Kia of Kingsport

Six months ago I bought an extended warranty through KIA of Kingsport. Unfortunately, the care was totaled in late December. I contacted the dealership about canceling the policy and was asked to submit a loss statement from the insurance company. I was told the policy would be canceled when that information was in hand and that I was due a rebate. Since then I have heard nothing from the company. I sent two followups with copies of the loss statement. One txt message with a copy of the loss statement and attempted to call the finance director on two other occasions. I was sent to his voice mail. A month late and I still have not heard from them. Since the $ 93 payment is still being charged against my credit card and I have had no response from the dealer I disputed the charge and contacted the third party that processes the payments. The confirmed that no paperwork has been submitted by the dealership and that I was due a rebate, but it had to be mailed to the dealership — not me. This company has an excellent service and parts department. Outside of those two my dealings with them have been unsatisfactory.

Luck would have it the day I set aside to buy a new vehicle it is raining! Everyone we interacted with at the dealership was very pleasant and great to work with. I believe the next time I am buying a new car I will go on a rainy day, and it will certainly be at Kia of Kingsport.