Hilton Garden Inn

I had a horrible experience here. There was a large group from a local bank having a conference here, and they were extremely obnoxious and rude, yelling and drunkenly running up and down the hallways, while blasting the music into the early hours (past 2 AM). They even told the front desk clerk to «f*** off!» When he called his manager, Cheryl Jones, she replied that, since they were a large group and I was only one guest, she couldn’t do anything about it. When I called Hilton, they referred me back to the hotel, and Ms. Jones acted like there was nothing wrong and refused to compensate me for the inconvenience. I avoid the HGI Killeen and Hilton hotels. I can’t believe this approach to customer service!

I had a wonderful experience here. I came in late at night (1030pm) and was greeted by a warm and caring woman. The room was clean and better than I thought it would be, the shower had small plaques that instructed you in how it operated (I was a little confused at first). The bed was nice, the duvet was clean and looked to be a not-​so-​cheap bed set. Wonderful hotel for a business trip, as well as just a visit.

The hotel is the same as any other HGI, but the breakfast crew might be the slowest in the planet. How long does it take to make an omelet? If you stay here, hope you have time to wait if you want breakfast.

Just stayed here overnight, hotel was clean, comfortable and staff was courteous and professional. Was a little noisy on my floor from other guest, but not enough to keep me up. Will stay here again and recommend it.

This was a wonderful place to stay during a sad time in my life. I was in town to bury my Mother and needed a place close to the cemetery and the airport. The cemetery was 12 minutes away and the airport half that.
The rooms were clean and comfortable. As were the bed and pillows. The breakfast each morning was fresh and you can choose from a buffet or order a waffle, pancakes and omelets. Restaurants are within walking distance form lunch or dinner.
We had to locate a restaurant that would take 30 people for lunch after the service and Kenny make the perfect recommendation. Chris in engineering was there to help me with my key swiping skills and to teach me how to adjust the temp in the room, Justin, Kayla and Heather were at the front desk to help with any thing we needed. Kayla and Chris also had the time to talk to my Dad late at night and early in the morning when he couldn’t sleep.

It was really easy booking this room and check in was effortless. Customer service was great. The room was clean and comfortable. I trust the Hilton name. I have stayed at this location before and service and selection is consistent.

Pool closed all week because they needed to drain it. I’ve had several pools and know that draining is when you’ve neglected it for months and it is not a green to clear color. This must have been pure lazyness because it was only murky. Well I happen to have my family with me and we only swam the last night I was there for 10 minutes.
Their kitchen and wait staff was awesome.
They clean very early like 8 on the dot!

After I accidentally tried to check in at the Hampton Inn I was redirected to the correct hotel next door which was the Hilton Garden Inn.
I cannot think of any major discrepancies during my 1 week stay.
The staff did forget to program a wake up call fortunately I set the alarm on my phone and that worked out well. In my opinion this was one of the better hotels that I have stayed at in a long time.
The room was very spacious and that worked out perfect because I decided to throw a party in it. It was freaking awesome because we had kegs of beer, monkeys, pizza, doughnuts, an elephant & zebra, two mimes, a cake made by Cake Boss, one of the many generals from Ft Hood and the Baylor University Marching Band. Did you just say «what about the clowns?» homie don’t play that way. Clowns will ruin your party just as fast as a Tsunami will ruin your day off to go fishing.
Clowns are as useless as a vegetarian Buffett line.
I would highly recommend this hotel to anyone traveling to the Fort Hood/​Killeen area.

Pretty good hotel. Staff is friendly. PCSing to Fort Hood and didn’t want to stay in the ghetto temp lodging on post. Rooms are good size and clean. Pool was nice after being out in the heat all day. It’s close to several restaurants. Easy to navigate too. Would stay here again if needed.

Very nice, relatively new hotel. The beds are COMFY and the breakfast buffet/​service is very nice. We did have a problem with finding a silverfish bug crawling in the bed which my guy dealt with (then we jumped in the other bed in the room).
I told the front desk clerk (who was indifferent) then asked for the manager who refunded our charges for the room. We also had to listen to the excuse about the weather causing the bugs to come out, but there was no hassle on the refund. If it wasn’t for the bug, I’d say this was a 5 star stay. If I was the squeamish type, it would have been worse, but luckily we had the other bug-​free bed.

Somehow the wife and I while away from the ranch always end up at a Hilton. This Hilton is dead center in the main area of Killeen with all the major players in shopping and dining. We stayed one night prepping for the wife’s first power lifting meet the next morning.
The space is clean and inviting; staff friendly and accommodating. Our room was clean and spacious with a suite style layout. The main entry with a desk, couch, armchair, and HDTV. That TV failed to work properly either having no sound on all channels or not being able to display a proper picture.
A coffee station with mini fridge and bathroom divided the room leading into a nice king bed with adjustable settings, another TV that worked as it should. Moving outside the pool and hot tub were clean with a nice patio. Noise even with adjacent restaurants was minimal. The parking area was well lit and safe away from the frontage road.
Overall we had a great visit. Some stars off for the dud TV and a noisy blower that was drying the carpet in the elevator for two hours that evening. I would not hesitate to visit again and I will, for the wife’s next adventure in lifting heavy shit for gold medals.

A relatively new Hilton Garden Inn Hotel. The hotel is located in a safe, quiet area, close to everything in Killeen. It is extremely clean with large and comfortable rooms. The staff is very friendly and will bend over backwards to assist with whatever you need. Their breakfast buffet is delicious. Highly recommend this hotel.