La Concha Hotel & Spa

perfect location for an event downtown maybe like fantasy fest or if you just want to be in old downtown other than that I will recommend not to stay here. My suggestion: Do some research before staying in any hotel what do you are really looking for in it.
what I like:
–Great service.
–Downtown location.
–OK pool.
–Nice lounge bar
–Very luxurious lobby
what I didn’t like:
–No free parking. $ 25 per day? Really?
–windows were dirty hard to see the beautiful day outside but at least far far away you could see the sea.
–Sheets had some blood stain or something and yes I did requested to change them. They did.
–Some hotels that advertise so many features normally have a map of the hotel of course this one didn’t and its a little confusing for traveling around it. This is something I do like about other hotels but I was expecting that at least they told me that at the room I will see an emergency map that could give me an idea of where I was.

Mike
If you really feel that way, why has it taken 6 months to respond? You have no idea what your staff put us through. You have some nerve with your response.
Again, avoid this place at all costs.

WOW, surprised by the low ratings of this hotel in the past… Maybe the hotel took note and fixed all the problems. Regardless, I had a very positive experience at this location. First, Location… In the middle of everything, right on Duval Street. Staff very friendly, and accommodating. Style is very retro and groovy… Valet parking, easy and smooth. pool was closed but, hey, your on Duval, so there are other options to enjoy. I would recommend this hotel for a central, do it all location in the Keys. Party on my friends ! ! ! !

Location can’t be beat, right on Duval Street. Smaller than average rooms, but we’ve had similar experiences at other historic hotels. The beds are comfortable, although are doubles. Public areas are modern, clean and well air conditioned, a must in Key West. Front desk staff is efficient and professional. Pricing is competitive.

Just left Wine O… a great wine bar with outstanding food, great service, & a fun crowd… I’ll be back ;-)

I stayed for my 10 year anniversary with my wife and we had a small problem with our bank that could have ruined everything. They immediately acted to remediate any worries taking care of all concerns we had. Our stay was made more memorable thanks to the managers (Steven) initiative and concern. Highly recommend!

We stayed here a night between Christmas and New Years. We took the motorcycle from Naples to Key West and just thought we would get a hotel when we got there. We didn’t know everything was booked (our fault) so we actually booked this on Priceline without knowing where we would be staying. My were we absolutely delighted at our luck! This hotel is located right on the main strip on Duvall Street in the midst of all the restaurants and all the action. It is so beautiful, modern and peaceful inside. The lobby is gorgeous as well as the 2^nd story «rooftop» pool and spa. They have parking in the back (no charge… can’t believe it!). The bellhops, front desk manager and bartenders were all so pleasant. I really appreciate they treated us like top notch guests even though we booked through a third party website. The rooms were very nice. A little smaller than some others, but we had a king bed and sofa, flat screen, lovely toiletries and a great walk-​in shower. In the mornings there is free coffee and tea in the lobby. I would absolutely recommend this beautiful hotel with a perfect location.
Hint: There is no valet at the front of the hotel on Duval. Just drive slow as you approach and take a right just before the entrance onto the brick paved driveway. That will lead you to the valet/​check in. Also, in the mornings there were several of the Key West chickens walking through the parking lot which made me smile. :)

Very nice resort in front of the Caribbean Sea. The waters are gorgeous greenish blue. The property is very nice kept.

The best located hotel in Key West of you want to be in the Main Street, management is exceptionally amazing when it comes to worry about guest satisfaction.
The hotel itself is beautiful and they have a bar pool with beautiful view!
It is a great option to come and enjoy your stay in the city with walking distance to all the shops and restaurants.

For being right on duval street in an excellent location, you don’t feel like you are right in the middle of all if the action. La Concha is beautifully decorated, surprisingly quiet except for the roosters crowing at sunrise (it’s a key west thing), the pool area looked great although it was a bit chilly during our stay to enjoy it this trip…
The room had everything we needed and free coffee is provided at the bar every morning with an option for a full breakfast service. Nice place to stay if you want to be right on the action and walking distance to whatever you want to do I key west!

Awesome hotel right in the middle of Duval street! Clean, big rooms, comfy beds, polite staff, awesome pool area and location, location, location! Fresh complementary coffee in the lobby every morning too. Before coming here I was nervous because of all the negative reviews on here. Not sure why people don’t like this place! I’m definitely staying here again!

First I will start with the good. Great location! If you want to stay near things to do, this is the place. The front desk staff and the valet were very nice and helpful. The bar area was very cool and the lobby was very modern.
Now the bad. The first room we were given had a musty, moldy smell. We called the front desk and asked if there was anything they could spray in the room or if we could change. They told us that they could only change us to a smaller room but would bring some air freshener up which they did and that night was alright. The next morning the odor was back but since they had told us there were no other rooms, we just asked for it to be freshened again when they made the room up. We went out to explore the island and got lunch, then came back to the room to rest about 2:00. The room had not been made up so we called the front and they said they would send someone up in the next few minutes so we went out again. Came back a couple of hours later and the room still had not been made up. Called the front desk and explained our problems. They put us on hold and after holding for 15 minutes, my husband went down to the front desk. He came back and they switched our room. The second room did not have the musty smell but the air conditioner did not cool. We had the temperature set at 60 and it never got cool in the room. We called and asked for maintenance but for the next couple of days no one showed up. When we checked out we let them know about the ac for the next unsuspecting guest. We did see a maintenance man who was taking a fan to another room who also was having ac problems and we talked to another couple in the elevator who asked us if our room smelled moldy so we weren’t the only people having problems.
If you want to stay in a great location and do not mind a few things that need to be fixed, this is a great place to stay.

After an extended run-​around I did receive a refund for the additional amount charged. When I was able to get through to individuals with the authority to help they seemed responsive to my issue and interested in helping resolve my problems.
While I would not completely rule out staying here in the future based on the location and the quality of my actual stay, the La Concha would not be my first option if returning to Key West.

There are less expensive places to stay in Key West but they are not as perfectly situated downtown as La Concha, nor are the other hotels as well-​prepared to do everything to accommodate your amazing stay as this one is. La Concha Hotel and Spa was the center-​piece to our wonderful weekend getaway to the Keys. The service and amenities were all first class. Apparently the guests that stayed before us felt the same way because they delayed their check-​out, pushing back our own check-​in several hours. No worries with the late check-​in; we were happy to relax by the pool with our bags safely held in the Bellroom.

Positives: location is great, hotel is clean .
Only reason why they get a 2 star
Negatives: we checked in And we were given no direction how to get to our room .
There used to be a rooftop pool that ja an amazing sunset … It’s gone now .
There’s no ice machine you have to call someone to bring you ice .
At night you can hear EVERYTHING that is going on outside of the room … Toilets flushing, conversations, music. Rooms are joined and you can once again hear everything that is going on if you know what I mean .
In the morning there is no sleeping in because the maids think it’s a party in the morning … They are talking and laughing as loudly as can be .
Theeeennnnnn they knock on the door … Mind you still in bed and ask «are you ready to check out «ITS 8 am and I CHECKED IN AT 4! NO IM NOT READY!
I stayed here about 5 years ago and I remember is being more guest friendly. This hotel has no respect for the guests. They just want you in and out and don’t care how loud they have to be to get you out!

Love this hotel! Very nice pool and bar! Hotel is comfortable with a nice plush bed. Bathrooms are on the tiny side, but overall a nice hotel.

Beautiful hotel! Above most is their staff, I wish hotels would realize that the staff makes the experience just as much as the location and & food they provide. Today I had an issue with wet towels (I didn’t lock the door to the shower) I called the front desk because I didn’t want the towels I used to be laying around all wet, Dakota was so sweet in assisting me with my minor screw up and within seconds I had new towels and the wet ones taken care of. It’s the small stuff like this that makes me remember a great experience. I would like to thank the staff and the management behind them. You guys are wonderful :-)

This is definitely the place to stay while visiting Key West. It’s located in the heart of Key West and within walking distance of everything. During my stay, I had two others in a standard room with double sized beds and there was enough room for all of us. The third person slept on the couch, which was reported as pretty comfortable. The only down side is that there wasn’t additional sheets or comforters so we had to take off a couple of the bedspreads for that individual. Also, the couch does not pull out to a bed.
The restroom was stocked daily with fresh towels and toiletries. I’m not sure why others were complaining about the restroom being small; it had enough room for two people to move freely.
During our stay, we’ve also included breakfast. The breakfast serving is very filling and the meal vouchers covers one breakfast entrée and two drinks (choose between coffee, freshly squeezed orange juice, or tea).
The service is amazing and so is the ambiance in the waiting area. Take advantage of the concierge to have a taxi ready to take you to the airport by calling them. You may also purchase Old Town Trolley tickets at the concierge. The tickets costs $ 25.00 each. We were told that if we stopped at the Mallory Square booth, we just needed to present our tickets and can get a discount for the Aquarium. We weren’t really interested in visiting the museum, so we did not take advantage of that deal.
WiFi is free and breakfast is not included with stay. You will need to purchase breakfast if you’d like to eat here.
The only cons that I have about this resort are as follows:
1. The carpets are really dirty. When we walked around the room the bottom of our feet gets really dirty as though we’ve walked outside. So wear a sock or house slippers in the rooms.
2. There is only one 3 foot pool that is accessible for the entire resort.
3. The rooftop is not accessible. I was told by one of the worker’s that it is being renovated.
Finally, I did not have the opportunity to check out the spa, but overall, this was a wonderful experience and stay. I highly recommend and would certainly return to this location on any future visits to Key West.

3.5
I stayed here after an exhausting drive from Miami.* As a result of traffic, traffic stops and 45 mph speed limits, we didn’t arrive until well after sundown. Typically, that’s not a big deal in Key West but this was a Wednesday night in the off-​season. Duval was dead and I was dead tired. The last thing I wanted to do was pay $ 24 to park my own car but I had no say in the matter. Exhausted, I parked, grimaced at the idea of paying and made my way into the lobby.
Wow! The lobby is gorgeous. Large, spacious and very attractive, I can see wanting to hang out here during the day, sip on a cocktail or take a break from the madness of Duval. The hotel’s centrally located and affords a lot of opportunity to do it all in Key West. No complaints there.
The room… was okay. It was a bit dated and the bathroom was a bit more dated but the beds were comfortable (or, I was really tired), the shades blocked all light (or, I was really tired) and the room was clean. I didn’t notice any noise bleed from the hall or adjacent rooms and the shower had good water pressure/​heat. You’re going to pay for the location and, as such, the hotel doesn’t have to go out of its way to wine and dine you but for a night or two, this property is a-​ok.
*Seriously, 45 mph from Miami to Key West? No. No. THAT’S how accidents happen. The drive is excruciatingly slow and it knocks you out. Why make things harder than they have to be?

Would most likely pick a different hotel next time. I booked this hotel through
based on price and reviews. Upon arrival, found out that a «standard» room on
is «run of the house» at La Concha Crowne Plaza so our a king bed wasnt actually guaranteed. They comp’d us a couple drinks and we stayed in a room with dbl beds the 1^st night and offered to move us the next day. The next day we were moved with no problem, but our new bathroom was so cramped that a single person could barely move around inside it.
Pros:
comfy king bed
décor
centralized location
shuttle to sister hotels
Cons:
noisy old construction
cramped bathroom
expensive valet only parking