Brought in a custom desktop PC to replace damaged power supply and verify that there was no damage to other components. Verified during free diagnostic, no damage to other components. When they replaced the power supply, the 2TB hard drive failed. Hard drives can fail on their own, but the balance of probability when a technician is working inside the case speaks to human error. Their solution to the problem was to install and image a 1TB and call it good. They refused to take ownership for the failure and insisted that the refurbished replacement drive they installed was all they would do without additional payment. To make matters worse, the drive they installed gave a «Windows detected a hard disk problem» fault within an hour of bringing it home. So they replaced the part they likely damaged with a faulty part. This company is demonstrably incompetent, negligent, and averse to responsibility and I cannot caution a would-be customer enough. Do not solicit their service.
Mark J.
Classificação do local: 5 Killeen, TX
I have used this Computer repair shop twice with great results both times. Roman is an attentive owner and is good with communication. I had to have a HD replaced and new one installed. They installed all new applications and some free Spyware/Anti-virus software at no cost. Recently, I had to have a DVD-RW drive replaced and he had the diagnostic and replacement done within a day. I have used both Killeen locations. Highly recommended.