Armand Salon & Spa

My expectations are clearly too high.
I booked a shellac manicure with (I believe her name was) Julie.
I had purchased a Groupon a couple of years ago for my mom for a massage, but it had since expired. I was pleased to know that despite the promotional value having expired, I was still able to put the $ 40 I spent toward another service – so I chose to get a French shellac manicure.
My impression when I walked into the salon was that it is an upscale place, yet I was discouraged to find that during my appointment, my service was anything but. I typically go Serena’s Nails in Pembroke. Price-​wise they are $ 10 cheaper than Armands and the service is above and beyond your traditional nail salon.
My appointment lasted a total of 30 short minutes (I’m used to 60 at Serena’s). No cuticle soak, no real hangnail cleanup, no real attention to detail. There was no hand massage, no hot towels. I questioned the nail tech whether I mistakenly booked the express version of this service. She replied that no, I hadn’t, and that they only book 30 minutes for gel manis. My manicure was not entirely horrible, but it wasn’t out of this world either. When I left, I looked at my hands and there was gel stuck to the undersides of my nails – she hadn’t done any cleanup whatsoever. It is now only Monday, and the tops of my nails are already chipping and there a chunk that’s chipped off of my left pinky finger (I got this manicure Saturday afternoon). How could anyone justify spending $ 35 dollars ($ 40 for French) on a manicure at this place? I was really disappointed because when you think of a «high-​end» sports club salon, you expect high-​end service. Not the case here. I would never come back and I would not recommend Armand for nails.

Let me start out by saying, this would have been 5 stars if it weren’t for one person. I went in today for a bridal hair and make-​up trial. I had my hair done with Angela and she was wonderful. I was very happy, until the front desk manager came in. I was totally thinking I would be booking with Armand until she walked over to me. I left stressed and angry,
Let us begin with the fact that Yay! I’m getting married. I have talked to venues, florists, caterers, and other vendors, none of whom pressured me into booking with them. This woman, however, Jen Webby, was the pushiest, rudest woman I have ever dealt with. I wasn’t even done with my hair trial and she’s telling me she is going to go ahead and book me and my bridesmaid (who I had brought along for opinions) and asking me all different questions about how they’re wearing their hair, their names, etc and we haven’t even picked out dresses yet! Ok, fine, whatever, but she KEPT SAYING, «You need to book now, we fill up fast, I’m going to book you now.» No. I haven’t even gotten to my make up trial yet, I had never been to this salon, NO.
So onwards to the «relaxation» room. I’m chatting with my friend and in walks Jen again. And Jen is oh so sorry that I hadn’t spoken with her when I booked, because I didn’t tell her that my wedding was on a Friday and my makeup trial was with a woman who only works on Saturdays. So I should come back a MONTH beforehand to do my trial and should just book now. When I declined, saying I wanted to have a make up trial first before I book, her response was, «Well I tell my brides that they should come in a month before, so they normally come in a month before, but if that’s what YOU want, then fine.» Are you kidding me? Now, I had loved Angela and the way my hair looked, so I booked the makeup trial, but then she wants to talk about the day of the wedding again. So again I repeat, I do not want to book until I have had the trial. We set up a date, I tell her see you in a week, and her response was, «No, it’s two weeks, the 11^th not the 4^th. Do we need to go over it again?».
No Jen, we do not, because I will be cancelling my makeup trial and never stepping foot in your salon again. So in the end, I left the salon angry and stressed, but at least I had beautiful hair for the rest of the day.

I’ve lived in the area for 10 years and it took me a LONG time to find someone I was happy with to cut my hair. I have been getting my hair cut by Nicole for two years now and I highly recommend her. Plus she’s super sweet and there is no pretense at this salon.

Armand is my go-​to in the Kingston area for all massage, nail and waxing needs. I definitely got a little spoiled living in Boston/​Cambridge for 10+ years and having many great salons and spas to choose from — and Armand definitely measures up. It’s peaceful, spotlessly clean and very nicely appointed. The staff is so super friendly and accommodating. I’ve been coming here for a couple years now and always feel super warmly welcomed when I arrive.
Shout-​outs to Laurie for wrangling my tricky eyebrows amazingly, Julie and Stephanie for their fabulous nail skills, and Bethany for her outstanding massage talent! I always leave Armand feeling cuter and more relaxed!

I have received quite a few great manicures and pedicures at Armand. They have strong product lines and friendly spa staff. I love the relaxation room after you have had your service and the bathroom, shower, facilities are great and always seem to be clean.

I haven’t been here in a couple years because I was so turned off by the customer service, so maybe things have changed a bit since then. However, here is my experience.
I purchased a discounted package that include a massage, facial, manicure and haircut. They were all shorter than a regular service would be and significantly cheaper — I’m guessing the idea is to get you in the door to sample their services with the hopes that you’ll become a regular customer. Definitely didn’t pan out in this case!
First, let me say that all the girls who actually provided the services were friendly and did a great job. The negative aspects of my visits relate directly back to the woman working at the counter and the salon manager. They were so RUDE and snobby and unaccommodating. I realize I had paid discount prices and therefore they weren’t making as much off of me as a regular customer, but if the idea is to win new customers, you’d think they would be friendly and sweet. Unfortunately, I was so turned off by their bad attitudes every time I went, I used up my package and will probably never go back.

Armand Salon & Spa is located in the Kingsbury Club, which is located on Route 53. The salon is full service in that it offers skin care, waxing, hair care, massage and other body treatments. It is clean and bright. The staff is friendly and the few times I have been, it has been pleasant.
I’ve only had waxing done here and the two aestheticians who have performed my waxings have done great work. I do love the wax that they use which provides I find to provide a more gentle waxing (anything helps when you are doing the bikini area!). Prices are competitive with other spas in the area. If you are a Kingsbury Club member, you do get a little discount off your services.
Nice place to go and certainly convenient for those living in the Duxbury/​Kingston area.