I had to cancel a carpet cleaning appointment this morning at the last minute because of a family situation. I also run a small business so I know last minute cancellations are a challenge. I spoke with a very kind man who runs this Stanley Steemer business and to my amazement, he touched my heart with his kindness and generosity — he didn’t make me wrong but took the situation in stride. I will definitely call after the first of the year to re-schedule. I have a feeling that we are going to get a great carpet cleaning from a great small company that leads with heart!