Discount Tire Store – Kirkland, WA

Just came back from getting my tires rotated. James Hjelm helped me. This is the first time that I have been in a Discount Tire Store by myself. Usually my husband does this. But I was blown away by their customer service. SO friendly! I was greeted with a welcoming smile! You could tell that he was very genuine about wanting to help me. He explained what they needed to do and their recommendations before checking me in and then after everything was complete he explained what had been done. You could tell all the employees were having a good time and enjoying their job. They were rocking out to music in the garage and doing quality work at an efficient pace. A very smooth operation! Thanks for the great experience James!

Had fast and straightforward service replacing my OEM tires. Was able to go online and compare prices with other stores, and when I was ready I set up an appointment and came in. Associate only tried to upsell me once on an extended warranty, which I declined. Installation took about 45 minutes, and there’s a small lounge area with water & coffee.

I can’t speak for their prices, but I can speak for the fact that they are incredibly dishonest. We came in for a flat tire repair, but they tried to convince us to replace all the tires on the car. The employee assisting us, insisted that all the tires were in a low yellow and some were in the red. Luckily the tire replacement was not in our budget at the time, and after some negotiation, we were able to leave the store with the promise that we would return soon. About 4 months later, we went to our regular Toyota service center, and the check up revealed that all 4 tires were still in the green. Don’t expect to come to this store and receive an honest assessment of your tires. They’re just here to sell, regardless of your actual situation. Your tires will be in red even if you come in with a new vehicle straight from the lot.

Terrible tire store, I have been to Costco and others on the eastside and this one is by far the worse. Highly uneducated employees that are incredibly rude. Don’t try and complain to the manager because he’s trained them all to be this way and his customer service skills are even worse. I personally watched them be highly disrespectful to a woman in her 60’s. Disgusting people that work here that always try and over sell you on things you don’t need! You have been warned!!!

Ran into some challenges with the wheels I purchased for my snow tires from last year (2014). The team at Discount sorted out the problems and made sure I drove away happy and with a safe setup. Customer service was outstanding… I will keep coming back!

Having to replace your tires is never a fun experience one would look forward to. The hassles of trying to research prices online is stressful with added fees, taxes and unknown items that make your cost skyrocket. Having visited Les Schwab, Costco and Discount Tire Center, I was happy to find the amazing service from TJ and the team at the Kirkland location.
TJ immediately was able to help me determine what that my vehicle was in need of new tires and explained in specific details why allowing me to feel confident in the decision. TJ took the time to listen to what I wanted in a tire and understand my driving patterns. TJ compared my quote by Les Schwab and remained positive when I initially left to also check out Costco. He let me know they would beat any price and to just let him know if there was any way to help. His service was so fantastic that when I found an in stock tire at Costco I liked better then his store had, I let him know.
TJ immediately let me know he could have it there the next morning and match the price. I thanked him for this but let him know working bankers hours (today was a bank holiday) that it would be a while before I could be back. TJ asked to place me on a brief hold and he came back completely took service to a whole new level. He let me know that two other Discount Tires nearby had them in stock and that I could get them at either location but to top it off let me know if I wanted he could have the tires in Kirkland within an hour as he would send an employee to pick them up and deliver them to «my» Discount Tire.
Because of his service I took him up on this offer and later that day purchased my tires from him. The entire experience was fantastic. No high pressure sales, a clean store, truly prices that can not be beat and a great employee. Every other employee I witnessed was demonstrating this same service to other customers.
I could have purchased the exact tires at Costco and had them immediately installed while at their store for the same price; however, it was the service of TJ that prompted me to allow Discount Tires to price match and make the $ 650+ purchase at his store. Thank you Discount Tires, TJ and the Kirkland Discount Tires for going above and beyond.
–Brad

Love this place!
Found a small screw in my tire and took it to another place to get a quote… And they said they were unable to patch and was told I would need to replace 2 tires ($ 500)
Drove to Discount Tire and was assisted the moment I stepped foot out of my car. They pulled the screw and told me it didn’t make an impact on the tire and I was good to go!
I will always return to Discount Tire!
Thank you for saving the day and my $ 500!

Went in to fix a flat. After the fourth,“no, I am not buying new tires today,” I left. Obviously their business is selling tires, and they have built a model around badgering until you do. Sorry, I’ll stick with les Schwab that will price match and has never tried to hard sell me anything.
Why does this business treat the consumer like their work is complex and difficult to understand? I installed tires through college at Costco; not very difficult.

Took my car there over the weekend for them to put on a new tire. They got me in and out in 30 mins. Very professional. Great service.

These guys have always been top notch with me. I had a nail in a tire, and they fixed it for free. I purchased tires from them the next time I needed them, and they got them on quickly and had me on my way.
Well, I was glad I had purchased the Road Hazard protection on those tires, because I had one blow out after going through a pothole. The tire was replaced quickly and for no charge. I told them I was worried about the rim possibly being damaged, and they said they would test it, and found nothing wrong with it. This tells me that they are not just trying to make a buck somehow, rather they will give you an honest appraisal.

The team at Kirkland is nothing short of amazing. I have put tires on all 4 my cars (2 teen boys included) with Discount and get faster more personal service AND better prices than Costco. At times I have brought a car in for the regular rotation and re-​balance (AT NO CHARGE!) right after opening (before they get busy) and I swear I was watching a pit crew at work!!! They had 2 guys removing the wheels and two other balancing. I was IN and out in under 10 minutes! I have never waiting longer than 30 minutes for service. You can’t get that at Costco.
Finally, I traded two of my Lexus in for New models with the last two years. Of course they had the factory tires on them so I wasn’t going to need Discount Tires for at least two years. The Kirkland Discount crew were happy to keep rotating and balancing the tires on my new vehicle at no charge just knowing they owned my future business for life. I can’t recommend these guys enough!!!

I got off work up the hill at 745 am to a flat tire. After getting on my donut I made my way down the hill. No waiting, they took my car in, got out the screw and there was no charge. Easy peasy. I’d go back again!

These guys continually impress me. Went in for a free alignment check. They don’t do that but I was given the business card of a business that does. Then they checked out the balancing for free and only took about 20 minutes. Nice fellas and quick.

My experience with them has been great. Any issues have been addressed. If there is a problem, they do everything they can to make it right. This is the best customer service I have experienced in a long time.
I had a flat which couldn’t be repaired. I had purchased the warranty when I bought the tires. It turns out they couldn’t get a replacement tire in stock for several months so, they gave me a completely new set of tires. I can’t say enough how good this store has been to me.

My personal experience with them has absolutely been a delight.
We had a nail in our tyre for which we went to the shop across the street from Discount Tyre where we were told right away that we need a tyre replacement by just a 5 second visual inspection.
Then for a second opinion we went to Discount Tire and Christopher told us that visually they can’t tell if they will be able to fix the tire or not and informed us that if they can fix the puncture they will fix it free of charge if not they will give us their recommendation. It was a busy day for them with many customers waiting for their jobs to be completed.
We waited approximately 1hr and then were told that the tyre has been fixed and we owe them nothing.
All I can say is that they have my business for life… more than their service the way they treated us was a delight. Thanks Chris.

I have bought tires from this location multiple times and have always been taken care of to the max. I really appreciate the staffs willingness to help solve any problem on hand. I always get the best deal here, and top notch service, I will only come here for all my tire needs. Great job Discount Tire Totem Lake!

I was fully prepared to give these guys a scathing review until today. We purchased tires from them about 15 months ago and they deteriorated quickly even though we had an alignment done. It was so bad that within 6 months the outside edges of the front tires were bald. This was supposed to be a 50,000 mile tire and we had barely put 10K on them before they were almost gone.
So why am I giving them 4 stars? Today my wife went in to «return» the tires and they had agreed to refund us for the difference of the miles we hadn’t used. We were originally going to have the tires replaced by another shop because frankly after our last experience I simply didn’t trust Discount and I wanted to have them replaced by a full service shop that looks after all of my auto needs, not just tires.
Imagine my surprise when I got a call from the manager of Discount Tires at this location offering us a free set of tires (Goodyear tires with 70K warranty). I have to give them props for not only honoring their warranty but going way above and beyond what they had to. We accepted their offer cause it seems pretty silly not to accept an offer that good. I still give them one star off for not offering alignment service. This to me is a must for tire shop but I still say great job by this store and the manager for doing the right thing and turning a potentially bad situation around.

This is an overdue review for this location. The management and staff at this particular location are definitely doing something right. Very efficient and friendly all around.
I’ve been here for tires on a personal and company vehicle. Repairs are always quick (I’ve never waited longer than 30 min for a repair or tire installation). I’ve never really seen value in buying additional warranties on products, but their road hazard warranty is worth it the first time you run over something larger than a nail. For example a $ 200+ tire I bought ended up getting punctured less than a week after I bought it. The replacement only ended up costing about $ 25 for mounting/​balance.
I was especially impressed with their pricing when a stock tire on the Hyundai we purchased nearby came with Bridgestone tires and one was damaged beyond repair. Discount didn’t stock the Bridgestone, but suggested checking with the nearby Firestone shop. Firestone wanted $ 280 for this fairly basic tire. If Discount ordered it, although it would take a few days, but it would have only cost $ 170. Big difference! Instead, I swore not to buy Bridge/​Firestone again and went with a much nicer Hankook tires for $ 150 each.
I have been to other locations in Shoreline and Everett and this shop is definitely much better!

I’ve always been pretty happy with Discount Tire. Every time I’ve been there they are always super helpful. They don’t try to push expensive tires on you. In fact, more than once they’ve cut me a deal on nearly new tires. Yes, they were used, but when you are in a bind it helps to at least get you through until you can plan for a bigger purchase on new tires. They’ll also beat other store’s prices, from what I’ve heard. I never seem to plan ahead and shop around when it’s time to change the tires.
They get you in and out fast. They know that you don’t really want to hang out at the tire store all day. Well, maybe you do, so if you are one of those people I guess go somewhere else.
They will honor any tire warranty, do free air checks and tire patch if you happen to drive over a nail or something. Great customer service from beginning to end. Highly recommended.

Highly recommend these guy’s. They’ll beat any price out there. I went in for pricing and told them I was driving to Oregon to visit my daughter, so I’d just buy them down there (tax free) so they took the tax off.
I’ve had the tires for six months, went in today to have them rotated, and they told me there was an issue with one of the tires, so they replaced it free of charge, and the tire cost over $ 200.
Great customer service, and that will ALWAYS keep me coming back for more business. Wish more companies practiced their brand of customer service! :)