Campbell Appliance Heating And Air Inc

I have never seen an appliance company as dishonest as Campbell Appliance.
In Sept. 2015, I called Campbell to fix the ice maker of the fridge in my rental home. The technician went there and told me that the water valve needed to be replaced in order for the ice maker to work. I paid $ 173 for the water valve to be replace.
Three weeks after the water valve was replaced, I contacted the tenant and asked if the ice maker was working. The tenant told me that it still did not work. I called Campbell, and Campbell sent the technician back.
A few days later, I contacted the tenant again, and the tenant said that the ice maker still didn’t work, so I called Campbell again. The representative told me that the ice maker needed to be replaced and I would have to pay $ 260 to have it replaced. I asked if they would deduct the $ 173 from it because what they did the first time didn’t work. The representative said she didn’t think so, but she would ask the technician and call me back.
Campbell never called me back. I decided that I should try to get my money back and find someone more honest. So I called Campbell and asked for a refund. The representative told me that I could not get a refund because the part had been ordered and the work had been performed. I told her that the work performed didn’t work because the ice maker was still not working. She kept repeating that the part had been ordered and the work had been performed.
I called the credit card company and disputed the charge. In Campbell’s rebuttal, they said: I called them, and they went to the house and found that the water inlet needed to be replaced. They formed the work correctly. I later called them and told them that the ice maker didn’t work. They had to charge me again because the ice maker was a separate issue.
Campbell never admitted that when I called them the first time, it was about the ice maker.
In order for me to get my money back, however, the credit card company required a second opinion from a professional. I told them that would put me on unfair ground because I would have to pay someone else to look at it in order for me to get my money back. The credit card company wouldn’t listen to me because it’s a Visa policy.
So, here I am, after almost half a year and after losing $ 173, the ice maker still didn’t work.

Dealing with this company has been a nightmare. I called them to work on my upright freezer five months ago. After 7 visits from a technician and $ 500 of repairs, they told me my unit was unable to be fixed. They told me they would replace my freezer with a comparable unit, but that was in November, and when I can get hold of them (!), they claim to be waiting on a part to come in. The people who work for this company are either criminals or completely incompetent; either way, save your time and money and go somewhere else.

In 2011 Campbell Appliance installed a 5 ton «air handler» which you and I would call either an air-​conditioner or a heat pump.
During a later service call CWS Services came by and did a pre-​summer service on our A/​C unit and noted that the condenser unit that was installed outside was not the proper mate to the unit installed in our attic. We were told that the outside unit was inadequate and would soon fail. That unit failed this past Sunday, about three years into its life. I call that pretty sad.
My wife says that when Campbell installed the A/​C unit that they had to order the necessary parts and that it only took a day or so the arrive. I was deployed in Iraq at the time the install took place although even if I were here I’m not sure that I could tell whether the inside and outside components were properly matched. The A/​C unit would have had a 10 year warranty had it been properly registered but no one mentioned this to my wife (that’s always my job but I was deployed at the time) so we only ended up with a 5 year warranty. CWS Services did mention the registration requirement after they completed the install today although I would have done that anyway. We now have a 10 year warranty on our new system.
Additionally CWS Services noticed that my outside unite was actually a 4.5 ton unit while my inside components were rated at a full 5 tons. I was also told that a «line dryer» was not not installed on our unit and that it should have been. I am not A/​C savvy, I tend to trust the service technicians to do the right thing and I do not feel that I received the best service from Campbell Appliance.
I now use CWS Services for ALL of my A/​C needs.