Gold’s Gym

This gym is awful! And by saying awful is an understatement. ABC financial group has a collection on me and time and time again I’ve paid my fees. I repeatedly get stopped at the front desk and have told by members of the management that I can’t workout or I am «working out for free» when this is not the case; Whatsoever!
When you do call ABC financial or report their actions to a corporate office your told it’s a franchise gym and they have nothing to do with it.
I have paid more than $ 400 or more this year with receipts and still get hassled at the door at least 2 – 3 a week. THE ONLY REASON I stay at this gym is because it’s one of the only options one has in the Kingwood area. But my patience and embarrassment of dealing with an incompetent management has me wanting to leave for ANY gym other than Golds Gym Kingwood.
Do yourself a favor, Ride a Bike, Go for a jog and buy yourself a set of weights and avoid this gym.

Gold’s was once a real gym. Now, it’s a business designed to pump members for dollars (like the old President & First Lady franchise). We signed up my wife for a basic membership a year ago after returning to Kingwood from Naples. I was careful to review all the paperwork so there wouldn’t be a problem.
Fast forward. Six months later, they told her she could add tanning on her membership for $ 5 a month. I went into the gym with her to confirm, and the girl at the counter told us the same thing — $ 5. Fine, we added tanning. Well, a month later they started charging her $ 16 a month and have refused to let her cancel the tanning membership because they claim she agreed to a six month contract at the $ 16. Scam.
But oh, it doesn’t stop there. Next, she was approached by a personal trainer. I warned her not to buy into anything they said, but she was sold another bill of goods by Gold’s staff. As a student, she was told that she could sign up for personal training at $ 120 a month and that she would get three 30 minute sessions a week. Fine, I told her to do it. All went well for the first month — she got three sessions each week for 30 minutes. Then, like clockwork, here they come again with a new story — oh, you cannot get three sessions a week — you can only get one session per week for $ 120. Scam.
Bottom line — this is a super crowded gym with old equipment that is chasing dollars — period. They will say anything to get your money even if that means telling a lie. My advice is to go to one of the better local gyms that offer more amenities and honest representatives. As for us, I am thinking of writing the Texas AG and wondering whether there is a class case lurking in there somewhere.

I’m glad that I’ve read the reviews. I don’t want deal with the problems that other people have had with ABC Financial. I’ll go elsewhere.

Classes and staff are great, but it’s not enough to overshadow the NIGHTMARE called BILLING!!! Every time you need to make a change, you need to contact ABC Financial. They make it EXTREMELY difficult to update account information or even cancel a membership for any reason. I tried to cancel and they have «conveniently» not gotten the paperwork they needed to cancel. I had to shut down my bank card so they would stop charging me. Furthermore, a week after I told them I moved they had a lawyer/​debt collector call my emergency contact to ask of my whereabouts and threaten to put $ 100 on my credit report! For thr 3^rd timex I had to prove my cancellation! This has been the worse experience ever and these gyms really dull in comparison to other Gold’s gyms that I have been a member of across the country. Houston’s Gold’s Gyms are crappy crappy crappy. Wth does a tanning salon need to be in a gym when many of your patrons can’t or don’t use them?
I too have seen the broken equipment signs and agree with the other comments about trying to cancel. My experience has been the same.
Finally, it is not a family oriented gym. They have no family membership prices and no activities for families to enjoy together. Do yourself a favor, take your money elsewhere if you value the sanctity of your bank account.

I joined Golds on Northpark about 2 weeks ago when I moved back to Kingwood permanently, but had visited several times in past few months as I was transitioning back from living in NYC. This is a great gym! The facilities are large with a lot of free weights and machines for the serious lifter. And there is a lot of cardio equipment too.
Everyone who works at the gym is nice and helpful, especially Epps, he is outstanding! I have been a member at several gyms over the years as I have travelled around the country for business, and this is by far one of the best.
I highly recommend this gym if you’re serious about lifting weights and being in shape!

DO NOT SIGN UP BEFORE READING THIS
Pros — Decent number of Equipment and space. The gym is pretty clean.
Cons —
Billing and Cancellation — I have both the Gym membership and Personal Training sessions for 1 year. Within 3 months of joining, I realized that this particular gym will not work with my schedule so I called and even visited the gym to cancel but I was told that I have to give a written notice to ABC Financial to cancel along with a $ 100 buyout fee.
This was fine by me because I made the mistake of signing up with them. I wrote to ABC Financial to cancel and they proceed to cash the $ 100 check but put my account in a pending to cancel mode. They also emailed to win my business back by offering to freeze my account for a couple of months. I obviously declined.
I figured that by canceling with ABC financial, I would be done with this gym. Boy, was I wrong! I came to find out that the personal training portion part of my gym membership is handled by a separate company and the $ 100 buyout fee did not apply to them. So I ask them, how am I supposed to continue with the personal training sessions when my gym membership is cancelled??? Makes no sense, right?
The manager said that it was an error on their part and the only way for me to cancel the personal training portion is to buy out the remaining months on my personal training membership (Over $ 1000).
This is the sole reason for me leaving Gold’s Gym — Kingwood a star. Their cancellation policy is very vague and the sales staff give out misleading information.
So my advice for potential members is to take the extra time to read the fine print very carefully, before signing up. Other than that, it’s a decent gym

I have been coming to the gym three times a day for about 3 weeks now. The facilities are clean and there is plenty of equipment to go around. I am usually greeted with a smile when I arrive.
My personal trainer, Stephen, is great and keeps me motivated to keep coming back.

I have very little bad to say about the gym.
Pros: plenty of equipment and space, I love the new turf area too.
Pretty diverse group of people too.
Plenty of other reasons. I’m sure the classes are good, I just do not go.
Cons– sometimes the locker room cleaning In the men’s room can be a big inconvenience when I need to get a shower and be on my way. But I prefer it to having a dirty locker room.
The music can be very hit or miss. But I do not think a gym that draws in a lot of male body builders should be playing Kesha and Katy perry. Half the time the music selection is terrible pop music.
Cable row seems to be broken every other week.
Cars in the parking lot are broken into, like my own. That sucks, but golds had nothing to do with it anyways.

This has to be the worst gym ever. I decided to join because it was a little more convenient than lifetime– however Gold’s gym on North park is horrible. Everything stays broken for months. Hardly any cardio equip. Benches broken, floor coming up (and they recently replaced this). Everything looks dirty and old. I’ll be sticking to Lifetime. I pay more at Lifetime, but it is definitely worth it. You do get what you pay for. My advice to anyone looking to join this gold’s is– DONT DO IT! Go somewhere where the gym owners take pride in owning it, this is not the place

I’ve been coming for a week and my hours are usually 10am-​11am so not during the busy times. I mention that because my experiences might be different from some who had bad experiences.
Sales staff are pushy which is one reason I gave 4 stars. I printed the free pass and checked the place out a couple times. They tried to close me with the ‘oh well if you come back the price is going up $ 100′ and ‘deal is only for today’ which I knew was a gimmick. Sure enough, the sales guy called me back offering a better deal later on, which I agreed to. They were nice the whole time, but I don’t like that kind of duplicity. I know they’re just doing their jobs but it aggravates me. They also pushed the training sessions even when I refused.
Front desk staff in the morning are courteous (at least so far) and I haven’t experienced the rudeness others mentioned. Always a greeting when I arrive and a ‘have a good workout’.
Cleanliness hasn’t been an issue. I’ve used the showers every day this week and have seen people in there cleaning it. Note to management: It’d be really awesome if they put little shelves in the shower for those that bring their own soap and somewhere for your bespectacled customers to put their glasses.
For the actual gym part, there do seem to be a few machines that are always breaking but that’s less the gym’s fault and more the manufacturer. Good amount of space for lifting and a good selection of hammer strength, machines, free weights. My one gripe in this area would be that plates are often left all over the place but that’s less the gym and people being lazy. Haven’t used the cardio machines as I like to run outside but they seem to work and I haven’t witnessed any explosions or debilitating accidents (not including my own.)
The price is another good point. My upfront was around $ 250 for the first year and $ 11/​mo for the second with a 2 year contract. $ 100 (I think) to break it and after the 2 years it’s $ 11/​mo with a stipulation that they can raise it by a limited % a year if necessary to keep with sales tax. Also, they do implement a gym fee at 29.99 /​year so it’s more like $ 14 a month.
Some people complained about the contract, but they’re pretty straightforward if you read it. It says in there you have to send certified mail to some address to cancel etc.

TERRIBLE EXPERIENCE! I was acquiring about a membership, I wanted to check out a gym before I hop into a 2 year agreement. I signed up for a 7 day trial online, when I went in Joseph was the employee dealing with me. He saw I have an Austin address on my license and insisted multiple times I was lying about my new address in Kingwood. We went over the contract details and he kept saying how Golds is all about statistics and numbers. He didn’t grant my 7 day pass, instead gave me a 1 day pass. I expected to be offered a tour of the facility, and some information about the classes and equipment. He made me feel very unwelcomed as a guest. I would rate the gym ‘0’ stars if I could. Not to mention it was very crowded and some of the equipment was wore out.

Front desk staff leaves a lot to be desired. Not willing to help at all. Equipment is usually in good working order. The gym was just renovated (using that term loosely) with all new benches. Aside from the lack of hospitality from the staff I’d rate it higher but the times I ask a question or point out a broken price of equipment I’m usually give a scowl or sigh and begrudgingly asked to wait for a manager or something. But for 10 $ a month I may be expecting a bit much.

My problems with Gold’s occurred after my contract period was up and I tried to cancel. I made numerous phone calls and also sent letters. I was ignored. Management would never return calls and I was given several different answers and excuses as to why I could not cancel my membership, though when I read through the contact it was pretty clear that once the initial contract was over I should be able to cancel at any time. Terrible people. I felt very mistreated and will certainly never recommend this facility or the chain to anyone.

Always clean, does get crowded in the evening rush. Good class selection. Never have an issue with the child care. When you notify maintenace of a machine that needs assistance they try to get to it as soon as possible. I personally have not had any issues. Been a member 5 months now.

I had a friend who was going here and she drew me in with a one week free coupon (PLEASE DO NOT LET THESE FOOL YOU! YOU DON’T ACTUALLY GET A WEEK FREE!!!). I thought that was cool and decided I’d come in for a week and see how everything is here. Well, I never even got to use that one week free coupon. The first thing they did when I got in there was try to sell me a membership. No, that’s something you try to do AFTER I go for a week. Somehow they managed to get me to sign their sketchy contract. Biggest regret of the year! Their personal trainers never even paid me any mind. I had gone in there multiple times for a session with a trainer who could show me proper techniques and good workouts but they refused! Not only that but they have been very rude to me for dealing with their bullshit. They won’t understand my situation because that means less money for them. I ended up having to move to another state in July and called them telling them I needed to cancel. They girl on the phone said I can cancel but I will have to pay for that month’s membership and next month’s. I said that bullshit but fine, I’ll do it as long as they don’t keep charging me. Well it is now October and they are still trying to suck money out of me. I am amazed how what this company is doing is legal. They are robbing me in broad daylight and are now expecting 550 DOLLARS! Yes you read that right, a handwritten note saying I moved, proof of residency in a new state, and a bunch of other shit just to get them to stop robbing me. Gold’s Gym, you should be ashamed of your business practices. Who knew CANCELLING a membership would be such an unbelievable pain in the ass. I never should have been talked into it in the first place. They will lie to you just to sell you the membership and it comes time when you need to cancel and they change what they say. If anyone is considering joining a gym, stay FAR AWAY from Gold’s! They only want money from you and see you as dollar signs, not a human being. The facility was okay to work out at but it doesn’t make up for how frustrated I am with this company. You will regret signing up for this gym if anything comes up to where you have to cancel. I’ve never had so much trouble cancelling a membership until Gold’s came along. Fuck this gym!!! I’d give less than one star if I could.

First off let me start by saying that I have never been treated so poorly at a gym before. The employees are rude and actually lie to get you into a membership. When I signed up for my gym membership I also signed a separate contract for the tanning portion. Before signing up for tanning, the gym representative told me that it was month to month and I could cancel the tanning portion at any time. I used the beds a few times and they are absolutely disgusting. Not only are they dirty but it’s obvious the bulbs haven’t been replaced in a decade and some of the bulbs are burnt out which they refuse to replace. If that wasn’t bad enough, a screw fell out of the handle when I was closing the bed and the bed ended up smashing my hand. So with all these disappointments I went in to cancel my tanning membership and was told a manager would call me because there was nothing they could do. So after a few days of hearing nothing I decided to go back and see if I could talk with a manager. One was there and she looked at my account. I told her everything that had happened and she rudely said the only way to cancel is to pay a $ 100 fee! I even told her when I signed up that the rep said I could cancel any time and once again she rudely shut me down. So I told the little blonde witch that I’d be putting a stop payment on any further charges and walked out. Wish I had read these poor reviews before signing up, they are all 100% accurate. One other footnote, they state that they are open Monday-​Friday ²⁴⁄₇ and on the front door it says the same, but in fact they actually close at 10pm on Fridays???

Don’t ever join Golds Gym… and then cancel… they made it so difficult to cancel. I would never ever join Golds Gym

I’ve been coming here for about 10 months now. I chose Gold’s Gym because it’s the closest gym to my house and I was thinking that I would go more often if I only had to drive 7 minutes to get there vs. the 35 minutes it takes to get to the gym that I had been going to. I’ve never had a problem with having cardio machines available (granted I do go at «off» times) and the trainers are fairly nice. The front desk staff is usually friendly too. This gym is alright but I just feel like it’s lacking something to get me excited. After my year contract is up I might consider going back to where I was before.

I love this gym. I always feel welcome and they have tons of equipment choices. People of every shape and size so you will not feel strange working out here. They have huge locker rooms, a kids care area and a unisex sauna.