T-Mobile

It’s 3 months to the end of my contract and my phone gave out. Someone graciously gave me an old one to use, so I brought it here Saturday morning to get the sim cards switched out. I was pleasantly surprised that there wasn’t much of a wait, but the pleasantries unfortunately stopped there. The guy who helped me was extremely rude, first making fun of me for not buying a new phone, then giving me a hard time about the plan my family is on, and finally starting an argument about whether any other carriers offered a better deal. I finally had to ask him to stop picking a fighting with me. Don’t go here for help — there are other locations with far kinder employees.

Sales rep should be given more training to what their services actually include. It is a shame that I switched to tmobile with promises that never actually happened after leaving the store. The ppl are extremely nice, but they told us so many misleading things. Not to mention, the mistakes they made when setting up our phones. When we went to a different t-​mobile, they thankfully helped and fixed all the mistakes he made. & informed us of how it actually worked. Regret going here.

Very rude overall. I came here two nights ago with my girlfriend who was activating her phone. She had questions, so went to the answers stand. After waiting for a few minutes, a worker walks by us and goes to plug his phone in. we get called over by Matt (hard to miss) as opposed to coming over to us.
As soon as we get by, a woman stands up and asks when her turn will be. She had been sitting around for at least 10 minutes.
We tell her she can go ahead of us. Matt sneers and doesn’t even apologize.
We walk out, immediately feeling uncomfortable.
There were two workers (non-​Matt was doing his job) and three customers.
I will never go to this tmobile store again for Matt’s lack of customer care

My boyfriend and I came in on a Saturday afternoon to randomly check on the status of his upgrade. Patrick was wonderful. He confirmed that the upgrade was possible, told him about their new Value Payment Plan and because they didn’t have the BRAND NEW Google phone, he called and reserved the phone for my boyfriend at their Philadelpia location. SO happy with the new phone!

I came in right when the mall opened looking to find a replacement from my newly deceased phone hoping for some guidance. I found my guardian angel in Patrick, the store manager that assisted me.
Even though I’m a super indecisive person (I literally spent about an hour in the store looking at phones), he was extremely patient, was very knowledgeable, and personable. Even though I was obviously there to get a phone, he didn’t try to push me toward the most costly phone or expensive plans, but when all was said and done, I left with my first smartphone.
If you live in the Philadelphia area, Patrick will be the new store manager at the Elkins Park location shortly, so definitely pay him a visit!