Longhorn Properties

The property manager (Darlene) is rude and inconsiderate. I knew a friend who used to work here who stated Darlene was so mean and rude to her staff on numerous occasions. She would scream and yell at them for not meeting a deadline when she was the cause of a change. It broke my heart to hear that my friend had to go through that.
However, my friend did mention that Mr. Lennox was a very professional man which is the only reason why she stayed as long as she did. He knew the business and had great customer service. He took care of renters as well as owners in providing them with any and everything they need. She said that he was a good man.
Since I was moving to this area due to my husband being station at Fort Hood I decided to check it out for myself. The leasing agent at the time was extremely professional and the administrative professional was great also. Everyone greeted me with smiles and friendly welcomes. I viewed a few properties but did not see anything that caught my eye so I went on to rent from a different property management company. I went on to find out that during my visit Darlene was not there. I wish she would improve her people skills so that her husband doesn’t lose his business because of her rude behavior.

I read another user’s review of Longhorn Properties, and I wanted to provide my own experience as a consideration for others who have Unilocaled the business.
Disclaimer: I am not aiming to discount the user’s experience at all; everyone has different experiences. Just want to put another one out there for consideration.
Longhorn Properties has managed my single-​family home in the area for almost 10 years. During that time, I spoke to various team members as well as Darlene and was met with courteous and professional communication. That is important to me since I have lived from one coast to the next and never back in the state since departing and having the team manage my property.
Though I’ve had to follow up with emails I’ve sent to get a response sooner than a couple of days, I am ok with that since my expectations are usually met. I am kept aware of major concerns with my property as they arise (one or two a little later, but it was managed successfully) and consulted with repairs or requirements if they will exceed a certain amount. Any repairs, minor or major, I’ve felt confident in Darlene’s decisions and strategies, which has alleviated unnecessary stress or micro-​management on me (who wants to micromanage?). When a tenant didn’t pay the last two months’ rent and took off with my washer and dryer after receiving the eviction notice (good olé’ SSG from the Army — I’m prior Army and know it’s worst to steal off a fellow Soldier), Darlene did all she could in her power to ensure charges were made, scores were affected, and the home was restored to its original state, ready for the next tenant as soon as possible.
When I attempted to sell my property a few years ago, Darlene was responsive and cooperate, coordinating any needs with the broker, her husband Lennox. Though it did not sell, it quickly rented when I put it back on the rental market five months later in the winter. The Longhorn Properties team has been consistent in effectively ensuring that my property is occupied and maintained.
Thank you, Longhorn Properties.

Longhorn Properties
It is unfortunate that I have to write such a poor review for this company. I really wanted to like them. I am a property owner and I am very unhappy with the way Longhorn handled my property. They managed my property for 4 months and during that time it took them 1 month to figure out how to have the utilities turned on. Darlene, who is one of the owners, is one of the most unprofessional business persons I have ever met. She could not meet her self imposed deadline two weeks in a row. She would tell me she would contact me a certain day «No later than» and would miss her own deadline. I have no confidence in this company. I am not sure if she knows what «no later than» means. My house has never gone this long without being rented in the 6 years it has been a rental property. If you want poor management of your property this is the company to go with. If you want a professional management that can meet self imposed deadlines look some where else