Crowne Plaza Philadelphia – King Of Prussia

Found this hotel through my company’s online travel service. Seemed like a good place but then I saw the Unilocal reviews… after I was checked in! Oh well.
Luckily, I did not have the same experience as some of the other reviews. The hotel is a bit dated though. Rooms are decent. The corridor to the rooms on the 2^nd level reminds me of an old Vegas casino. Looks kinda dingy and dark with low ceilings. Staff was nice. The place is behind the backside of the large mall across the street. Plenty of parking for my rental car.

I am an IHG Spire member and have to say that the desk attendants at this hotel are some of the worst I have come across. I am usually very pleased by the level of professionalism of IHG staff but this was a different experience. Upon check in, I was not told anything about the amenities, pool, restaurants, ect. I did get my upgrade after checking that they had my club information. I asked the front desk staff if they knew a way to get into Philadelphia without driving and they just stared at me like I was speaking a foreign language before muttering that they could call me a cab. If you are on the 5^th floor, there is a nice concierge lounge. The rooms are nice and clean and appear to be recently upgraded.

I stayed here last week for 3 days while on a business trip. Stayed in a king sized room. The hotel is conveniently located right across the street from KoP Mall (which is huge) and is within easy access of major Philly highways. My experience was overall positive. I got a good night sleep and the bed was comfortable. The bathroom was sparkling spotless clean and brightly lit. The staff and housekeeping were pleasant and efficient.
Nice and clean hotel. Surrounding area is quiet and safe. Reasonable value.

Love this hotel! Good value, nice restaurant, friendly staff– I stay here every time I come to this area.

It was one of the worst experiences I’ve had. Rooms, coffeemaker, shower and counters were very dirty, and the sink drain was clogged. They messed up my reservation and tried to charge me three times for one night. In addition the 2^nd floor was noisy all night. Did not rest as I planned. Waste of my money and time. Terrible service, they do not resolve matters well. I will never return to this hotel again. It does not even deserve one star. There are far better hotels in this area.

Room was clean and comfortable. I was in town for a back surgery consult, so I picked this hotel because they had walk-​in showers, so that was helpful. Bed was comfortable and staff was friendly; even bringing us more pillows.
However, we stayed on the club level, which you get a free breakfast and an evening «reception» in their private «lounge». The only positive thing I can say about it is that there was free beer and wine in the evening. Food was cold and terrible and the breakfast was nothing more than bagels, cereal and some fruit. We didn’t check out the hotel bar/​lounge as it looked pretty pricey and there are many options in the area.

My family hosted its 62^nd Family Reunion banquet here in August 2015. The facilities were decent enough and there was plenty of parking. We were given a handicap access room on the first floor (not requested) that was a little dank and dreary. They had a weird drinking only, no eating policy in the hospitality suite but other than that, the room was suitable for receiving out of town guests and hosting a quick meeting.
As for the main banquet-​there was a loud, church revival/​concert going on in the next hall and it basically ruined our program. There was no sound buffer and if they aren’t going to invest in more than a thin breakdown partition between banquets, I think they should be careful of how they pair events to be side-​by-​side. Even when we respectfully requested that they turn the amps down, there was no noticeable difference.
Besides those issues, pricing is very reasonable, the staff was friendly and the proximity to KOP mall is basically unbeatable. But I wouldn’t recommend hosting anything there without knowing what type of event will be going on at the same time.

Very basic hotel. Good service. The rooms are clean. I stayed for one night … Just needed a place to rest my head and everything was perfect. Very quiet.
If you are in Philadelphia looking just for somewhere to clean to rest your head and that’s affordable… This is the right place.
During the evening their lounge serves dinner and has a full bar. I was there on a Friday and their martini’s were reduced which was nice =)
Also, since they don’t have a gym. They give you access to a nearby LA fitness for free starting at 8am. As long as you’re a active guest. :)

Not bad just the norm. Great service. No problems. Nice and clean. Besides a kid knocking down their parents door… other than that nice stay not sure if it was worth the price tag.

Clean and comfortable. What more could you want? My stay was short but nice. Convenient parking and lots of it. Hotel is nicely decorated. Across the street from the King of Prussia Mall so, lots of places to eat and shop.
I had one meal in the hotel’s restaurant and it was just so-​so. No need to try it again. I had the tacos. I’m from the southwest so east coast tacos just didn’t measure up. Service was good though.
Others reported bed bugs. I checked the mattress and not a one is sight. Whew!

BEWARE HORRIBLE CUSTOMER SERVICE! We tried to cancel a reservation here due to the Amtrak derailment and ensuing cancellation of train service from NYC to Philadelphia. They gave us the runaround from department to department insisting the reservation was made on line and non refundable, when in reality it was made via telephone with customer service agent who never stated this policy. In any event, I think a train derailment is an extenuating circumstance that would prompt any service oriented establishment to cater to the needs of the customer. Now I’ll have to take it up with my credit card company. These people are the worst I’ve ever dealt with.

I recently stayed at Crowne Plaza on a business trip to the Valley Forge area. It was my first encounter at an IHG property so I did not know what to expect. While the external structure seemed to be look older, the lobby, guest rooms and bathrooms have been renovated and refitted to make it functional for travelers and trendy. My overall experience was great, the lobby, hallways and room were immaculately clean and updated; comfortable plush bedding was an added bonus. Room service was the best I’ve had while traveling, having lots of options to choose from, all items listed were reasonable priced.
Added perks were close proximity to lots of shopping and restaurants, well lit parking lot and complimentary access to LA Fitness.
The front desk staff, room attendants and room service personnel were always smiling, professional and very knowledgeable about IHG brands and rewards. They all had a great attitude and exceeded any expectation I had. Overall a great value for the price point and I will definitely be back.

Rooms are small. Staff is incompetent. I left an item there. When I called about it the staff member blew me off and said nope we don’t have it. (I was in the area that day. I could have easily picked it up) emailed a few days later and it magically appeared. Had to pay $ 22 for them to ship it to my house!!! Thanks a bunch lazy staff member!!!

The hotel is nice and I guess hosts many events as the have conference rooms. Which brings a small problem for customers: the hotel bar is way to small. The counter and the number of tables. That is a major problem in the evening when you may want to have a drink before going to bed: can’t access the bar nor the bar counter…
Having said that the room are nice and clean. Just the configuration of the building may make you walk a mile before you reach you room in a long hall.
The location is great as it is near many restaurants and near a major shopping mall which on another hand could be a nightmare with traffic.
Great fitness room but in an adjacent hotel, was there in January and you have to go out to the next building: Cooolddd! Wish also they would be open longer at night!
Could be a 4 stars but for all the above only 3

Came here for a conference. The room was clean and the bathroom was nice. I originally booked a king bed on orbitz and gotten two full size instead but I was too tired too change at that time. The down stairs hall was large and beautiful and the dinning area too. Gotten the chicken sandwitch which was cooked perfectly and the fries too. but the lobster salad was soso (the lobster was frozen and defrosted from the deep freeze) the wings were a little cold but the flavor was good. It’s really close to the mall maybe even walking distance. This is a great place to stay for a seminar or conference but not so mux for a vacation. It was kind of noisey in the am with the door opening and closing and last night with people walking and talking from the hallway. The rooms are clean no bugs were seen and the view wasn’t too bad… The staff however could be a little friendlier, they weren’t unpleasent or rude they just didn’t smile. The only disappointment I had was the pool was closed by 9 so the front desk stated. I would of like to enjoy a nice soak in the jacuzzi before bed

DO NOT STAY AT THIS HOTEL! They have no safes an the maids that work there WILL steal from you!!! Not only that they had horrible customer service. An did nothing to compensate for stolen items!

I can’t believe I’m saying this but I want to get straight to the point! And hopefully this can help someone. Just a few days ago my husband and I stayed at the crown plaza (King of Prussia) and everything was going well, the staff was friendly the food was very good my room was very nice and clean up until about 2 or 3 AM I woke up and my body itched like crazy I had red patches all over my arms I woke my husband up to show him the red patches on my arms he got so scared and couldn’t understand where it was coming from. So anyway we started looking around the bed To see what this could be suddenly we saw bedbugs behind the pillowcases and it was so many of them! and OHH MY GOD did I freak out!!! I called the front desk yelling and screaming because I was so freaked out telling them theres bedbugs in our bed
And of course they apologized and sent us to another room. I mean We really had no choice We wasn’t familiar with the area and
I has no choice but to stay in another room:/ and it was 3 o’clock in the morning so there was really no where for us to go… Anyway what I’m trying to get into Is to please be very careful so you don’t bring this into your homes. this is really disgusting! and no one has called me to apologize yet I left my number with the front desk receptionist and explained everything to her and she haven’t had anyone call me yet! It’s disgusting and I will never stay at any crown Plaza ever again

I will break it down basically bc that is what is easiest for me and most likely easiest for you.
Rooms–
The rooms are nice, the beds are comfortable. They give you 5 pillows on one bed! The view is not the nicest but better than some. The rooms have nice T.V.‘s and are simple and comfortable.
Bathrooms–
The bathrooms are nice and well stocked with anything you might need. They give you plenty of towels which are fluffy and soft. The only awkward thing is the shower has a rounded glass section instead of a curtain and the glass thing doesn’t exactly cover the entire spread of the water from the shower and some goes out onto the floor making it wet. However, not a deal breaker.
Food–
The food is better than average hotel food. They actually have tons of vegetarian options which was nice.
Staff–
This is the section that makes me give this place 3 stars instead of four. EVERYTIME I interacted with an employee here they all seemed like they hated their job and hated you. I had SEVERAL questions to ask regarding shuttle bus to the airport (not available) Laundry service (not available and the nearest one is a mile walk away) and some various other questions regarding options and location and they always answered so rude like they do not want to help you at all.
I MIGHT come back given the free ride that I had this time for business, but otherwise, I don’t feel like it is more than a single step above the rest.

Crowne Plaza Valley Forge, getting the job done and doing what it does.
It’s also pretty cool that the hotel has partnership with the four-​story Bally’s (LA Fitness) across the parking lot. What other hotel is going to have a better workout facility?! Not many! I was going to call it complimentary, but no. it is in your bill unseen somewhere.
One weird thing was the shower doors. They are this sliding like thing with no lock/​latch to secure the door. It wasn’t a problem for me, just awkward and of an interest to you.
Also note worth is that the enormous King Prussia Mall is directly across the street making for plenty of eating and drinking options to go along with unlimited shopping.

This review is solely for the ballrooms.
Came here as part of a volunteer recognition breakfast and the hotel was great for that purpose. The food was decent, the bathroom was very clean and the lobby was the right amount of fancy.
They had both hot food selections and cold fruits, and cereals, fruit juices and coffee and assorted pastries. Everything that I tried was good.
The waitstaff in the ballroom were a little overeager (but polite) to take plates away as they tried to take the plates of myself and several of my other tablemates while there was still a good amount of food left on them. The temperature in the room was very cold and I was lucky to have a sweater with me.
The one downside with this location is the parking lot. It shares space with a Fairfield (or Fairfax) Inn and a Bally’ Health club. I was here at 9:45 a.m. and the front lot was full and I had to go to the additional parking lot behind the hotel which was getting pretty filled up. I was pretty happy that there was a clear entrance to the hotel from the back because otherwise it would be a long trip around to the front.