Keystone Lodge and Spa

The keystone adventure center was great!!! If you like eating a bag of dicks… the management is so backwards all the skates were dull and the manager kelly was poop. The ice was great and the bartender was very polite and funny. My kids had a great time eating the 7 week old hot dogs from the ancient hot dog eating apperatice. Screw this place!!!
Roger Anderson

I had a terrible experience here. Useless staff and overpriced. I didn’t like the location. The lake is empty with the only good thing being a pizza place.

I got an 80 minute massage while the kids were in ski lessons. I don’t have complaints about the staff (very friendly and accommodating) and the treatment rooms. Complimentary valet for spa guests was also very nice. My complaints are about the hot tub/​sauna and locker room. The hot tub/​sauna is a shared facility with guests of the lodge. There is an indoor/​outdoor pool in the same area that leads to the regular lodge pool. What this means is that kids were running around and jumping into the hot tub while spa guests were trying to relax. Not relaxing at all! Some other hotel guests also walked off with our towels and my friend’s spa robe. The hot tub was poorly maintained as there was a brown ring around the top of the water. In the locker room, there is only 1 shower. There was a line of three women waiting to use this one shower after their treatments. The shower head was broken in such a way where it sprayed water where you hang your towel/​robe. The end result is that you have a dripping wet towel after your shower. For the high prices they charge ($ 234 for my massage, gratuity, and two glasses of wine), I’d expect better facilities. That rivals what I pay at the Four Seasons in Denver which has much, much better facilities!

Lovely with a strange lay out… Also, not very clean, the dishwasher was not working (the soap dispenser won’t open and it is afraid of draining), and there were not many working items to clean up for those with allergies and asthma. The filter in the humidifier was frightening! It was nice to be pretty close to the slopes… But that didn’t change the accommodations… So I am offering 2 stars instead of one, due to location.

This place is fantastic! Our (6^th floor) room was very big, featuring two levels connected by a spiral staircase, with huge floor-​to-​ceiling windows looking into the nearby mountains. Everything in the facility was clean and in good (working and looking) condition. There is a large heated swimming pool, located mostly outside the building, that is quite comfortable even in winter. There are hot tubs (indoor and outdoor) as well as a steam room and a sauna. They have free parking (across the road with access via a nice tunnel under the road), as well as valet parking. Our room was very quiet, and the facility is intelligently aligned with the sun to provide extensive solar heating that kept our room toasty even when the air outside was well below freezing. There are multiple places on-​site to eat, and the Adventure Center offers seasonal ice skating on its 5-​acre pond.

Each year during our ski trip to Keystone I make an appointment at the spa. The front desk is warm and friendly and the atmosphere is calming and peaceful. This year my husband joined me for a couples massage. Our therapists, Amy and Christine, were amazing. I highly recommend both of them. They had great pressure and listened to what I needed out of the 80 minute session.
Our only displeasure was the relaxation room. There were dirty glasses and dishes on every table and there were three ladies that talked the entire time and at normal conversation levels. Not all guests know to whisper. I wish the staff gently reminded guests when they check them in to use whispers and /​or had small signs in the relaxation room. It really does ruin the mood!

It’s a sad situation with this place. It has a lot of potential. I gave it’s sister facility a higher review and it only has to do with the three girls running the front. They do give you a lot of attitude and are really rude to my wife. The guys are great, including all of the valet guys. Try to stay in line until the guys call you, resist the temptation to answer to «I can help who’s next.» by the women. Getting checked in is difficult, they say guaranteed check in at 4 and we had to wait an hour.
This isn’t the first time this place has bad reviews due to customer service.
Other than the poor customer service, the facility is awesome, much nicer than the Keystone Inn. The bus picks you up for the resort right up front. You can stand there nice and Cozy waiting for it. Very dog friendly. Nice pool. Rooms are very large.

Keystone lodge and spa! Beautiful place first the check in, the gentlemen that checked me in was very short and scripted. I asked him where I could smoke (cigarette I know it’s Colorado so I had to specify lol) he said on the road outside and if I’m caught smoking on my balcony it would be a 200.00 fine and he said we catch everyone! After my check in I was there for a corporate meeting and I got to tell you the service was excellent everywhere else. I was there three days and was able to get a day of skiing in on my last day wow! The slopes there are awesome I would recommend this place to anyone. So the reason for four stars is the rooms were a little dated and the original check in guy was a little rude. Other than that it was a great experience.
Go keystone lodge and spa keep up the great work!

Located in Keystone, 7 minutes down the road from the River Run village and the slopes. The resort is nicely decorated with good size rooms, and very comfy beds. The staff are all nice.
Even though they charge an extra $ 25/​day resort fee, you get a lot of complementary services that really mean a lot: a private shuttle to the slopes, a «Fast Pass» to bypass lift lines, overnight slope ski/​snowboard storage, hotel valet parking, Wi-​Fi, even a daily carafe of water in the room.
Though, the hotel restaurants are all quite nice, they’re all quite pricy! But not as pricy as the ski lodge on top of the mountain ($ 18 hamburgers, $ 15 hotdogs)!
Bottom Line: You’ll have a great time and enjoy it, but it’ll burn a hole in your wallet!

We stayed here on a groupon for one night. The bed and pillows were nice but the room seemed crowded with large wooden furniture, there is no closet so there is a large wooden wardrobe. The balcony was a very nice surprise! It was great that we were able to use both the wet and dry saunas without making spa appointments, hot tubs were crowded but to be expected. Walls are thin so could hear kids in the neighboring rooms but overall we will be back :)

A beautiful place to stay in the winter and in the summer! Nestled on a 5 acre lake, there are plenty of condos, a spa complete with a pool, restaurants, an adventure center and some restaurants! The shuttle to River Run to ski will come pick you up for free. There are wonderful hikes around the area, and in the summer you can paddle board on the lake. Love the fresh mountain air!

My husband and I stayed here over the weekend for our 1 year anniversary. The staff was so nice! They asked us what the occasion was and so we told them about our anniversary. Later that night, they delivered a nice card, drinks, and some food to our room to congratulate us.
The balcony in our room was huge! I’ve read some reviews about the TV’s but ours was a nice flat screen and it worked well. The bed was super comfortable and it seemed very clean.
One thing to keep in mind is to make reservations for the Bighorn restaurant. We didn’t realize they would be booked to capacity and ending up eating in the lounge. (Same menu, just a much different ambiance…)
I highly recommend this place to anyone looking for a quick little getaway!

I spent a few nights at the Keystone Lodge and Spa during the month of July for a business conference, and I had an AMAZING time! I had never been to Colorado before, and I was overwhelmed with how beautiful it was. Staying at this resort just made things even more enjoyable, but there were some hiccups along the way which forced me to take off a couple of stars.
I checked in around midnight after a long flight with connections from Florida, followed by an hour and a half drive from the Denver airport. The gentleman working the desk at that hour was very pleasant, but seemed a bit confused, and admitted that he only worked the front desk during the late hours of the night when there is almost no one checking in. I told him that I am a government employee (aka needed my stay to be tax-​exempt) and he didn’t mention the fact that I needed to complete some sort of paperwork and show my tax exempt card upon check in. Sure, there was a small sign stating that this needs to be done by guests during check in, but with 8 hours worth of travel and being that it was almost 2am Florida time when I checked in, I was exhausted and did not notice said sign. Unfortunately, when I went to check out a few days later I was told that they couldn’t change the bill because of «their system» and that I would have to complete a form and send it back to them for a refund. It really wasn’t a big deal, but it did put a bit of a damper on my perspective of their customer service and helpfulness.
On to the resort itself – the room felt a bit dated, but it was clean and had a spacious balcony where we could sit outside and enjoy the view of the Colorado mountains. Although I didn’t spend much time in my room, the TV didn’t work well at all – lots of static. The resort grounds were nice – a lake with water activities, 2 golf courses (which my partner loved), bike rentals available on site (staff there were super friendly and helpful), and several dining options. I did not have the time to go to the spa unfortunately.
The location of the spa was also excellent – my partner and I rented bikes and were able to ride to the neighboring town of Breckenridge with an unbelievable view the entire way.
One thing I do want to point out – as with most hotels, the rooms had books filled with dining options, activities, spa menu, etc, but some of the activities they had listed were not on resort grounds or even within a couple of miles of the resort. For instance, we called to find out about renting ATVs from the location listed in the resort guide, but we found out that it was an 1+ hour drive away! We ended up finding a location to rent ATVs about 15 minutes away, so it worked out fine, but you would think that the resort guide would list places in close proximity.
Overall, we had a great stay at Keystone Lodge and Spa, but there is room for improvement. I was teetering between 3 and 4 stars, but I ended up giving 4 stars based on the fact that the trip was amazing and I feel that had I stayed at a cheaper hotel then the overall experience would not have been quite the same.

Here’s the list of facts;
My insulin dependent friend requires a fridge.
They put the fridge in the wardrobe, no plug in.
We asked several people about this with no help, I finally picked it up & moved it to a plug.
The safe is broken guess it’s not able to be fixed, there is food under the bed (dropped something that rolled under & found old cereal)
there is no AC, but were told that there was. The fan in the RR is broken. There is hair on the RR floor, eeew.
The staff seems uninformed as when you being up a concern like the fridge, no one knows what to do.
The manager only offered mountain money, like a coupon for keystone, no discount or maybe a meal? No.
All the doors slam loudly, bring ear plugs!
No water pressure, this is intentional as it is ‘green’ although how green when you rinse your hair for 30 min?!. As others said it will take awhile to get your car. Beautiful scenery.
P. s. fan in bath literally not there, just a grate. Pool, sauna and hot tub need a cleaning fast! I really think they are trying to keep the doors open sometimes, really sorry staffed and poor valet all by himself admits he forgot, he’s overwhelmed! I was excited for my very 1^st ‘resort experience’, I’m still waiting… Sigh lol

I will not go into great detail but I recently was given a kind gift from my husband to a supposedly great spa. NOT the case. Could not find the resort and was given vague directions that made us do several turns before getting us to our apt late. We were not shown respect for our time or lack of concern for how frustrated we were getting there late. Showers were broken, the spa and pools were filled with kids giving us minimal quiet and relaxation (promised to us in the price of our package), the attendants were young and unprofessional. In the end, I would have spent my money elsewhere for a much better «spa» experience.

HOT TUB TIME MACHINE!!!
Ok, so this place has a lot of amenities, but could be better. The room is really outdated and looks to be some bodily fluids on the couch. The buffet was sub par and 18.95 per adult. The employees have a variety of attitudes ranging from super nice and professional to not really caring and and eye rolling. There is no fridge or microwave in the room which is crazy– especially when you book a loft, you would think the room would be hooked up wall to wall. But not here– you pay an insane amount for a kinda mediocre room. If you even spend 70 bucks on a room at a super 8 it usually has a mini fridge or microwave! Makes you think! I will not be staying here or recomending it until they do some serious upgrades. It’s 2015 not 1986. I wonder if their hot tub IS the hot tub time machine!

There was a snowstorm the night my husband and I arrived in Denver, and the highway leading to Keystone was closed. We had a reservation at Keystone Lodge & Spa that night, and I called them to to let them know we wouldn’t be able to make it the first night. Upon arriving the next day, we spoke to the Assistant Manager, and she told us she could not give us any money back as we had booked through Expedia. We then called Expedia, who quickly and kindly refunded our money for the night we couldn’t use. As far as the «condo» room we stayed in, it wasn’t that comfortable or nice. We walked into the room, and to our surprise there was a man standing in it that provided us quite a fright. There was a large tube tv, no flatscreen, and no room service. The fireplace did not work. Our neighbors upstairs were very noisy, but I think it may have just been the thin floor and not so much them. When we called in the morning to ask for late checkout, we were told that they «were out of inventory», so we had to leave by 11:00am. I then called and asked for extra shampoo & conditioner and my husband and I both wanted to shower before we left. I called at 7:20, and they said they would send them right up. After calling back two more times, they kept saying they were coming, but never came with the products. Not the pleasant vacation I was hoping for. At least not yet!

I stayed here for my wedding night 10 years ago in 2004, then again in 2005 for our one year anniversary– very nice accommodations then and they’ve kept themselves up over the last 10 years.
My parents live locally so I don’t need to stay here but we do come by during the holiday season most winters to admire their Chocolateville holiday display.
The display adds more and more each year, and there is just something magical about it that adults and children alike seem to enjoy. It’s not huge, and won’t take more than 15 – 20 minutes to admire but combine it with a walk around the pond and/​or ice skating on the pond and it’s a fun holiday tradition.
The hotel staff is plentiful, courteous and thoughtful. The lobby is well done, but not overdone. Definitely has the feel of an upscale mountain hotel with zero pretentiousness.

Amazing! I found a great deal for this hotel on Orbitz and decided to give it a go. It was our 4yr anniversary and me and my boyfriend were excited to have a weekend away in the mountains. When we arrived to the hotel we found out as guests our valet was free, we received free drinks from the bar and also received a free yoga class! The staff was all extremely friendly during our entire visit! On our last night out we were surprised with a bottle of champagne and strawberries with a card telling us Happy Anniversary! The staff here definitely went above and beyond to make our special weekend even better! I will definitely be back!

Ever see that movie Cannonball Run, where there’s loads of cars in one big highway free-​for-​all all competing for a prize I can’t remember but that may have involved chocolate? Welcome to Denver before a giant snowstorm.
News came the drop was about to hit, and it was gonna be a big’un. So we piled into the car at around 11.30pm and made a mad midnight dash for the mountains to beat the storm and jam fresh pow the next morning. The drive was hairy, we’d left our run a bit late but at the end of the drive, a shining jewel — Elvendor! Fine not quite the magical homeland of the Elves from LOTR, but close enough.
Keystone Lodge is big, it’s bad, and it’s right in the village. The beds are problematic, in that they’re so comfy you can barely get out of the bastards for early fresh tracks. Didn’t get to try the spa sadly, but the real gold here was the staff, they were so friendly and helpful and realised that we just wanted A) to get to bed and B) get to the slopes the next morn, and they got us expedited with smiles all round and a minimum of fuss.
Only down side was not getting to enjoy the lovely rustic hotel more, but hey, when in Rome right?