ended up paying monthly and the APR that Honda worked out for me turned out to be excellent; I will have an additional review once my paperwork and payments are sent to me.
Thanks for everything, guys. My car makes me want to hug people.

Jason is great to work with and took care of my issues, thank you. I will be back thia Saturday.

I would give a rating of maybe 3.5 because the salesman who helped us with finding the car was nice and helpful but the man who was in financing was the negative part of our experience.
We found the car we wanted online and so we went knowing what we wanted and we were about 99% positive that we would buy the car.
After officially deciding on the car, it took about an hour and a half to two hours to finally see the financing person and get all our paperwork, which is kind of ridiculous. The financing guy pushed so hard for us to get the extended warranty; it was insane! After saying ‘no’ over three times and having to explain why he finally let it go. He then proceeded to tell us how to make our payments and how it’s smart to pay the car off as slow as possible and make the minimum payments. Ummmm seriously?! I don’t need to be told how to pay my bills and this is also a great example of why people today have money issues. Yeah, let’s not pay off our open credit and just keep it rolling.

We had a wonderful experience at Honda of Kirkland when purchasing our new car. Saleswomen Jacque Larson was extremely helpful, straightforward and honest. We will be coming back to see Jacque again should we be in the market for anther Honda.

Don’t expect to find the cars advertised as being available. This dealership does not appear to update its web page or other listings when they sell a car. i stopped by on a Sunday to look at a car on the web site. After walking the lot for 20 minutes looking for the car with no one asking if they could help I stopped by customer service to learn the car sold nearly a week ago. It is still listed as available on auto trader. Better call first.

Jackie sold us a 2016 Honda HRV and she was an amazing sales person. I highly recommend buying a car from her if you are looking to buy a Honda! She gives amazing customer service and will go above and beyond for you!

So as part of our upcoming move out of state, we decided to trade in both of our Ford’s for an SUV and found what we were looking for at Honda of Kirkland in their used vehicle inventory.
Contacted TJ via email for more information and to schedule a test drive, to perform an inspection and to discuss sale price. Received dealer invoice reflecting service performed on the vehicle after receiving it as a trade in.
Overall the sales process was fast and easy (compared to other dealers I have purchased from), had to have some of the forms corrected due to incorrect information but overall things went smoothly.
Happy with our purchase and the overall flexibility in handling paperwork.
Can not rate their service department which seems to be a big complaint in other reviews since the vehicle I purchased as a non-​Honda model and will take it to a shop that specializes in the make that I purchased (dealer is far too expensive).

If you want a straight forward, fantastic, knowledgable experience, you need to go see Alex G. at Honda of Kirkland. For serious. I came in and he immediately welcomed and assisted me. He didn’t play any games or shine me on. He knew every feature in the car I bought and made the entire process quick and easy. I got here just after 4:30 and finished driving and dealing before 7:00. Super clutch! I would definitely recommend him to anyone buying a car. I mean he’s been here 18 years! That tells you he’s solid. Okay, I have to go drive my new car because they’re done detailing and gassing it up. Cheers, y’all!!! Thank you so much, Alex! I appreciate you, your attitude, experience and assistance in buying my new car.

My husband and I had a great experience here! Johnny Chen helped us work a great deal and we left feeling happy. Our new Civic SI is a beautiful car and we’re thankful that the process was as easy as it was. I would recommend this dealer to friends and family. Thanks, Johnny!

Review of the service dept. only. Called them to schedule an oil change, they said they are booked out a full week for oil changes. Never heard of that one before. It’s an oil change, it takes 45 mins max. They advertise on their website express oil change, «We pride ourselves in offering an Express Service Experience that’s Quick, Easy & Affordable. Stop in today and experience it for yourself.» I will be taking my Honda somewhere else that wants my money.

This review is for the service department. I have an older Honda Civic that is part of the airbag recall. Just over a month ago I called to make an appointment to get the airbags replaced under the recall. I was told they’d need to order the parts, that it would take 2 – 3 weeks for the parts to arrive, and I would get a phone call to set up an appointment when the parts arrived.
Fast forward 4 weeks and still no phone call, so I called them today to see what was going on. They couldn’t find me in their system, but told me they were making appointments for next week. It just didn’t make any sense… if they hadn’t ordered my parts, how could they then make me an appointment for a week later. And if they had ordered my parts, why wasn’t I in the system and why didn’t they call me when the parts arrived.
Anyway, I called the Bellevue dealership who is now ordering the parts for me and, after explaining to them what already happened, generously offered to provide me a rental car, free of charge, until the parts come in and my car is fixed.

I stopped by here to look for a car for my mom. Tiger Kim was more than helpful and addressed all of my concerns. Living in Tacoma, I would usually go to Honda of Fife, but their sales manager offered me a price but reneged on an accord.
We still haven’t decided on whether to get a Honda, Toyota or Lexus. If we decide on another Honda, we will definitely come to honda of Kirkland. and def with tiger kim

What an amazing experience! I haven’t purchased a vehicle in a very long time. But my sales person Polo Dong made it extremely easy and stress free! He was very knowledgeable and understood exactly what I needed. Very honest and forth coming! I didn’t feel pressured at any point of my purchase and was made very comfortable while I made such a big decision!
It sadness me to read such horrible experiences from other reviewers when comparing my own. Everyone I encountered was wonderful and very pleasant. If you are in the market for a vehicle I highly recommend seeing Polo Dong.