Sheraton Valley Forge Hotel

My girlfriend and I arrived for a wedding. This is the worst experience I ever had in a hotel. First off, we were not able to check it until 4pm. This slowed down our progress for the rehearsal dinner. Second, they accidentally put us in an old room with a shower with half a door. Third, the bathroom had a funky odor. We had to call to get the bathroom clean. It smells fine now so I can conclude they didn’t clean the bathroom in the first place.
The only pros are the friendly staff and the shower pressure which feels like waterfall. Then again the water leaks since we only have half a door.

I personally think it was one of the nicer Sheratons that I’ve been to. I only spent one night, 2 days here for my cousins wedding. I had a suite and it was nice, spacious, and cozy. As a fitness buff I was happy to see a semi-​decent fitness center to get a quick workout in and an indoor swimming pool. Hotel staff was friendly and helpful. Only thing was the bar was said to close at 1am but when we got back from wedding and I went to order a drink at 12:33, the bartender said they weren’t serving anymore.

By far one of the best Sheraton experiences I have ever had. My husband, Yorkie and I were traveling through Valley Forge and booked this GEM! We arrived a bit earlier then check-​in– «Not a problem» ma’am. We had our furry family member– «No pet fee, and here’s a complimentary doggie bag dispenser and sign for your door.» Restaurant recommendations? «Ralph’s is very good and there are many other choices within 10 mins.» I can’t say enough about Bryce at the front desk, who’s patience, kindness and thoroughness was on point and genuine. Ben & Tom in guest services also helped me with my wi fi. Last but not least– can our room 239 be any more gorgeous? The suite was spectacular, spacious, and quiet. I’ve shared some pictures so you can keep this hotel top of mind when in the Valley Forge area.

I was here for my family reunion with about 150 family members.
Worst hotel ever! How do you not have a microwave in the entire hotel?! People have babies. We couldn’t heat up bottles or food.
The staff wasn’t helpful or accommodating.
I will never stay here again!

Horrible hotel!!! After a 12 hour drive — hotel policy is no outside beverages. Confiscated our family cooler of Wine, Beer and other refreshments! They instruct you to buy all your beverages from them! Extortion!!! Never stay hear!!!

Is a hotel that has nice a restaurant, a great bar with TVs, the staff and housekeeping are great, friendly and very helpful to.
The room are huge, very nice with a good size TV, a mini-​frigde that bring free water and coffee, a iron just in case you need it, a spacious bathroom and a very relaxing dune, the bed are very comfortable and my windows view face to the pool. Everything was very clean.
They have a nice indoor pool, a good fitness center, an Internet center, private parking, they also have a few rooms for privates events.
The location is very convenient for those that are traveling, they are very close to many places like Walgreens, CVS, a mall, casino, bars and a few restaurant.

I’m stuck in my room and will be for the next four days.
My husband is the chair of our Rotary conference which he decided to hold here. He checked many times, even receiving in writing that the property is dog friendly. We arrived and were given a written policy that a person must stay with the dog at all times that it is in the room.
Great! I’m here for a conference but will spend the next four days leaving my room only to take my pup for a walk. Had they shared this tid bit (which, as a dog professional I had never encountered) of course we wouldn’t have come with our dog.
I don’t know if this is this property or all Sheratons but I can guarantee the chain has seen the last of me, my family and will never do business with our Rotary district again.

Well. Here I go. They could have easily received 3.5 or 4 stars BUT they forget about the little things that matter. I barely want to give 3 stars.
Let’s start with the pros:
Nice clean rooms, restaurant on site, good housekeeping staff, quiet at night, nice size TVs in rooms, comfortable bed, nice pool, beautiful fitness center, private parking, and great location — near KOP Mall, restaurants, great stores like Wegmans, The Container Store, Crate & Barrel, and Pier 1.
Cons: NO INTERNET ACCESS in your private room. You have to pay for access in your room on a daily basis ($ 9.00) OR inconveniently go to the lobby to use the hotel’s computer or they will give you a code that can ONLY be used in the lobby. Remember, you’re already paying between $ 70.00 and $ 170 per night! I’ve stayed at other Sheraton locations and this one is the first one that charges. Because of this reason, and the rude manager, I would have to seriously consider staying here again. I NEED the Internet and would rather not have to leave the comfort of my room nor pay and additional fee! I’ve stayed at the Sheraton JFK about 5 or 6 times… it is smaller but still nice. AND… there is NO ADDITIONAL FEE to use the Internet at the Sheraton JFK.
Con 2: I was told that they would put a hold on my card for the amount of my stay… they DID NOT tell me that it would be an additional hold of $ 50.00 per night. This may not be much to others but it adds up for each night… but, I think that they should be clear and explain the details to be sure that the customer is clear. They did not explain it or show me anything. Next time I will ask for a detailed explanation and get it in writing (I take partial blame… a very small part)
Con 3: rude manager… I think her name something with a K. When I explained that they should be more clear about the charges she was very condescending and refused to take any of the blame… placing it all on the customer. I promise you that I was being very polite and despite her behavior I remained professional.
The main issue for me is the Internet. I think it’s an inconvenient not to provide Internet in the rooms at no cost.
Oh I must say… the other staff members at the registration desk, housekeeping, the groundsmen, and the bellhop are all great.

Just because you’re in the burbs doesn’t mean you can’t be a beautiful meeting venue! I’ve been to meetings here many times over many years. I have not stayed here as it’s close to my home. If you are planning a meeting, here are some thoughts.
* They are at a great spot now on their remodel cycle. This place is gorgeous!
* Super easy parking.
* Excellent shuttle service and the bazillion King of Prussia stores and eateries are extremely close.
* Much better pricing than downtown venues.
* Very close to a casino.
* My experience with the staff here has been great.
If you are thinking about a suburbs meeting location, these folks should be on your short list.

We are Platinum members. We stayed at both this hotel and Sheraton Great Valley in Frazer. They are very close together so if you are debating which to stay at here are some pros and cons.
This hotel was very modern, large, clean and had free parking and was altogether fancier with amenities. Frazer is smaller but rooms have been recently renovated.
We stayed in a beautiful suite with an extremely large bathroom and floor to ceiling windows across the entire suite. Truly gorgeous. It’s also close to an upscale mall, shopping and Wegmen’s grocery which was fun to experience.
I used their shuttle service and the driver was very polite and prompt.
The Club was the biggest and only con. But it was significant. No brew coffee, only a machine that was on the fritz. No hot food in the morning just continental with hard boiled eggs and one morning they were out of most things when I arrived at 8:00 AM. Also, no salt or pepper sitting out. Weird things like that you had to ask for. Evening was the same every day and not filling. The Frazer club had hot eggs every morning and free alcohol in the evening. The Frazer hotel wins hands down in this area and in overall hospitality.
If traveling in this area again we would choose the Frazer hotel over this one because of the difference between the clubs.
Would have been a 4 star if the club was up to the level of others we’ve been to.

Came here for a work conference.
Food was good, staff were nice. Sucks I was all dressed up and EVERY seat was covered in glitter. Left there looking like a unicorn.

Not sure what this hotel is trying to be. Overall found it very quirky and in some cases maddening. Didn’t feel I got value for the price charged. They are trying too hard to be hip. Ill start with the positive. Hotel definitely still has brand new feel. Hallways and rooms are fresh. Has modern feel and look. Found the bed and pillows very comfortable. Food at Ralphs was good
The cons going to be longer. Just getting here was a pain, didnt find out to after I checked in that came in wrong entrance. Then there is confusion about lobby being on the third floor. Having to pay for Wi Fi was very annoying. The controls in the room didnt work great as far as adjusting heat– turned it off at one point and still got heat– if there is a true off I have not found it. The people who work here do not seem very happy. I can’t say anyone was out and out rude, just a bad vibe– like you are annoying them by being there. Think workers behind Iron Curtain
Saving the best for last. Those Showers. Oh those Showers. Jimmy Fallon or someone needs to do a bit on them. First to even turn the water on you must immerse yourself in the shower itself. Nothing like having freezing cold then scalding hot water hit your body at 6am as you frantically try to get the right temperature. And while you are doing this a small lake is forming on the side panel and floor. Kids must love it can float a few rubber ducks on the floor while showering. Am sure there is someone else out there who is traveling to the ends of the earth to find the secret behind these showers– there must be some hidden meaning in this design

Wouldn’t recommend staying here. The rooms Are nice and it has an indoor pool and hot tub but 3 of the 4 people we’ve dealt with were very rude and not at all helpful, let alone the shuttle ride over to the laser spine institute where we sat down in a seat that was literally soaked from a leaky roof in the van, then on the way back they hadn’t fixed it and had no sign or anything saying that it was wet for the next poor people who would jump in. I must say that the one man who was very nice (ISRAEL) who brought our bags up to our room for us was wonderful and is the only redeeming quality of this hotel. God bleed you sir.

I didn’t think Sheratons could be this good outside of Asia, either in terms of the hard product of the room or of the care and conscientiousness of the staff. I ricocheted through the Philadelphia area for a few weeks on business, and wanted to stage myself outside of the city proper one night and just relax before a busy week, and chose this property on a coin-​flip, and am ever so happy to have done so.
Upon arrival, Esther welcomed me warmly and confirmed my Platinum upgrade to a fantastic newly-​built suite. Then, seeing as I was hobbling in a cast/​boot, she suggested I drive around the building to find parking closer to my room, which would minimize the amount of walking I’d need to do. On top of that, she offered to put an ice pack I had into a large freezer so it would be ready for me the next day. OK — this is maybe the nicest check-​in at a US Starwood hotel I’ve had all year.
Onwards to the room, I open the door to find a very large and comfortable open-​plan suite, with a couch, center separating wall that had TVs on both sides, and a brand-​new king-​size bed which provided an exceptionally restful night. The bathroom was huge, with two sinks, and the most important feature any guest room could have — great water pressure in the shower. Like — a few notches down from a firehose kind of water pressure, which is all too rare to find and greatly appreciated. The housekeeping staff were willing and quick to provide some extra pillows, a toothbrush, and a few other things I’d left at home, which helped make the night.
The location is great — right off the highways, close to King of Prussia mall, with abundant parking and restaurants on-​prem, but just be sure to call the hotel ahead of time for directions, as your GPS might get you lost if you follow it exactly. I actually do look forward to making an out-​of-​the-​way trip to Philadelphia just to stay here again, and I look forward to coming back.

Stayed for one night with hubby and teenage daughter. Here is the breakdown:
Hotel: Beautiful; nicely decorated VERY CLEAN!
Location: Very close to King of Prussia mall and lots of other shops.
Parking: Free and plentiful
Rooms: VERY clean! Beds comfortable but pillows are WAY too fluffy for my taste. My neck was sore the next day. Water pressure was so strong it started to sting. My daughter said the same thing.
Staff: Not the best. Gave conflicting information; called to confirm with ‘Kelly’, the manager. Left a message but never heard back from her. Not very good customer service.
Restaurant: Didn’t eat there but had drinks at the bar. Bartender (looks like a young Rob Lowe) was very nice.
In all, a decent place to stay if customer service doesn’t mean that much to you.

I visit the area every 2 — 3 months, and have been bouncing around at a few different hotels. This was my first time at the Sheraton, and I was very impressed by almost everything.
* Service — excellent service, a pretty high touch, talkative check-​in, which indicated to me that staff is well trained and attentive. I felt that my needs were met promptly.
* Room service — if I had to gripe about something, it might be room service, though most hotel’s room service is nothing to write home about. The grilled cheese and side of string beans I ordered seemed pretty meager — though the pile of potato chips in the middle of the plate tried to make up for it. Not the highlight of the trip, but like I said, you shouldn’t expect too much from room service.
Plus, the restaurant closes at 10 pm, and in-​room dining at 11 pm. Your best bet, if you’re from out of town, is to rent a car and go to downtown Wayne to eat at a real restaurant.
The location itself feels a little bit in the middle of nowhere (which… you are in the ‘burbs) but not to worry — the mall is nearby and a Wegman’s is a 5 minute drive away (Wegman’s: think East Coast version of Whole Foods).
* Gym — fantastic gym. 4 treadmills and 4 elliptical machines, plus some stationary bikes, free weight, machine, Stick (for rolling out knotted muscles), jump ropes and foam rollers. The gym is beautiful and new — it really is fantastic. I didn’t get to use the Power Plate (though I usually don’t have access to one). Nice hardwood floors and fruit-​infused water. Fancy!
Locker rooms weren’t finished, though I was perplexed by the appearance of locker rooms — why would you need them if you’re a guest at the hotel and you can simply change in your room?
* Pool looks amazing, though I didn’t get to try it. It’s indoors.
* Room — elegant, spacious and modern. Not too much to say other than the fact that I enjoyed it. The fridge was awesome — it was empty so you could actually store food in it.
Nice job, Sheraton — I’ll be coming back next time I’m in town!

I wasn’t sure what I was expecting — but it definietly wasn’t this! This hotel is HUGE. Very clean and open, too. We only stayed one night, but had a very pleasant experience. The breakfast buffet was very yummy, but it is NOT free. I wish someone would have warned us before we spend 30 some dollars on breakfast. Oh well. If you plan on staying in the King of Prussia area, I would highly recommend this hotel.

The Good: I attended a sleep conference here 2 months ago and it is a very nice looking hotel considering where its located. (Prior to this conference I had NEVER heard of «King of Prussia»). The rooms were clean and the bed was comfortable. I did not eat in the hotel so I cannot comment on the food, but the décor of restaurant and bar looked were on the trendy side.
The Bad: The showers are not fully covered. The glass only goes halfway so you will end up wetting the floor if you are not careful. I wet it both times when I used it but really, who designs their showers like that? Maybe they thought it would be a cool look or maybe they ran out of money for the other half but either way, I am NOT a fan… No Bueno!
The Ugly: Nothing stood out as belonging in this category but a strong case can be made for the shower glass.
Sidenote: I went to Philadelphia which is about 30 mins from «Prussia» because I just had to have a Philly cheesesteak! See my review for «Pats King of Steaks.»

I’ve stayed here twice in the last 30 days (February and March) for multiple nights; once on the Club floor and once on the main floor. The location is superb and the staff is attentive. Roman, James, Curtis, Salam, and the others do everything possible to make for an enjoyable stay, and the bar and dinner restaurant are both very well executed.
Before we get started on the review, one of the staff told me that a lot of the shortcomings I am calling out below are corporate mandates and the local manager has no control over them. But let me relay them to you anyway.
When you walk into the room, your eyes are drawn to 4 identical pillows piled three feet high and six feet wide on the bed. When you remove two of them, the two that remain are still over a foot high, and when you lie down, your head sinks down into the pillow enough to suffocate you. After playing around with the smaller pillows on the chairs, I used one of the pillowcases to cover a bunch of bathroom towels and use that for my pillow. But the housekeeper insists on replacing all of the pillows the next day. Grumble…
While the rooms are good-​sized, there is way too much furniture in them. To get to the window to open or close the drapes you need to move one of the two overstuffed chairs with ottomans or the table and floor lamp between them. I have a bad back and doing this literally was painful for me. There is also an ottoman under the TV console at the foot of the bed but there’s not enough room between the bed and the console to use it.
The desk has plenty of outlets and a lamp right in the middle, positioned in front of a cutout in the surface for its cord to pass through. But the lamp blocks most of the surface, making it too narrow to open up your notebook in front of it, so you have to scoot over to one side of the desk where your leg hits the desk leg while the other side is blocked by the chairs near the window. Unlike most other Sheraton properties these days, you have to pay for Wi-​Fi or you can select it as your SPG check-​in bonus. Tsk-​tsk.
The shower head is wonderful, with a strong spray that really wakes you up in the morning. But some genius decided that showers don’t need doors, with the result that the bathroom floor is flooded when you get out and you have to use most of your towels to sop up the water. There is a too-​small tray in the shower that doesn’t have room enough for the shampoo, soap, and my razor, shaving soap, and brush — so some of them have to sit on the sill.
The dinner restaurant is a branch of Ralph’s Italian restaurant, a famous Philly eatery. The food is superb and again, the staff goes out of their way to ensure healthy meals for people with food allergies.
The hotel offers a breakfast buffet, but although reasonably priced, it’s pretty sparse and all 4 times I’ve eaten there I needed to flag down the staff or get up from my table and search for them to get my coffee refilled or get the check. There is no a la carte menu, so an omelette and cup’o’joe will set you back $ 15 plus tip.
So there you have it. I only stay at this hotel because it’s the closest SPG property to my company and I want to keep my status. If I didn’t care about status I would stay at the Courtyard on Drummers Lane which is much more comfortable in my opinion — and at a lower price.

One of the best Sheraton hotels I’ve ever stayed at. This hotel opened in October, and everything looks and feels brand-​spanking new. With the hotel being as new as it is, there were bound to be a few minor hiccups (the faucet in my room was missing an aerator) but I notified the front desk and it was taken care of immediately. All said, it’s worth staying here if you are within 15 miles of where you need to be.