North Shore Ace Hardware

Helpful, friendly, well stocked, & locally owned. Fantastic! We buy most our hardware needs here and order items they might not normally stock, such as a specific style of Weber barbecue.

I used to really like this local business years ago, back when they were True Value. I still prefer not having to go to Reno to shop and try to shop locally when possible. The fact that they’re open at least a few hours on Sunday gets them one of the stars I’m giving, but…
I am sad to have found that the Kings Beach Ace Hardware’s customer service has gone way downhill compared with years past. There were two instances (and yes, learned my lesson so there won’t be a third) where I had last-​minute needs to shop there. Both times I carefully gauged my time (ie, can I get there before they close?) and concluded yes I could, and with a couple minutes to spare, only to find they had locked the doors a few minutes early. They tried to avoid eye contact while they were shutting down their registers just a few feet inside the front door where I stood staring in, incredulous, but then they just gave me the ‘no, we are closed, so go away’ gestures.
I can’t imagine that closing even a couple minutes before the posted closing time would be the wishes of this store’s owner, especially when there are customers trying to shop, still, but they seemed to have hired employees who don’t care about meeting that expectation. All I wanted the last time was to run in and buy a paint brush. They might not have lost a big sale by closing early that day but for the three minutes it would have taken to sell me that brush they lost much more future business — because unless this store is the only option I will shop elsewhere in the future.

I shop here very regularly and 9 times out of 10 they have what I need. Anytime I don’t have to head down to Reno for something is a victory in my book. This store is small (it’s certainly no Home Depot or Lowes) but they still manage to stock just about anything you need for home repairs or DIY projects. I also find their staff to be very helpful.

I used North Shore Hardware for my business needs for over 13 years. I have always found their staff to be knowledgeable and helpful. I would highly recommend.

I can’t stand shopping here. It’s the closest hw store to our vacation home but I make an effort to avoid it and go to the excellent stores in Tahoe City or Incline. The selection is fine and the prices typical for ACE outfits, but the checkout staff are just so glum and indifferent. Last week I was looking for a window fan and couldn’t find one elsewhere. I braced myself to go here and found what I was looking for. Alas, the cosmos made me pay for breaking my own rule as the fan was defective and I had to return it. Sure enough, the counter lady did her best to make me feel like I was truly wasting her time, including suggesting that I was somehow scamming them. Never again! I recommend you try the other stores but if you truly must go here, don’t expect it to be one of those stores with staff who like to help you (which is, after all, one of the key differentiators of these little h/​w stores).

Adequate selection of the most basic hardware essentials, but don’t go there expecting help of any kind — if you know what you need then it’s a convenient store to the lake, but go to the Ace Mountain Hardware and sports in Truckee if you want advice, selection and friendly people.