Liberty Travel

I too wish I could give zero stars. This place should be called where to go to get ripped off. My boyfriend wanted to get us a trip for Christmas and after searching with him online I gave him some options and said go to the travel agent so he could surprise me at least a little. Well, all I have to say is the agent and supposed team leader Stephanie took him for every possible dollar they could get for as little vacation as they could sell him. On top of that they made every possible non cancelable, no option selection totally taking advantage of someone who wouldn’t know any better. The pre cruise hotel that was supposedly «nice» according to Stephanie was disgusting dump next to a strip club. After three attempts to get a room with a working lock the super scary looking maintenance man explained that they knew those rooms weren’t working. It was just a total sh*t hole with scary people every where. I got so upset I cried and called the travel agent to say get us the hell out of here and she starts sending us options for$ 100 more a night so I hung up on her, went online and for literally $ 20 more we got an amazing room half a mile from the ship at the Westin. Like why didn’t she get that for us at the start and why was she trying to make us totally over pay yet again for even worse options?
Agent also told us we bought the ultimate drink package and it was actually the lower one so we upgraded on board but that was like the nail in the coffin for this review. For what he paid for this trip we could have gone for twice the time at an all inclusive but I don’t have the heart to tell him how awful this travel agent screwed him because he works hard and spent a lot to do something nice for us. Our room on the ship was right above the casino so of course noise all night long. I went online and found the same room type for 40% less where we could have picked out the location instead of getting stuck with whatever came in the guarantee. Just awful how they took advantage of him. On top of it all Stephanie was rude and condescending to me when I called her out on her crap. She is just a sleeze and a scam artist only out for herself.

I guess I have no choice to give but to give Liberty Travel one star, but I would give them none. We planned a vacation, told it was a new hotel… it was «new» to the chain. Told we would have seats on plane… we all made our own arrangements on plane… we are not together. Told we may have room together. After my reqeuest to the hotel… 2 of us were in another hotel! No comp because we discovered the mistake ourselves… Are you kidding me?

Yup. In future I’ll book vacations myself.