Kingston Fitness

Went to go cancel our membership, was told over the phone there was no ETF and that we canceled in time so we wouldn’t get charged for the next month. Our money still ended up getting taken out. We called immediately and whoever answered the phone said they would have to talk to their boss about getting a refund and that someone would give us a call back. After a week, we called again… Same answer. A couple days later we actually went into Kingston Fitness. They refused to refund our money because there is actually an ETF of $ 75 and basically us getting charged $ 43.xx was a better deal than the ETF, despite whatever we were told over the phone.
It’s a sad gym with nice people but really bad customer service. You seriously can’t refund our money even if we properly disenrolled from your gym? That’s fine that there’s an ETF, but refund our promised money and don’t charge us an ETF and then properly train your employees for future instances.
As far as the gym itself… the machines are old. And it’s always crowded, not from the amount of people working out, but from lack of space and old machines. They’re closed on Sunday’s, close early on Saturdays. They’re very expensive for what you get. You’re better off joining Snap fitness, that way you get access to a nice gym ²⁴⁄₇ for cheaper.