Lowe’s Home Improvement

so we waited for someone to help us in the lighting dept and NO ONE CAME! and the cashier never ask if my husband was Military too take advantage of discount! cheaper than Home Depot but not worth it! that saying… you get what you pay for!

I was sexually harassed by the same employee… TWICE! I complained to corporate the fist time and they forwarded it to the store and the store manager told me it would never happen again. Apparently how they handled it did not prevent that same employee, Charles, from the garden department from harassing me again months later. That employee made me feel humiliated, disgusting, and preyed upon yet somehow he still has a job after doing it not once but two times to me. I don’t feel safe being in that store alone anymore.

I’ve had mixed results getting help at specialty desks, like mill works (someone eventually came) and kitchen (I stood around for about 20 minutes listening to the one employee taking a personal, non emergent, very loud — hence knowing it was personal and non emergent — call, rather than helping me). I eventually got the doors, but they lost out in a kitchen counter purchase and install, because she was too busy for me.
However, once you can get attended to, the people who actually do the work are amazing. Over the course of last year, we contracted Lowes to handle a few projects. Let me just say that while I usually prefer small, local vendors — after getting shafted, twice, by licensed, bonded, word of mouth referred mom and pop vendors in the Killeen area, I’d had quite enough. I went with Lowes, because I could rattle up the corporate chain if they botched the job.
We had them put gutters in the back, replace the length of the rear most part of our back fence, replace the back storm and screen doors and replace the master bedroom door. They also helped us find a vendor who, VERY AFFORDABLY ripped out the abortion of a back deck another vendor put in, when the house went on the market.
My house was not an expensive house. It was an under 100k starter home, but we wanted it to look nice, so it was important the jobs were done right — especially, because we were planning on putting it on the market. This inexpensive home, as we did repairs and as Lowes came in to do jobs I didn’t trust us to do ourselves, it was apparent that the house was put together with bubble gum, tissue paper and copious amounts of prayers. It was 20 years old. Houses settle, but between houses settling and the really questionable materials originally used, nothing was plumb. There was no small wonder that the master bedroom door no longer latched properly or the back door leaked air like a sieve. So, when they came in to do a lot of these jobs, it wasn’t just throwing the new doors in and leaving, things had to be shimmed and leveled and all sorts of nonsense.
They did a fantastic job. Everyone but the gutter vendor was on time or early and the gutter vendor showed up and did the job, and a good one, still within the window I was originally quoted.
We were very, VERY happy with all the work they did and they would have easily earned 5 stars if it was just easier to get a hold of service folks at the specialty desks. Daniel, the main install sales guy I dealt with, is amazing — truly, an asset to the company.

This store is a joke. The employees are clueless about the location of items. I went Saturday to buy gutters and was told they were in the seasonal dept. I told the employee no that is not correct and he had to ask someone else to find out where they were. After I got to the correct area, I was told some of the stuff I needed was out of stock. Well I looked around the area and found unopened boxes of what I needed. The employee helping me just stood there with a dumb look on his face. I think I will have to find a different place to buy anything else I need.

Went to the Lowe’s in Killeen, TX today to get a few things. Being a single dad to a very active two year old I figured I would save myself a bit of headache and have the lumber cut at the store. When I asked about it I was told by employee, Matt, that because it wasn’t a large enough order it could not be done. No where in any of your description of in store services does it state anything about a size requirement. In fact what it does say, and this is taken directly from your website: «We Cut It
We make your projects easy. We can cut lumber, mini blinds, pipe, rope, chain and more.
Lowe’s also offers FREE pipe threading and cutting for any size galvanized or black iron pipe. The process involves a machine-​based cutting operation with a metal wheel that creates threads in the ends of pipes. This service is specifically designed to both thread and cut pipes. No blade is involved in the process.»
No where in that blurb, once again taken directly from your website, does it state anything about size of the order or size of the lumber to be cut. So now, instead of going directly into my project when my son is napping and being finished with it, I am going to have to dig out the tools and do all the cutting and prep and then whenever I am able to get a free moment do the project. You didn’t make anything easier. If you guys are going to put stipulations, such as size of the order, on the services you should probably put that in the description of the service. I’m sure there is some legal aspect here. I don’t really expect anything to be done as all that matters is the bottom line.

Never had a problem with Lowe’s till I had them installed tile in my house. I’ve been a costumer for about 7 yrs. I decided to put tile in my house so I went to Lowe’s to see what can be done. I set up a appointment to get measurements so that I can get a estimate, that went well. After that it has been a frustrating processes. It’s going on more than a month since I started the process and still no floor. I keep given the round around when I wanted information about my floor. I’m always told that somebody will call me, wrong! I have to call them after hours of waiting. Then when I do call they have no clue what I’m talking about. After this project I’m going to Home Depot for my home improvement needs.

This is my 3^rd day in a row visiting Lowes trying to decide on a new washer and dryer. The first time I was just looking to see the selection of products and which ones were on sale. The second time I was ready to purchase but did not measure the space in my laundry areas. Today, I was ready and Mr. Linton Mars assisted me. He was very knowledgeable concerning all washer and dryers from function, to manufacture, to maintenance, and more. He even measured the length and widths to be sure it fit for proper clearance I was looking for. He had order the specific set I wanted but was able to get me a delivery date within the week of receipt. He really enjoy what he does and give me his card and expressed his willingness to help with anything I needed while shopping at Lowes. I was very appreciative of his kindness and all of the information about each brand of washer and dryers that I had questions about. Wha. A great experience at Lowes!!! Plus discounts are not exclusive so if you are in the military or any other discounts or coupons they are valid too as an additional discount. Some places you can’t combine savings. Another things is they match prices. Find the item somewhere else and 10% additional discount with price match. The store itself is large well organized and it appeared not just Linton but other employees were just as helpful.

Um. Well the set up of the store is quite different. I’m not used to being welcomed by bright lights & chandeliers the first second I walk in the door. I came here just to browse the home appliance center. Everything is pretty different considering how simple things used to be. Now there are fridges that play music for you. The store is very big. Then again most hardware stores are pretty spacious. You have your backyard, lumber, appliances, garden section, etc. It’s place with a lot to look at. I’d say it’s more of a you either need a renovation, something’s broken in the house, need to build your daughter a dollhouse, your dog a doghouse, or your garden needs some color type of situation. No problems with parking & it’s clean. Most of the workers are nice.

Wow! This store used to be full of friendly and helpful people. 6 associate walked past me in the matter of 2 minutes. not a single one made eye contact or asked if I needed help.

Lowes has the most items. Very true.
This is the third time we ordered a large appliance. The first time they came late, so I called. The people who delivered the item and set it up were fantastic.
This time we asked the lady who sold us the dishwasher what time will they arrive. She told us between 8 – 12. It was almost 12 and I had that «feeling». When I called the lady told me between 1−6pm. I told her this was not correct that we were told something different at the store. She was very unhelpful so I asked to speak with the manager. I spoke with Carl. I could hardly hear him as I heard a few conversations and kept asking him if he was speaking to me. I told him we have been waiting all day, were told this would be a morning delivery & wanted to know what happened. He then told me «being real», that one truck broke down & an employee hurt their foot. Again I’m not sure what this has to do with my delivery. He said he could re schedule. Sucks since I have a master plumber coming on Monday to install it. I wanted to know why no one informed us that our time has changed without bothering to inform the customer.
I asked Carl if we could be first since we have something to do and have been waiting. We received a call at two and were the first delivery. I’m wondering what the 1 – 6 really means.
Communication is awesome when done effectively with two adults. I have asked to talk to his manager Gil. It really seems that the customer is second best here. It is very sad to treat customer’s like this. Not sure we will ever buy another large item from them again. I’m still waiting to hear from Gil.
Pamela ~ unhappy customer

Your standard Lowes. Has everything you’d expect and then some. Associates are always friendly as well.
don’t forget the military discount.

Lowes is the spot for Killeen. The bad part is its really crowed. So not to much help. Has a great selection. So nothing bad to say.

For some reason, I always come to Lowe’s first before Home Depot. And if Lowe’s doesn’t have what I want, then I go to Home Depot. But, I find a majority of what I want at Lowe’s so the latter is a rare occurrence. Anyway, great selection of home improvement hardware, tools, and appliances. You know. typical man stuff (queue Tim ‘the Tool Man’ grunt).
/​/​Garden Center: If you have a green thumb, they have lots of plants, trees, and shrubs available for your garden or landscape. The best part: you can bring in your dead plants and get a full refund (keep the receipt and container) for up to a year.
/​/​Military discount: Show your ID and get 10% off
Oh, forgot to mention the yummy hot dog cart by the front door. But, I think the delicious aroma will be obvious and hard to miss.

Went in and helpful people assisted in finding what we needed and we were out the door in no time. Quick and Easy!

Never had a problem with Lowes, and Iv’e been here lately more than I thought I ever would.10% Military discount is great.

10% Military Discount to active-​duty and family members. Good service for the most part, although I don’t find the returns counter to be joyful. I do like Lowe’s and this location offers pretty much anything you could want.

More like the Home Depot for housewives! XD
They never had the thing/​s I needed when I went there (5 – 6 times) so I stopped.

Kenny in Commercial Sales single-​handily unloaded my returned 16 bags of 80lb concrete. AWESOME!

I have this love hate thing going with Lowe’s –
It’s like this great big monster hardware store of old. So many goodies for working around the house and yard.
Shredders — chain saws — power tools of every sort — As Tim The Tool guy says on the show — «GUY TOYS»
With all they carry and all you can order — I have been disappointed on more than one occassion when forced to order stuff that isn’t in stock.
Deliveries have been late, delayed, promised and not followed up on on more than one visit.
Sometimes Home Depot gets my business, sometime Ace Hardware — sometimes Lowes — whenever one of them provides real honest to goodness value plus customer service — it becomes my dream shop of choice — until then — back and forth between the three of them.