Kitsap Credit Union

I’ve been a member for over 25 years. Very pleased with their services and rates. The Kingston staff is by far my favorite. They’re always professional, efficient, kind, helpful and quick!

Kitsap CU used to be wonderful. They weren’t always about making a dollar off their members. In the last six months they’ve sent me a new card with no notice and turned off my old card, so I was charged many overdraft fees.
Then they overhaul their systems which are bipolar with allowing money transfers. Sometimes yes, sometimes no. So I was recently charged $ 140 in charges due to trying for TWO DAYS to move money from my biz accounts and personal accounts, etc. obviously it wasn’t letting me move the money cause the charges keep racking up! The customer service reps treat you like a criminal now, instead of a member. It’s actually shameful.
They also for the last year wouldn’t let me perform business deposits via an ATM… however…now since i was crying on the phone I was told I could perform those deposits. So what’s the real answer kitsap?! Yes? No?
Kitsap you are losing my business unless you change your practices. Making money off your members by changing your software so that we can’t move our money around is not ok.

Loved Kitsap CU. Customer service is normally very good, and their online banking is the best in the industry that I have seen… and I have looked at alot of online banking websites.