Enterprise Rent-A-Car

I always get in and out quickly and I get upgraded to the next category if they are out of the type car i requested. The people have always been friendly to me and very helpful. I rent about 4 times a year from them.

Absolutely terrible. I know there’s really not many options in the area (although I did hear there’s a Hertz). The free pick up ride was an hour late and claimed they were there, the workers there are all stupid and seem to lie (or should I say ‘over exaggerate’), they are slow and have poor service, ultimiately they are just incompetent, EVERYONE (not just us. but everyone, including when we picked up the car and the next day when we dropped it off. EVERYONE!) had issues with their reservations. that’s how poorly run and managed this Enterprise is. terrible terrible terrible. Enterprise as a corporation should be embarassed to be associated with this branch. DO NOT BOOK here.

As a regular business customer I find the Manager Dan and all the staff courteous and efficient.
Even during the most busiest periods I have never waited more than several minutes to check in or out.
The car are always clean and ready to go. Questions are answered clearly and honestly.
I highly recommend this site if you need a rental.
TJ

I have nothing but good things to say about my experience. Steve from the office called me the day before to confirm my reservation and the tme I would be checking in. They upgraded me to an SUV from economy because they didn’t have any economy cars available. (I understand this could be a negative for some, but I appreciated the company’s gesture.) Angelo, the driver who picked me up from the bus station, was friendly and helpful. I returned the car outside of business hours, and Steve called me the next day to tell me everything was complete and to go over my final invoice.
I will definitely rent from them again!

Fast and friendly service! A very welcoming group of people.

Great experience. The staff is very friendly and accommodating. They drove out 20 minutes to pick up my wife and I from the train station and helped us with a tax on the way back. Very pleased with the experience and ITS EXPONENTIALLY BETTER THAN HERTZ.

First I dealt with the guys from Poughkipsee, and that was a mess. Then I arrived in NY and I needed a car asap. Im under 21 and needed to be approved. I went in and gave them my info and they said within 24 hrs. Its been 4 days and I am still waiting. I have insurance and great credit so idk what is taking so long, but i am so livid because I needed that car and i am still waiting. This damn risk manager needs an assistant or to be fired.

I reserved a car a month in advance and said I would pick it up early in the morning. The employee told me they open at 8:00 so I said I would see him then. Not realizing they hold you to that exact time I got there at 9:30 due to a delay only to find out they let my rental go an hour earlier because I never showed up. They had my phone number and didn’t think to call me first?!? He told me they rented it out to a dealership so I hope they get a lot of business thru them since they treat the public so badly. He then offered me a minivan and when I said no because it would cost more for gas and daily rental he said the gas would be the same –how stupid do you think I am — and he would meet me half way on the rental. NO WAY! I called Hertz from the parking lot and they hooked me up with a great car immediately and charged me less because of my AAA membership which Enterprise doesn’t do. Never again (his was not the first bad experience with this particular location). Avoid this place

I have never written a bad review, however, never before going to this enterprise have I felt compelled to do so.. . I reserved a rental car online which was supposed to have unlimited miles. After waiting an hour to talk to someone, I found out that by unlimited miles they meant 1,050 per week if you traveled outside the state. It is .25 a mile after that… They told me I could have found that out if I had called to check. I did call, three times in fact, no one ever picked up the phone. I decided to go ahead and rent the car anyway, they said they were going to upgrade me to a better car, that is their standard size car, instead of their compact size. The car I reserved was a standard size, so the upgraded car was not an upgrade, but the car I had reserved in the first place. So this was another clue that they were not paying attention and I was not a valued customer. As I went to pay, they refused my Debit-​Visa card, because it said the word Debit on it. By the way, on the wall they have a sign that says they will not refuse payment by debit card, this was pointed out by a nice gentlemen waiting on line behind me. I offered to show them my bank statement on my phone, but it had no effect. My mother was with me and offered her credit card, we got a blank stare and a no, that it wasn’t possible. She then offered to rent the car in her name and list me as a driver, the answer was that each driver needed to have a credit card. WHAT? I have never heard that before, a license for each driver yes, a credit card? No… After an hour and a half, I walked away frustrated and without a car to get to where I need to go.
They didn’t care, they didn’t try to accommodate me or come up with a solution. They kept telling me I should have called. As I said, I DID CALL! I have rented cars from other companies and have never had such poor service, actually in the past it has always been quite pleasant and easy. Anyway, I don’t think I will ever rent from Enterprise or try to again. There are certainly other car rental companies that will treat me much better.

Beware reserving a car here, because even with a «confirmation email» in hand you may not get a car. I reserved a car on a Thursday night from this Enterprise location for the following day, and received a confirmation by email.
The following morning I called to try to arrange for a pick up at our hotel when this office supposedly opens, at 9am. No answer. After 20 minutes of periodically trying, finally someone picks up and I ask if we can get picked up from our hotel. The agent puts me on hold, seemingly trying to arrange for the ride, but after being put on hold for a minute, the manager gets on the phone to tell me there are no cars available, confirmation email notwithstanding. He said he would call me around noon to let me know if a car became available, but I never got another call. A frustrating experience and a complete waste of time.