Maxi Taxi

Just used maxi taxi for a trip to dinner and back. Very courteous drivers and on time. About a $ 5 charge one way, sure beats walking. I know there are times that people can expect bad experiences but this was positive all the way around.

I have only lived here since January, and since then I have had to call taxi cabs many times for customers at my jobs. This company has without a doubt the MOST RUDE dispatchers I have ever had the displeasure to talk to in my life. They have hung up on me multiple times and the taxi cabs didn’t show up half the time I called. Terrible company and I haven’t even used their service, just talked to the dispatchers.

Horrible customer service. All the employees I experienced were not at all friendly — so curmudgeony. The vehicles weren’t the worst and the drivers got you where you want at a decent clip.

Giving this company a 2. If I was reviewing the driver I got from the airport to where I was staying it would have been a 5. But I’m also reviewing the service I got from where I was staying back to the airport, which would have received a 1 star.
When I called dispatch he was incredibly rude and asked for the address 3 times, each time with more agitation in his voice, then he finally said «I’m asking for the city you’re in, why is that so hard?». Then when asking for my number he said «I need a phone # someone will actually answer.»
Then the cab driver called when I asked for him to arrive, I had to give the address again. He was 15 minutes late. I was standing outside and watched him drive pass. I called and told him this, he advised me that the address I gave him didn’t exist. My grandfather in law built the house 30 some years ago, I’ll let him know Maxi Taxi doesn’t think it is there. Same with the driver that drove us there, the USPS, & Amazon that delivered a package for me.

Terrible customer service. The staff is not friendly and they do not give an eta or ask for a name. I called three times to check on our cab and they said «we will check on it» then hung up. When I called the fourth time they said we must have missed the cab — impossible since we were standing exactly where instructed. Waste of time.

Horrible! Don’t waste your time! Called and waited 40 minutes for them! The woman who answered twice (second time to ask where our cab was) was ignorant and rude!

The worst Taxi in the world
I was at Bertha St and Atlantic Blvd.
I called Maxi Taxi, and they told me they will send a taxi in 5 min. I waited for 25 min and called them three times and every time they said the taxi is on the way.
Eventually No one came

The last two times I have caught a cab at the Key West airport I have been ripped off by Maxi taxi drivers who insist on taking as many other passengers with them as will fit into their car or van. They then charge everyone full fare so of course end up making 3 or 4 times what they should for the trip. As a passenger your trip is much longer because you have to make multiple stops. I was told by the drivers that I had no choice but to share the cab and otherwise I could walk. Not sure how these crooks are allowed to continue to operate.

I have called this taxi service over 15 times this month alone (to and from work). At first they took the quickest way. The last 5 times, and especially this morning, the driver has taken the longest way around the island and then side streets. I went from paying under $ 20 to now well over $ 20. Even when I say take Flagler, they give some excuse to take Roosevelt. At first, it was north Roosevelt, the past three times, they have taken south to get me to 0 Duval! Don’t expect the drivers to have change either! I tried to pay with two twenties this morning and asked for $ 15 back. All he had was a $ 10. I have a hard time giving someone that big of a tip when he intentionally drove the clock up! When I called tonight, I told the lady dispatcher I was at 12 Duval. She asked «what’s in front of ya hon?» I’m scrambling because all I see are closed down buildings with numbers on them (that’s how I know I’m standing in front of 12 Duval). Was 12 Duval St not accurate enough? She gets all huffy saying her phones are ringing and for me to call back when I know where I’m at. Smh. They have lost a customer for good tonight.

Horrible service from dispatch. Told 5 minutes waited in the rain 15. Car finally sent but pulled over by police righting front of us. Waved down a different company.

Asked for 2 taxis for 6 people to show up at noon. One car showed up at 1215 said they didn’t know anything about another. Also specifically requested for a credit card machine … That’s down too. Too many taxis in this town to stand for that service.

Worst taxi experience of my life. My friend and I took a taxi to CVS, and then to Margaritaville. When we arrived at our destination, the cabbie took the credit card, and then said he was having problems with the authorization system. He made us sit in the cab for 5 to 10 minutes while he attempted to authorize the card, then once the card was authorized he made a sign the slip. He then proceeded to tell us that now he had to charge the card, and made us wait another 5 to 10 minutes. He was also complaining that we were paying with a credit card, when he neglected to tell us initially when we got in the cab that there were problems with the credit card system. After the 5 to 10 minutes, he crumpled up the credit card slip and demanded we pay with cash. My friend and I informed him, that we had no cash on us. The cabbie then proceeded to drive us to an ATM, where we had to pay an ATM fee, so we could pay him. The whole experience was ridiculous and we felt uncomfortable being unable to leave the entire time. Due to the whole debacle, my friend missed out on getting a margarita in her birthday, as the bar was closed by the time we were allowed to leave.

Prompt service and friendly drivers are what makes Maxi Taxi A-​OK.

Maxi taxi you were truly a pleasure! The fare was affordable and your drivers by day and night were absolutely great. Will definitely used you again when we go back! Thank you!

Maxi Taxi is MUCH cheaper than the other Taxis. We liked Bruce. They were really quick in getting cabs when we called in and I would recommend this as a way to get around the island. However renting bikes is still cheaper and we liked that better especially with construction slowing things down!

Fast, reliable service. My nieces and I used them for three consecutive days and each time we would call them and they’d show up exactly where we asked within five minutes. Ask for Gary… he served up great conversation each time!