Thrifty Car Rental

TERRIBLE customer service! I was there to pick up my friend and his credit card was denied… They said he could only swipe his card once per 24 hours and the promised me I could just have my card «on file» and I wouldn’t be charged any thing. When it was time to check out they refused to let him use his card because my card was the one in file. I asked to speak to the manager and the employee there told him a very bullshit one sideded story and refused to let me speak to the manager.
Very unprofessional and very rude!
Do not give them your business!

Made reservation online. When I arrived, the document they asked me to sign has about 15 places to put initials, and the total bill is more than double my reservation amount. I objected, and the cashier sd. those are just the maximum charges if you don’t return the car completely full. When I returned the car, the bill comes out almost 20% over my reserved amount. Turns out they have so many hidden charges in there, that when they remove the gas amount, still you get ripped off. I objected again, and the cashier sd. I would have to call the manager during the week.
So on monday I called the manager, and she sd. that even though their own website gives a reservation and total bill, they automatically add roadside assistance unless you refuse. I told her I refused everything. Well apparently in the 15 different places I initialed, I did not refuse everything. Furthermore, when I asked for the copy that I initialed, they refused to give me a copy. She sd. she would email it but never did.
If you try to call customer service you can be on hold almost indefinitely, we could never get thru so far.
We can no longer rent from Thrifty/​Dollar at this location or any other until the company shows that they have corrected this dishonest practice.