Valvoline Instant Oil Change

I’m surprised to see such negative reviews. I tried this place on a whim and was really happy. Fast, friendly, knowledgable service. No upselling! And they pointed out a burned out taillight bulb (which I didn’t know I had) and replaced it at cost. Tech even told me if I’d brought in my own bulb, they’d have replaced it at no charge. I would definitely go back.

They were okay. My girlfriend’s brother’s friend works here so i kinda got treated a little better than a regular customer, but when he wasn’t there, this places’ true colors came out. The thing that never made me come back was when I pulled up and their sign said open, but when I got to the back, they said they were closed. Then as I drove around to leave, they ran inside and tried to flip the sign before I could see it. Poor customer service and pricey.

There is an Oil change place right down the road from this one that is 100 times better! This place is terrible. They are vultures looking to suck every dime from you.
#1 they do that annoying thing of pulling out your air filters and giving you a song and dance about how you should replace them and shake their heads sadly when you say no. «really? not even that one?!» he says. Really! I don’t want to be overcharged for your airfilters thanks.
#2 The last time I went there (I went by mistake. it looks like the one down the road), I asked to get the car inspected. The guy told me I had to get my windshield wipers replaced because they were torn and it would cost me at least 22 $ each. I said no and he said fine, he would charge me the money, fail my car, and take off the sticker. I know NYS says your windshied wipers can’t be torn but when the car came out only one of them had a ‘tear’ and the other one had a tear ONE CENTIMETER LONG! I replaced the offending wiper for 8 $.
I hate to sound like a whiner here but it is possible to go to a place like this and leave feeling like you got your money’s worth (ie the place down the road) and this place inevitably leaves me feeling taken advantage of.