The UPS Store

$ 0.60 at Fed Ex to print from a thumb drive; $ 5.60 at this UPS store because their antiquated copiers do not accept thumb drives — so they charge you an extra $ 5.00 to insert the thumb drive onto a computer that communicates with their antiquated printers. So choice is $ 0.60 at Fed Ex or $ 5.60 at this UPS store — easy choice.

after having dozens of positive experiences at other UPS Store locations, I am 0 – 2 at this location
First time was to ship a check over-​night 150 miles away. Cost was ~$ 15 which was a significant premium over FedEx (and I have had no complaints with FedEx). but i needed a tracking number and it was ‘convenient’. Regardless of the additional cost, it was about convenience right? I’m unsure what management does, but there was some significant unprofessionalism going on behind the counter (bad-​talking others. not even sure if it was a customer or another worker. but ultimately does not matter). Regardless, this behavior has no place in the customer eye.
Second time was today. They appeared to be having issues with their computer system but had seemed to find a work-​around to allow customers to pay with credit cards… UNTIL it was my turn. I’m in the process of checking out and they ask me what’s in the box. Personally, it’s none of their business what’s in the box. .so long as it’s legal and authorized to ship (which it was). I told them personal items. «that’s not good enough». «fine, shoes.» All of a sudden they weren’t taking credit cards and seemed to have no flexibility about this. I had to return to work and didn’t have the time to wait around an indeterminate amount of time as i had already stood in line about 10−15min.
Next question is if i’d leave my credit card and pick it up later. UUUMM, I DON’T THINK SO… not even on a good day. They did make some other suggestions to get the box shipped but they either involved me leaving my CC, CC#, boxed shipment (with a tracking number), or returning at a time which was inconvenient (or impossible). Either way, sorry. i was willing to pay a premium for convenience, but when you’re no longer convenient, i’ll just wait and use FedEx.
While the professionalism wasn’t a particular issue this visit, there was still some concern over the approach to customers from those behind the counter. It wasn’t necessarily unprofessional per say. but they were saying aloud (while standing at the front desk) how «‘someone’ needs to quit playing on the computer while they are trying to check out customers».
Paying a premium over FedEx requires a highly professional environment coupled with solid service. Convenience or not, they have lost me as a customer indefinitely.