Reed Lawn & Leisure

I stopped in to take a look at their Simplicity riding mowers. I asked if I could pay now and take delivery in Spring. Sadly this was not possible because the store was closing in April. Even though, their mechanic took the time to show me their Simplicity line up. He was very helpful. I would have made a purchase if had somewhere to store a tractor.

They had our snowblower for over 6 weeks. He didn’t communicate or give status updates after broken promises on delivery date. We had to keep calling to make sure they could fix it. Finally got it back but after so much time and effort and half of winter behind us. We gave it to him in November and got it back way after the snow started end of December. Never again!

I dropped my snowblower off on Jan 3, they said it would be done Jan 6. They didn’t call me Jan 6. I called Jan 8 and they said there are 4 ahead of me and it should be done Friday Jan 9. I called Jan 10 and they told me it should be done Jan 13. This is crazy, the man on the phone said he is the only employee there and he is being bothered by answering the phones. DON“T GO HERE!

Great service knowledgeable staff
Brought part in made sure that it was defective
Sold replacement and gave me tips on the installation of the part
The price of the part was very reasonable
Overall will always come here for my lawn tractor part and service
Honest people
Ps great selection of used equipment at awesome prices

There’s a well founded belief that if you find a good and honest mechanic, you should treasure it. Usually that applies to autos, but in this case it applies to the old fashioned service at this Lawn Equipment dealer. I have had work done on my aged Honda mower here over many years, things like drive tire replacement, a tune up, and then a full revival of a dead engine late last year. Each time the work was done right, the price was fair, and the service was fast, especially last year when they fixed it in 2 days at the end of mowing season when I needed it badly. The true «miracle» though, was this past week. I took my 1 year old Toro Snow blower to them after the dealer who sold it tried to persuade me that the engine needed a carb rebuild, a new plug, etc. to the tune of $ 160, and was NOT considered a warranty item! (Note: I only bought the machine at the other dealer as this dealer had sold out the model for the 2011 season). Reed’s quick assessment was that a carb gasket was leaking. Research found that you must replace the entire carburettor to fix this! I resigned myself to having this done, at least by honest people. Imagine my surprise when a week later they called to say it was fixed, and that there was NO CHARGE — it would be covered by the warranty. They asked for no proof of purchase, etc. They just knew it was less than 2 years old, the length of the Mfg. warranty. This astounded me, as I did not pressure them to consider it a warrant item, etc. This goes beyond what I expected. This kind of service is dying out, I’m afraid, but I’m glad it exists here and I highly recommend them.

My lawnmower would start and then stop after a while.
I went to a lawnmower repair place in Palatine, run by an old lady. I expected the best from a family run business, but she said the carburettor needed cleaning (without looking at it) quoted me $ 100 to clean the carburettor on my Toro 6.5 hp.
I went to my neighbor, also an old lady, who gave me the number to Reed Lawn & Leisure. They were backed up a week for repairs. The man listened to the problem and asked me to remove the brass bowl nut at the bottom underneath the carburettor. He said it has fine holes that are frequently clogged. I did just that — there was water draining out when I opened the bowl nut. Now it runs fine. Honest folks.
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UPDATE: I lowered my rating to 3 stars after actually visiting the place and buying from there. Earl one of the mechanics there is the gem. The boss/​owner is rather rude. The parts are over-​priced. Earl will give you good advice for free.