Bay State Aquascapes

I called these folks to fix a problem with an elaborate water garden we had. I had used them last year to help with a problem and they showed up on time and got the job done at a fair price. I never suspected using them would be such a horrible experience this time!
When we had a more significant problem this spring, I called them again. It took a few weeks before they could come out, but I met with Jimmy on site and we reviewed the repairs that we needed. Then his crew showed up and Jimmy left. I went out a while later and saw that the two guys had «fixed» the stone bridge, by turning it into a dam! They literally took the part where a large stone arches over the stream, and just filled it in with stone.
I had told Jimmy we couldn’t drain the pond completely, but when I came out, the guys had drained it!!! Neither of them knew what they were doing. A little while later, they were gone. I’ve called the business every day for a week and have never received a return call. They just left the entire water garden completely non-​functional, with a dam across the stream, nearly completely drained. It is completely useless and I can’t get even get a call back to see if they are going to return to fix or finish the job.
When I do call, if someone answers the phone, it is some angry angry guy who can only tell me he knows nothing about any of this and will give Jimmy the message. Unbelievable horrible company.