West Coast Awards & Athletics

I went to west coast the last possible day I could in order to get trophies for my sons soccer team. I was stressed out and trying to get everything ordered in time but of course as luck works my phone died as soon as I got there. The lady working took pictures of the trophies I likes and texted them to me so I was able to go home and call the parents for permission with still plenty of time to call and order or stop in, I went back go the store. Great customer service! The boys and girls of the Bears were so excited! Thank you!

Horrible Customer Service Experience. I have used West Coast Awards 4 – 5 times in the past for trophies for my kids youth sports team. It always seems like I am bothering them when I call to order trophies. But a recent experience was the worst. I called with an urgent request for 8 trophies to inquire whether they could be done the next day, and the guy over the phone laughed and said there is «10 orders in front of you, but we can TRY and get them done». Becasue I needed a firm commitment they would get them done, I asked if they could or could not take the order. In an extremely rude, inprofessional manner, he make a comment that its only one day and hung up on me.
I understand if they cannot fill an order last minute, but you would think in a business like this they would be more professional and polite. I have 3 young kids, and probablly dozens of additonal trophy orders in the future… and they will not be getting my business. I found a place in Bellevue that will gladly take my order and be professional about it.