Fantastic Floors

Good initial support until they get your money then they vanish. Can not recommend them. Flaky and the boss disappears when she cant perform or wont whichever it is. A real disappointment.

Setup appt. Did not call or show. With as many options as there is on the eastside for flooring options you may consider using a more reliable service

Very surprised how my experience went. I reached out to Fantastic Floors due to all of the great ratings on Unilocal.I left a message for Sandra the middle of June. She did call me back within 24 hours and scheduled an appointment to come out to my house on June 17, 2015 at 9:30 a.m. So far, so good. She did not show up and I attempted to call her around 10:30 but voicemail was full. She called back about 10 minutes later acting like she wasn’t sure who I was until I asked where she was. She said she thought I was coming to her store, but then read her notes to confirm. She said she would come right away. She arrived an hour later and we had a good visit. She took measurements of my home for new carpet and then suggested I come into her store to look at different carpet styles. I scheduled this for the following day at 11:00 a.m. I arrived on time and the appointment went well. Sandra told me she would email me a quote within 2 days. Sandra also ordered carpet samples to be sent directly to my house which I was told would arrive within 3 days. On June 23^rd, I texted her to inquire where the quote was. She said that she was sure she had emailed it to me but would check. She asked for my email to «be sure it had been sent to the correct email address». Surprise, I received the quote later that day.
On June 29^th, she emailed me to ask if I had received the samples yet. I had not.
I have not heard from Sandra again.
This is very surprising to me because I thought we had a great rapport. I was a serious buyer and the job was not small so it was well worth her time (I thought).

Fantastic Floors installed the carpet for our resident. Carpet installation itself went very well, and price was very reasonable. Other aspects of the transaction, such as follow-​up and details on transition molding, were time-​consuming and frustrating.
The 2-​man crew installed 1000 sq-​ft of carpet in 8 hours. They did a great job, took care of all the carpet-​related details and cleaned up. Before the install and on multiple occasions, I had brought up 2 concerns to Fantastic Floors (Matt? and Sandra) — squeaky floorboard and transition molding. They suggested that I tied down the floorboard with threaded screws and also instructed the carpet installer to do same. This part went well.
The transition molding, however, was overlooked. The carpet installer said they only do carpet. That would not be as much an issue, if they had spent the time, when they came out to measure, to discuss how to handle the transition and who is to do what. It was made to sound trivial and, in hindsight, rushed through. After the carpet was installed, I talked to Sandra. She agreed to send someone out to install the molding w/​out labor charge. I had to buy the molding. The crew did come back out to install the molding but it would save so much hassle if adequate planning was given upfront. Sandra worked hard to get the crew back out on the time I requested. Fantastic Floors worked to keep the customer happy. That is to their credit.
Overall, I would give them a 4 ½ stars. Good workmanship, very reasonable pricing and worked to keep customers happy. I would recommend them. If you decide to go with them, make sure to insist on planning through some of the tangential but important details, and may have to birddog them a bit so they would follow-​up.

We were looking for a vendor to replace the carpet in our house. We had some urgency to this quest — since we are trying to get the house ready for selling.
Based on the other reviews, I contacted this vendor hoping to hire them for our project.
I received a response indicating that someone will get back to me to schedule an appointment.
3 days passed by without any follow-​up/​response.
So I contacted them again. Another 3 days have gone by — without any response.
Am very surprised and disappointed by this complete lack of response. I can only assume they are too busy and cannot even find the time to respond to my request for scheduling an appointment.

We first worked with Sandra at Fantastic Floors about a year ago, before we moved into our new house. We stopped by the store in Kirkland. Sandra was there, and although they only do appointments she agreed to let us come in and look at some ideas. We told her what we liked and she immediately found us several samples. Later on, she actually came out to our new house and helped us pick from 7 or 8 samples in each room. She helped us understand what was in stock or quickly available vs what could take longer and we were able to decide quickly. They scheduled the installation right after closing and before we moved in. The work and the price were excellent, and they accommodated our schedule perfectly.
Now a year later, we found ourselves in need of some hardwood floor repairs (separate job), and we thought we’d call Sandra again and see if they could help us out. I sent her a text with a picture of the issue and she responded within about 5 minutes with an installer that could do the job right away. He then texted me, and set up the job for the next evening! Wow! Fast service, reasonable price and very nice installers. I couldn’t ask for a better experience.

We recently had carpet replaced in part of our house by Fantastic Floors and are extremely pleased. Although our job was a relatively small one, we were always treated with the utmost of courtesy and professionalism and were given excellent suggestions by the team.
Since we were not replacing the entire house, it was critical that the product we selected come as close to matching the existing carpeting as possible. I visited the showroom and was able to borrow several samples to take back with me to compare. After I had made a selection, suggestions were made where they could save me money with some high-​quality alternatives (higher grade carpet left over from a previous job.) The match is almost perfect and undetectable to the naked eye.
After selection, the installation was promptly scheduled and the installers showed up on time and prepared to work. They answered all the questions I had and solicited my input prior to laying the new pad and carpet. After completion of the job, they vacuumed, removed all old debris, and thoroughly cleaned the area.
I am thoroughly satisfied with the high level of customer service and advice given to me at a very reasonable price and would highly recommend Fantastic Floors to anyone that needs flooring products. Also, when I took my grandson in while visiting their showroom, they had some toys that he could play with and «special treats» to keep him occupied while we talked business — a great job by a great team. Thanks for all your help!

We recently did a remodel of our rental including roof, paint, kitchen, floors, lighting and much more. Certain aspects of the job went smooth and flawlessly, other aspects were frustrating.
Sandra at Fantastic Floors was exceptional. Her suggestions resulted in better products for our situation and she even had input on paint colors and gave us an incredible reference for the kitchen cabinets and counter tops.
The whole house was done with carpet in the bedrooms and bonus room, vinyl planks in the living room, dining room and kitchen and sheet vinyl in the bathrooms. Her suggestion to do the living room, dining room and kitchen all together in the vinyl planks really opened up the space and made it look much larger not to mention much better.
Sandra was great to work with right from the start all through the process to the finish. We had other flooring companies come in including Costco’s and Sandra beat them all in both service and price. I would definitely recommend Fantastic Floors to anyone that needs flooring and especially if you need some direction. Her suggestions for your situation come from years of experience.

My husband and I recently had remodel work done to the first floor of our home. In my search for new carpet for our recroom (bonus room). Spent a number of hours one Saturday afternoon looking at various carpeting stores in and near Bellevue. The experience was not one I enjoyed. All three shops we looked in did not have prices on the carpeting, so one is required to ask an associate. Which wouldn’t have been a deal breaker, had they truly been helpful (either couldn’t truly confirm the actual prices (we had our own installer, or seemed un educated about carpeting in general. I then spent additional time looking online and happened to come across Fantastic Floors. I called the Kirkland store and was told they do by appointment. They kindly set me up for a time that same day. We met with Sandra. Sandra was so helpful. She knows carpeting well and helped us pick out the perfect carpet based on our needs and likes. Sandra had kindly made time for us inbetween two appointments she already had on her calendar. Therefore we didn’t have time to fully complete the order (was written up, but not paid for). The next day I called to make payment. I had a little trouble reaching Sandra, but finally made contact the following day. Our contractor picked up the carpeting and padding as per scheduled and he said everything was ready when he got there.
Overall I give Fantastic Floors in Kirkland Washington a big thumbs up. The only thing I think they could do to be even better is hire another person or a service to handle the phones and billing.
Their prices are very good compared to those of the other places I checked.
Soon we will be having additional work done and I plan to buy the carpeting again from Fantastic Floors!
Thanks again Sandra!
Deb and Chuck S
Bellevue Washington

This review is long overdue. We have used Fantastic Floors for several projects now at two different homes and have been impressed with the quality of the flooring, customer service and also the contractors that they work with for installation. Sandra at Fantastic Floors is just awesome! She’s very responsive and always positive and pleasant to work with. She even personally dropped off extra flooring for free when we unexpectedly came up just short (not due to a mistake on their end)! In our constant stream of home renovation projects we are used to annoying mishaps, unexpected costs and a general lack of responsiveness, but going with flooring through Fantastic Floors was thankfully a bright spot in the midst of the chaos. I highly recommend them, and Sandra in particular.

We shopped around quite a bit for decent priced and good quality carpet – which after a while seemed like an oxy-​moron, because even hard scratchy thin carpet was considered «mid priced»! With Fantastic Floors we found thick, soft, comfy nylon for a great price! Even better than home depot and lowes options and prices! We ended up with a higher quality carpet at a lower price. Sandra was awesome with us, helping us choose the best fit for us, and at a good price. We also had a tight window frame of when we wanted the install to happen (one week!) And Sandra worked with us on that too! The installers came on time and installed efficiently. There were some minor issues we asked to be resolved after the install, which were attended to. I really like how we weren’t argued with regarding the issues (which we get with many contractors: a lot of excuses!). Sandra was great with connecting with us after every step and after getting the last payment balance. Now, I’m loving my very soft and cushy carpet under bare feet!

Joe & his crew are FANTASTIC! They are professional, honest, super knowledgeable, always on time and easy to work with. During our recent kitchen remodel, we decided to add new hardwoods to the dining room. This job required to put hardwoods on the slab and match existing hardwood floors. Some companies we talked to wouldn’t even come to give us a quote as this was definitely not an easy job. But Joe’s guys did an amazing job and our floor looks just FANTASTIC :) We get lots of compliments from our friends and we couldn’t be happier.

«FANTASTIC FLOORS»! A Business that actually lives up to it’s name. I first met Joe when his crew replaced my kitchen flooring due to damage caused be a company who installed my new appliances. As the men worked in the kitchen, I asked Joe about my carpet, not even 5 years old but looked 25 years old. He really educated me on what one needs to know when planning to buy new carpet.
Not long after the kitchen flooring was installed-​it looks great! I decided to change my carpets. I went into the store and within minutes saw exactly what I wanted. Joe came out to measure and checked the carpet pad already there and said that it was the right kind and in great shape, so I would not need to buy padding as well.
I felt I was dealing with someone who was honest, had integrity and took pride in his work
The carpet I chose has an intricate pattern which would require matching at any seams. The crew of 2 arrived on expected date and time, and in less than a day matched patterns and installed carpet throughout my whole condo. I watched the installer when he was matching the pattern at the seams, and now I cannot even guess where the seam is!
This is a company I would use again and recommend to anyone.
I AM A HAPPY CAMPER!!!
Thanks so much Joe and crew!
Patty S.

I can’t believe I did not write this sooner. Sandra and the team are amazing. I had phoned to get a cost comparison for a carpet I have found at another place. She was honest and upfront and told me things about the carpet choice we had made that the other carpet store did not tell us. Like, had we bought the carpet, we would have voided the warranty the first time we used our brand of vacuum, and that in 5 years, that carpet would look like mush. Husband and I went down and met with Sandra and looked at all kinds of options. She was happy to sell us the high end, super expensive stuff, but shared with us each pro and con and educated us on the various types of carpet. In the end, she asked us our needs, came to our house, and from there guided us to the best look at choice for our house. The plus was it was far less than we were thinking and the quality is fantastic.
Her team showed up prepared and on time and did an amazing job. They were polite, professional and very courteous. It is a year later, and we could not be happier with the choice of carpet we made, or the company we chose. This is why I choose mom and pop shops over the big market car sales people. Thank you Sandra and your team. We are still loving the choice and share your name with everyone we know that is looking for flooring solutions.

I took in a couple color samples, and wanted to do my upstairs. Sandra was such a great help. Took her time with me and we zero’d in on what I really wanted. After working out what the purchase price was, I decided to do the down stairs as well. Set up was easy, and their installation crew was on time and looking very professional. After the work was done (in a timely fashion), I reveled in how beautiful it looked. This company will be around for a long time. Their professionalism and knowledge made my experience invaluable. Thank you Fantastic Floors!
P. S. I have a rental that will need new floors as well. I know where to go to when it’s time to have them done.

Sandra and the crew at Fantastic Floors did a great job from helping pic out the right carpet for us to getting it install with in days of our purchase.
It looks awesome and we have already received many compliments on it.
Great job guys!!!

From our initial consultation with Sandra to the final finished product, I have been thoroughly impressed with Fantastic Floors! The previous home owner had dogs that were not housebroken, and after numerous attempts to clean the carpets (trying to scrub out stains on my hands and knees!) and dealing with the horrendous odor, it was time to just fully replace the carpets. I needed 3 bedrooms and a stairwell re-​carpeted. Sandra came out the following Monday and measured and gave me a ball park quote on the carpeting (the highest amount for if we went with a higher end product and then the minimum of what they can do — all including previous carpet/​padding removal, labor, and new carpet installation).
I was happy that the price was well below our budget (based on 3 other competitors we had out before). Because of that, we went with Fantastic Floors. Sandra let me come by their showroom the next day to pick out the carpeting. I don’t care for the «latest trend»…I just want something modest and durable. Luckily, the selections I made were all in stock, so Sandra was able to schedule our installation the following week, all through emails! I pleasantly surprised that she answered emails on the weekends! That’s hard work! ;)
The installers were here on time and finished all 3 rooms and the stairwell under 4 hours. They were quick, quiet, and professional. They did an amazing job. I checked all the corners and baseboards and found everything installed perfectly and tightly. They were very nice guys! I felt comfortable leaving them for an hour so I could run errands. They cleaned up nicely and left me a small bit of remnant, in case we needed any for future replacements/​patch jobs.
I am so glad I had Fantastic Floors re-​do our carpets! Everything is brand new and the disgusting old pet stains and odor are gone!

Overall, great experience.
These guys are wonderful when it comes to customer service.
My consultant, Sandra, was down to earth, honest, friendly, and gave real prices upfront the first time rather than pull a «call the boss to see if it’s ok to get it down to whatever your budget max is» routine ahem like empire. Plus, during consulting and choosing a carpet, she actually talked about the pros and cons for my particular space rather than describe the warrantees in depth. I mean is that really the first thing I want to learn about as a first time carpet shopper? (Again, empire).
As for the installing of the carpet– it was quick, and they were able to do it the next weekend– fast service!
I will mention, the space in my living room is more of an odd trapezoid shape so I did have an initial issue with some seams, but it was fixed as soon as I told Sandra I wasn’t 100% satisfied. Seriously, she was fabulous about answering emails within 24 hours and getting all my questions answered and requests met.
Thanks fantastic floors!

We found Fantastic Floors on Unilocal when we were looking to replace the flooring in our newly purchased condo. I had looked at all of the big box stores for flooring, and we were going to install it ourselves before we found this place. Joe was great, and helped me choose the right hardwood floor for our condo. He came out to the condo several times, and even gave us advice on removing the old flooring. We also had them do carpet in our bedrooms. The floors came out great! Joe and his flooring guys are great to deal with; they’re on time and I didn’t worry about leaving them in the condo alone. Their prices are also competitive.
We also had them come back and do the tiling around our fireplace as well as our kitchen backsplash, and both came out really well!
I highly recommend Fantastic Floors to anyone that’s looking for a trustworthy local company and personalized service.

This past December, my wife and I moved into a new home in Kirkland. We needed a long runner carpet for our entryway. I had recently noticed the Fantastic Floors shop while driving nearby in the Totem Lake area, so we decided to stop in.
The showroom was quite nice, they had an excellent selection of styles and colors to choose from (several of which would have worked well for us), and their prices were quite reasonable. However, the sales person that helped us suggested that we could get what we wanted at an even lower price by going to another shop nearby that specializes in small remnants. We subsequently went there, and got exactly what we wanted.
My point: even though we didn’t buy from Fantastic Floors, they demonstrated great integrity and concern for our needs as customers. They passed up a «sure sale» so that we could get an even better deal. That is very rare, and clearly demonstrates to me that these are people that I will do business with in the near future when we re-​do our living room and bedroom carpets.