Evergreen Pediatrics Totem Lake

I can’t believe the reviews on here! I have a completely different experience to write about. But I guess my theory about Unilocal is that a majority of people write to complain so I only write when I have something positive to say.
The front desk staff has always been helpful and considerate! I haven’t had to call the office much, so I can’t speak to phone etiquette.
What I got on here to write about is both Dr. Raees and Dr. Brennan. They have always been accurate and attentive. I think it’s so great to have both a pediatrician and a naturopathic doctor in the same office. Dr. Brennan always thinks of research based, creative solutions (which I can appreciate since I’m in the medical field) to complement tradition medical treatment. And she gives handouts so I don’t forget by the time I get home. Dr. Raees is an expert pediatrician. She has so much wisdom. I especially appreciate her counseling about healthy eating and kid’s diets (she knew it wasn’t realistic to have the kids eat no pizza so she emphasized healthy side options with lots of veggies). It’s the best of both worlds, in my opinion. Plus, they’ve been super flexible with my schedule.

Terrible. I was a patient there back when Dr. Ibrahim was there. I recently got accepted into UW and needed to provide my immunization record for enrollment. I called a couple weeks ago but they said they’d need my information and call me back. They never did.
I had to call the clinic again, and this time they finally told me they didn’t have my records because Ibrahim left and apparently so did my immunization records. Irritated, I asked if there was anyway I could get my records from another source and the lady gives me this random address with no phone number. I asked where exactly was the address was going to lead me and she said she didn’t know. So I hung up, looked up the address and it brought me to a random street house. Angry and confused, I called back and they rejected my call. What. The. Eff…
Thanks for the help.

Worst experience thus far!
I am not about being rude and writing reviews unless it is absolutely necessary. Yesterday my hubby took our son into the doctor to address an issue he was having on his back. Initially my thought was that this marking was an allergic reaction to antibiotics he was prescribed two days beforehand. The visit started off completely wrong my hubby checked in with the front reception who then proceeded to giggle and pull necklaces out of a bag after checking them in. Now small talk is okay but for you to be reception and conducting yourself like children is absolutely unprofessional. When he was taken into the room the nurse asked why Archer was there, nobody notified her the reasoning of the visit. Dr. Raees came in to examine my son and long story short determined that my child’s marks were burns. She did not do any testing or take any further measures other then just looking at the marks and feeling around the area. She proceeded to tell my hubby to continue with the antibiotics. With that being said she called CPS on us saying that she was highly concerned about my childs safety. I had to deal with a social worker and police who when seeing the markings did not believe they were a burn just as I suspected as well. I did not hesitate in knowing that I needed to grab a second opinion. I later took my son to Childrens hospital, they determined that my son suffered from a bug bite that he had an exaggerated reaction to. PLEASE THINK TWICE BEFORE taking your child to Dr. Raees, this has not been my first bad experience with her and I find her to be incompetent and negligent.

DON’T GO THERE…
Our daughters used to be Dr Ibrahim’s patients for years and we loved him. After he retired he referred us to Dr Basma Raees. Despite of some strange comments about sweets intake, or losing my daughter’s medical record, she is nice and seems a good doctor.
OMG…This office is the most disorganized, messy, and unwelcoming office that I have ever seen. The receptionists are rude, unprofessional and unfriendly. The immunization record got lost and when they provided us a new one all the dates were wrong. Last week I visited them in their new location, after leaving hundreds of messages (all remained unreturned for 5 days) to consult with a travel nurse or any doctor for what was needed in our upcoming trip for our 5 years old in case of emergencies, the receptionist were looking at me like I just landed from the moon and speaking space language. Had no idea what I was talking about. What? What kind of medicine? for what? what do you need? I said these are the kind of questions that the doctor or travel nurse should answer, that’s why I am here. They were acting like how dare I have such a request. I found another doctor and asked them to send my daughter medical record to that office, they were not even able to find the authorization form to release medical records to the other doctor. The three receptionists… with attitude… were just whispering when were looking for the forms in EVERY single drawer, three times each. Please… learn to smile and at least pretend you are helpful, you are surrounded with so many great doctors in evergreen area.

I have been horribly disappointed with the office and the doctors, all the way from checkups, to appt scheduling and billing.
I would not recommend at all.