Grease Monkey

I have been taking all of my vehicles here for oil changes and inspections for years and years. Used to be extremely happy with the service, but the last couple of experiences have been just barely polite. After my last visit there, I will never bring my business to them again. Apparently the management and personnel have changed and focus is no longer on customer service. Manager was rude and dismissive beyond belief. Long story short: I had an oil change on lady’s day but didn’t get the car washed since it was raining. I came back the following Tuesday. exactly one week from last visit to redeem my ticket for the wash. It didn’t take so I went in to speak to them. I had been told by the previous manager during one of my other visits that I should let them know if I forget to get my car washed or the ticket expires (after 7 days) and they will take care of it. (Obviously I had let one expire before). Well this relatively new manager looked at the ticket in my hand and said that it didn’t work because the ticket had expired. The first day counts as one day. Then I proceeded to tell him what I had been advised to do before when it had happened and he snatched the ticket out of my hand, threw it on the desk and said, «I’ll print you out another again, but I’m getting tired of doing this!» He rudely pushed it in my hand and walked out into their work area as I was speaking to him. Jerk has never reprinted a ticket for me – ever! Clearly he doesn’t know anything about customer service or just how much business and monies he has lost. Never again. And I would highly discourage anyone from subjecting themselves to this kind of service or treatment. You have been warned. Too many places that want my business so no need to take it to one that doesn’t apparently need it.

Super nice staff and super quick service. Prices are reasonable.

Stopped in for an oil change and lube. They did a good job and did it fairly quick. I did have oil on my driveway when I got home and parked (maybe they didn’t wipe it down as good as they should?) They were friendly and the place was clean. They did attempt to clean the windows, I had to clean them when I got home as there was cleaning solution spots on it. The price was a little more than I would call reasonable (32 dollars for a 4×4 truck). If you don’t mind making an appointment, Kernersville transmission on 66 (bodenhamer) will change the oil for 10 bucks. If you’re in a hurry, this place will do.

I had to get an NC state inspection and an oil change done and the guys at this location did a ridiculously (and I mean, ridiculously) impressive job. It was like being at a NASCAR race, where the driver pulls up and an entire team gets started to working on the vehicle.
The staff is personable, informative, efficient and thorough. They weren’t pushy on trying to sell me things I didn’t need; they didn’t try to nickel and dime me, and YET they still went above and beyond in their service. I got the interior of my car vacuumed out and the windows cleaned, and it all came with a basic oil change.
Goodbye Valvoline and PepBoys, because I’m never coming back!