Avis Rent A Car

Be VERY careful when renting here. Traded in an Avis rental I had picked up at the airport because of the EXTEME smoke smell. Having been so focused on getting rid of the car that I didn’t fill up the gas prior to dropping it off. Customer service rep said «don’t worry about it as you were inconvenienced.» When the penalty refueling charge appeared on my bill and I asked to have it removed, I was told it had been my responsibility to get the fuel fee waiver in writing as there were no notes in the record and I was responsible for the charge! Interesting that the customer is penalized for the reps lack of documentation. Not the best approach for customer satisfaction.

I had a really weird experience at this Avis — I would not recommend them overall. Avis and Budget are both run out of this same location, so I would beware because I’m guessing you might have a similar experience at Budget.
[The Bad]
* The location and exterior of the place is kind of odd — it reminded me vaguely of a trailer park, with the office building being one of those temporary building units.
* One staff member was working at the location; when he is out to lunch… you’re left standing outside in the summer heat, wondering when he’ll be back.
* When I went to drop off the car, I went to use the restroom and there was no toilet paper or paper towels. I told the employee on staff, and he kind of shrugged and didn’t offer any alternative options. The reaction was, «Oh, yeah, I guess we’re out.» Doesn’t seem to be a good way to run a business.
[The Good]
The redeeming factor was that — since you aren’t near any train station and taxis are hard to come by — the employee drove me to one of the train station without expecting anything.
There are a few other options in the area, and given the overall experience that I had, I would choose another option next time I’m back in town.