Winn-Dixie

All the comforts of home at this Winn Dixie. Very clean store and the workers were friendly. Makes life easier to pick up in room snacks when you want to be fiscally responsible. Easy to find and good parking.

Very nice produce. Wonderful and welcoming staff. Fabiola in Deli is a super nice lady and the Hispanic Night Manager has been nothing but pleasant and accommodating to us.
Believe that the folks that have been writing rather nasty reviews are just miserable human beings with cavalier attitudes.

Carts always scattered all over the parking lot, dirty throughout store, always out of stuff, regularly find mold on the produce, horrible service at deli/​hot food/​subs area, etc, etc, etc. I wish we had a Publix!

Let me start by saying that I don’t like Winn-​Dixie. This particular one is located on the second floor of a shopping center. AWKWARD. I only come here usually to get ice or a last minute item to take to the beach. This place is always awfully cold. The staff here like other people have reviewed are rude. It is cheaper to buy a 20 lb bag of ice that two 10 lb bags. They didn’t have any 20 lb bags so I asked if they would give me two 10 lb bags for the price of the 20 lbs since they were out and I was told no and looked at like I was crazy. It turned into a big deal since they were so rude. When you first walk into this place you walk into the produce section and it always smells like rotting oranges.

was sold a frozen solid tres leches cake. there was no manager at the time I called to resolve the issue (meeting). called customer service and a manager reached out the next day.

To save labor costs and deliver terrible customer service, this Winn Dixie insists on closing the automated registers at 9pm and Customer Service at 10pm. Even though writing this won’t make a difference, this joke of a grocery store is absolutely terrible so I can only hope I can save you from expecting it to be something more.

One big star for customer service… they are very nice and somewhat well trained and even tho they try their best to communicate with you in Spanish at first after you make a point to speak English they finally succumb and the transaction of them taking the groceries to your car becomes even smother.
Another star is for the neatness of the store (not common for this «cheaper» chain of super markets but hey! It’s Key Biscayne!). I don’t live in that island because I’m not a separatist… neither an elitist (lol)! But if I did I’d be ok with shopping there (since there’s no other choice of grocery store in the island anyways).
The variety is pretty weak and every thing in the bakery looked kind’a old and had a bad presentation.
My final star is to make sure this place gets an «ok» rating from me. Tho they are not by far the best grocery store I’ve been to; They could be way worse because of their monopoly in the island. Where else would those key biscayne residents shop?!

Very dirty and disorganized.

Its located on the second floor of the shopping mall.

Only large grocer on Key Biscayne and it is a bit small and gets crowded. Customers fighting over parking spots are more of a hassle than anything else though. Funny the parking garage has signs that say «Park at your own risk.» No joke… it is tight in there.
Selections is somewhat limited but they have all the basics. I found the employees to be helpful and pleasant. I promise if you smile at them they do smile right back!

I usually never shop in this store but we were on Key Biscayne and needed a few items so we decided to stop in. I believe this is the only grocery store on the island. When you first walk in you are walking on pretty wooden floors greeted by pretty floral arrangements. First impression was «wow this is a really nice store».
That all changed once I started shopping through the aisle’s. The prices are high, the store is messy, and what a foul smell in certain parts of the store. The produce selection was the only decent department having fresh fruits and vegetables with a decent selection.
The seafood department smelled of fish, very strong. Then when I went into the pet aisle oh dear it was such a strong smell I literally had to walk very fast as my stomach was turning to get out of there. The deli counter is a joke with a horrible selection of cold cuts. I stood for at least five minutes as three employees just walked right past me, none of which asked me for any help. After seeing the quality and prices I just walked away.
I bought some dry items, the cashier barely spoke and I was finally on my way. My thoughts was how sorry I feel for everyone who has to shop here purely out of convenience.

More on the review of prices. Do no expect to get any bargains on things premium wines or any cheeses. OK I don’t eecr them to match Costco but one premium wine I just bought at Costco was $ 22 and at WD IT was $ 42. Come on twice the price? Cheese is always a ripoff. One cheese, and name brand aged dutch is $ 14 and even at Whole Foods it’s half that.
Yesterday the whole ice cream case has soggy soft ice cream. The management was happy I told them but don’t they have any quality control.

This is the WORST winn dixie on the Key. My biggest recommendation is to NEVER order any food from there for any party. My son is 7 and the last 2 cakes I have ordered for his party have been from the publix in brickell simply bc w/​d has ALWAYS screwed up my order. I decided to give W/​D another chance and ordered his cake this year. I told them my situation & told them i would be giving them another chance and not to let me down. I told them the party was at 11am so I would like it ready an hour before. I went in at 10:15am and the cake was not ready. when I asked the lady why my cake was not ready she said the cake was for 11am. I told her it was not & she went to make a copy for the emblem on the cake. By the time she came back it was 10:45am. I asked her how long it would take to make the cake and she said 45 minutes. I was pissed! I complained to the store manager who luckily comped by cake and then commented that he always has this problem with the bakery & never having their cakes or orders on time. He admitted he never orders his cakes from their either. He accompanied me to the checkout and scanned my items. Meanwhile the crazy bakery lady came over complaining that he was giving me my cake for free and that «i» was the one who messed up the time of the cake. She tried everything for me not to get my cake for free. This seems to be a reoccuring problem. Most of people that work there are rude too. The last in the flower dept was also very rude, Esperanza or Fatima, and made me wait 30 minutes to blow up a balloon. And this was a 7am when the store is virtually empty. When i pointed it out to her she went off yelling at me and went straight to the manager. I hate that place and the fact that its the only supermarket on the key is ridiculous.

Overall I am not a fan of Winn-​Dixie, and this is no exception, small dingy, overpriced, and without the newest products. Drive ten minutes and go to Publix

Let me first say, I don’t live on the Key. I live in a world where Winn Dixies are the ugly step-​sisters of the supermarket world: I save and save and save, but long for my darling Publix… even the crappy ones. Winn-​Dixie on Key Biscayne is a treasure, not only do and I look forward to going there but I plan errands and appointments to put me on the Key so I can sneak in a trip. If you are budget-​conscious and want a quality shopping experience, this is your store.
The produce section is pretty terrific: a good variety of fruits and vegetables, and I’ve never had any issue with freshness. The organic produce section isn’t as extensive as Publix and I can’t get an Ambrosia apple, but by the time I’ve moved on to the aisles, I’ve already saved a bundle on Buy 1 Get 1 Free deals and other Winn-​Dixie card savings. Actually, this is a running theme in the store: not as heavy on organic and specialty items as Publix, but YOU WILL SAVE on everything else. The aisles are clean and well-​stocked, same goes for meats, dairy and the bakery. I always save a ton in the meat department, the sales are nothing short of fantastic! Unlike other posters, I find the staff overall quite helpful and friendly.
The deli is a problem… sometimes, ok most of the time. There is a decent variety of meats and cheeses at good prices (and more sales!) but the counter is a terrible, I have to agree with some of the other reviews in this matter. If you have to wait (and you will anytime after 11AM) you will wait FOREVER. The staff is painfully slow and not at all interested. It’s maddening, really, and so different from the rest of the store! I get myself worked up, abandon my deli order and stomp over to the sushi counter where my mood is immediately lifted (they rock!). And when the café is open and you can get service, they make a mean and cheap café con leche. Of course, when it’s not open or I can’t get anyone’s attention, it’s another big bummer.
Check out is a good experience, I find the cashiers helpful and efficient and there’s always a bagger with a friendly smile. This location also has a bunch of self-​check out stations that I like. Of course, what I like most of all is to come: coupons spit out like it’s Christmas: not only for specific products but $ 5 your next visit. I save so much using my Winn Dixie card (an average of $ 45, amazing), and now the card somehow provides a discount at Shell stations, although I’m not yet sure how that works.
In conclusion, this Winn Dixie deserves its 4 stars in spite of its drawbacks (READ: DELI). It’s a clean, solid all-​purpose supermarket with excellent prices. I’ll go to Fresh Market if I want gra$$fed beef.

I think Key Biscayne gets what it deserves. It is an island full of rich, incredibly tasteless people. The quality of food is reflective of the people who are eating it. (As are the restaurants.) The selection of anything good is minimal or non existent. You would think that with all of the Latin Americans on the island there would be a good selection of Spanish olive oil. Not a chance. Any Sedano’s in Miami has a better selection (of almost everything). But, thank god, there is a really good selection of tortillas, that is about it.

MEMORANDUM
To: Winn Dixie
From: SabrinaAnna
Re: Store #318 — Key Biscayne
Sigh. Where do I even begin? You are the only grocery store on the island, which is hardly fair considering the lack of variety and selection of products located within. It’s such a random selection of items, that I often find it hard to get anything other than a quick lunch. Forget any lunch time grocery shopping…
Your staff is not the most friendly or helpful, and all seem to have a different agenda than actually working. The deli line takes forever because the meats/​cheeses are sliced as though it was the most tedious task in the world, with your employees taking their time with every step of the process. Ordering a sub is worse than the deli; today it actually took 25 minutes from the time I walked up, where I had to wait behind 1 person (who’s sub was already half done) until the time I ordered and received mine. Really? I’m on a lunch break and can’t spend the majority of it trying to just get lunch.
I hate to say it, but it’s true: I wish there was another grocery store on the island. I hope your Management can get it together, have more training for the employees, and do something about improving your reputation on this island. I mean, a little effort goes a long way.
Regardless, I am forced to shop here when on the Key, so I know I’ll be back; just prefer it to be a less painful experience.
Best of Luck,
SabrinaAnna*

oh the horror of it!