Samantha’s Towing & Recovery

I have used Samantha’s towing in the past. The driver was punctual and courteous.

Stay away! I had a flat tire two miles away from their location. They said I would have to wait less than one hour. Four phone calls and two and one half hours later I was still waiting, and the attendant hung up on me when I complained. I called Plinski Brothers towing (7 miles away) and they arrived in 15 minutes.

These reviews scared me! However I had a pretty good experience with Samantha’s Towing today. My car broke down so I called State Farm roadside assistance. They gave me a 9:47am time estimate. At about 10:10 I called Samantha’s to see where the truck was. A friendly woman answered and told me they would be there shortly. A few minutes later, Jim the driver called and told me he would arrive in 20. So it was almost an hour after the estimate State Farm gave me, but honestly what can you do? Jim was super nice and got me to the mechanic quickly. Now here’s hoping I have just as good of an experience getting the car fixed!

After hours of waiting for another company, progressive connected me with Samantha Towing. They were great and arrived in less than 45 min! Brian, who responded to the call was very nice, informative and helpful!

Horrible company! We called over and over to see where they were when they didn’t show up on their initial ETA (which was already an outrageous 1.5 hour wait) each time they said they’d be there in 15 minutes! After 2 more hours worth of «15 minutes» we canceled the service! Thank goodness we were in a safe place and not stranded on a busy highway!
My real rating is 0 stars!

Worst fucking company ever been waiting 3 hours so far and just got told by the dispatch they still dont have a driver comming they will get out here as soon as they have one… WTF when is that supposed to be!!!

I tried to give this company the benefit of the doubt when I read all the reviews. Firstly because I didn’t have the choice of the towing company and secondly because how hard is it to tow one vehicle.
Well there is no doubt about it, this is truly a terrible towing company. I called at 9:15pm to get towed and was told they would be there at 11pm. Fine, no big deal, until I got a follow up text saying they were coming at 3am. Now I’m in an abandoned parking lot waiting for them, no way can I wait another four hours to have my car towed.
So I called the next morning to have them tow me again, another two hour wait they said. Well once again, they still haven’t shown up. I am extremely frustrated

When OnStar told me that they were sending Samantha’s towing I went online to look them up and read all these horrible reviews on Unilocal.It made me really nervous but the driver showed up very timely. He was very nice and professional. Everything went well and I would use them again.

I called Progressive at 3:20 pm on 9÷3÷15 for roadside assistance. My engine was making really bad noises. I received a text stating Samantha’s towing ETA was 5:00 pm. I called the dispatcher and he confirmed the time of 5 pm. On that day, it was 90 degrees. But, I figured I could sit and wait it out. 5:00 pm came, no Tow truck. I called the dispatcher back and he states the tow truck is 20 – 25 minutes away from you. He says, the driver will give you a call when he is 10 minutes away. I called back at 5:30 pm. The dispatcher tells me, the driver is on his way. He is stuck in traffic. I explained to the dispatcher that I have been sitting in a hot car for over a two hours and that my mechanic closes at 6 pm, could you tell me his location. He tells the driver is stuck in traffic on route 1 (this is during rush hour traffic, mind you), which is nowhere near my location (West Philadelphia). The dispatcher never showed any concern about the fact that I am waiting in an extremely hot car or the fact that my mechanic closes at 6.
Finally, at 6:30, I called progressive and cancelled the tow truck. The dispatcher at Progressive called me back and asked how am I cancel a tow service that was suppose to arrive almost two hours ago. I told everything that happened. I called my mother and she called AAA. AAA’s tow truck arrived within 35 minutes after stating that it could be close to 90 mins wait time for arrival.
Progressive roadside assistance tow services are usually pretty good. Samantha’s towing has the worst customer service and slowest tow service ever! I wish I could give it 0 stars.

Nice driver but he dropped my car off at the wrong mechanic.

Wish I could give it «0» stars. They were called out by Allstate to get my car at my home. I had no problems with the time at all because I was at home and in no rush. I honestly don’t know how long it took.
Allstate stated it would cost me out of pocket, $ 2.53 due to dollies being needed. I approved of course. They showed up (driver was nice enough). They took my car. They (Samanthas) called me 15 min later telling me I had to pay them $ 75.00 more out of pocket or they would tow my car back to their shop and then have it impounded by police. I immediately called Allstate to which they said Samanthas did not communicate that, but when they called them back while I was on hold with Allstate, Allstate told me they were demanding it.
Needless to say I had to pay the $ 75.00, so they didn’t impound my car. Overall, the driver should have collected or communicated that on site. Samanthas said it wasn’t their fault (but it’s their driver!). It feels extremely shady for them to take my car and then ask for it and my only option was to pay or get impounded. Seems like a well planned scam.
Beware! Ask your insurance company who you are using and demand another service. Stay away if you are trying to use them personally. Not worth it.

Service doesn’t get much worse than never showing up. When we had car trouble our car insurance company called Samantha’s Towing to come get our car & told us it would be an hour and 15 min, which was ridiculous since the company is located less than 20 min away, but I just went with it. 90 min later no one had showed up so I called them back and they said they were backed up and it would be another 45 minutes before they could get to me. At that point I asked that the insurance co. send someone else. They did and Goode’s towing showed up in 15 min. If Samantha’s was too busy to get to me in a timely manner, they should have said so and passed on the job.

NEVER EVER EVER USE THIS COMPANY–
1) Customer service ZILCH
2) On Time compliance –TRIPLE ZILCH
3) Competency-​near Zilch
I Called Geico Ins at 4:30 pm on a Sunday in the Middle of July. Bad starter car wont start. Car Parked in front of my house. Geico said this tow company couldn’t be here in 60 minutes but could do 90. I agreed since I was home and my son came to drive me back from repair drop. So from the get go they were given an extra half hour. at 6:00pm no phone calls no text and no show. I called tow company directly at 6:15 got woman dispatcher on phone. She says hes dropping a vehicle right now in a town 20 minutes max away. And that he would call me as soon as he was on his way. 6:30 I called Geico back told them what was NOT Happening. Geica called tow company, got same story. No call no show by 7:15 so I call Geico again– Am told they said maximum another half hour pushing to 7:45pm No Show no call no text at 7:45 called Geico again Geico calls them they swear within 20 minutes. Finally get call from driver at 7:51 who tells me he was stuck in traffic. When I ask him where he is he is two miles from where they told me he was an hour and 45 minutes ago. When I ask how traffic is now he says fine. He is 15 minutes from my house. He finally arrives on my block at 8:05pm. My car is parallel parked at curb. He parks flatbed tow truck parallel in middle of street and asks «does it start»? I said No thats why you’re towing it. He says Oh’ I didn’t read my report notes on it yet”! 3 ½ hours and he doesn’t know why hes getting my car! SO he had to reposition the tow truck and I had to steer the car and my son and him had to push the car out of the parking space into the street so he could hook it up. We get to Auto Service location and again he needed help pushing the car (by me) while he steered and pushed from the door frame.

My insurance company (esurance) called them to tow my BMW X3 … they said they would be there in a hour, they got there in under 20 mins. The whole experience was 5 stars, the driver Larry even gave me a ride home after we dropped the car off at the repair shop!

I’ve called three times and they still are not here yet after telling me their ETA was 4:02pm, and it is currently 5:21pm. They tell me TOPS twenty minutes more everytime I call. BOGUS SERVICE.

First truck couldn’t tow my car. They said they would send a second in 30 minutes. 2 hours later it’s still not here. There also not answering the phone. So I’ve now spent a total of 5 hours waiting for them.

Don’t let these people tow your child’s big wheel much less your car.
We called our company «Esurance» and asked for a truck to come and tow our car (clutch went, it was in front of our house, no life or death situation). I was told they’d be there at 4:15. They weren’t. I called at 4:30 and was told the guy got caught up and would be there in 20 mins. At 5:30 (an hour later) he still wasn’t there. I called again and was told this guy had stopped and got dinner and would be there right after. At this point I realize he’s inept to do a single job and don’t expect him for at least an hour. An hour later I call our ins company to ask for a different company and homeboy strolls up like he was 15 mins early instead of almost 3 hrs later. Done? No, it gets better. I get a call this morning saying the car wasn’t delivered last night to the right address. So now we file a police report…
Don’t use these people ever, in any situation.

Three hours, the guy on the phone there is not very friendly either… When they say 10 or 15 min, that means they’re at least an hour or two away still…

My roadside assistance company told me I’d be waiting for Samantha’s Towing. Larry pulled up just a little but late, but was friendly and funny and hooked my car up to the truck bed quickly. I went with him in the truck and my family was going to meet us at our usual auto body shop. I said I usually take the back roads (shop is about 45 mins from where we were), but he suggested the highway. BUT he said I had to pay tolls. Strange, but okay whatever. I had to borrow cash from my family (clearly not prepared for my car to die).
And we were on our way. He was still very nice, friendly, & talkative. He made me feel okay after a kind of bad evening. We were buds. Honestly it shouldn’t have taken more than 30 mins to get to the shop from the highway. Despite my highway anxiety, his fast driving in traffic, & texting and calling people, everything seemed fine. Oh and I had to pee already for about 2 hours, so I was excited to get this over with. I was starting to feel badly I didn’t have any extra cash to tip the nice guy.
We exited onto another highway and there was traffic. Immediately he was like «Yup, it’s an accident.» Then started phoning in to his boss (maybe?):
Larry: «three car accident, do you want me to get one?»
Boss Man: «Aren’t you with someone and have a car on the bed?»
Larry: «Yeah, but I can get one more! Want me to?»
Boss Man: «…do whatever you want, man.»
Suddenly we’re pulled over to the side of 476 and he’s like «Sorry, hope you’re not mad.» And with that he hops out and goes over to the accident, which is a good ¼ mile back. There I am, waiting in his parked truck that’s still on – I can feel the overpass vibrating with every passing car – terrifying. I was ready to pee myself!!! Why wouldn’t he just take me to my destination!?! I was LIVID.
Twenty minutes later he’s back and grabs some papers and goes back over. Another 20 minutes and back again and we start driving… HE DIDNT EVEN GET THE OTHER CAR! I could’ve screamed. He says «Sorry about that, I hope you’re not mad… okay, you’re mad I can see it in your face.» Then we drove in silence the rest of the way… Except for him putting on sports radio and laughing along hysterically. This all put I to perspective how bizarre he must actually be… Not just nice and quirky!
Then he STILL MADE ME PAY THE TOLL! even though he greatly inconvenienced me! I gave him $ 7… It was $ 3 and change – he didn’t even hand me the change, but put it in his cup holder. Oh hell no. Not upset I didn’t have tip money now. As soon as we reached the destination he hopped out and I took all my change.
Dude took my car off and then handed my keys and said «here you go, good luck.»
Never, ever, ever again. If your insurance says Samantha’s is coming to you ask for another company.

I had to get my car towed recently because of a quirky little problem with the throttle. I called my insurance company’s roadside assistance and they put me in touch with Samantha’s Towing. It took a while for the truck to arrive but I was prepared for that. I was not prepared for the driver, Larry, to be able to look under the hood and fix what was wrong with the car with the pull of a spring!
He was able to drive it onto the tow truck and hook it up while I filled out my paperwork. Larry was fine with driving the car all the way from Plymouth Meeting to Ardmore, and was friendly and chatty the whole way. We talked about hot sauce and computers and just about whatever else came to mind. He made the experience not so painful and I actually didn’t mind having to have my car towed!
Not that I want to frequent this towing service, but for others out there, keep them in mind! Where there’s one great driver, there are bound to be more. Or just ask for Larry– he works 12−8pm.