Petco

I have been coming here for years for supplies for both dogs and cats. The selection is always great, they have a large selection of supplies for a wide variety of animals.
My issue is with the customer service. It usually fails to meet expectations. There is an older lady working here that is always great, super friendly and knowledgable. But the younger employees have poor attitudes ranging from the relatively benign but still frustrating vacant stoner-​esque demeanor, to curt rudeness, to blatant hostility.
I am sitting in my car in front of the store fuming right now because I just essentially got chased out of the store at 5 minutes before closing. First they made an announcement over the loudspeaker that the store was closing in 8 minutes. Then 3 minutes later, right after I received an important phone call I had been expecting regarding a family member, one of the two girls working at the time tracked me down, came to my aisle, and talked over me while I was on the phone saying, «Do you need something?» I had been in the store for a grand total of 5 minutes at this point, and had my purchase in my hand. I was forced to discontinue my important phone call, go to the register and complete my purchase when it was still 4 minutes till closing, and hurry to my car.
As someone who spent years as a waitress, where if a customer came in at 1 minute before closing, we had to provide them with full, regular — paced service that often kept us there an hour or more after closing, this behavior really pisses me off. They need to get a grip.
I’m already going to Mud Bay instead whenever possible, this experience only reinforces that stance.
Only come here if Mud Bay or Target doesn’t have what you’re looking for. Target has much cheaper wet food for cats, and Litter Genies, by the way.

Love this place! My pup does too. They have literally everything I need for Milo, ranging from organic/​natural foods, treats, toys, etc. It’s a one stop shop and then some. I also got Milo’s nails clipped here as well — with your Pals card, the first time is free! It only takes about two minutes, so I’m sure once I have to start paying for it I’ll be salty lol. But huge shout out to this Petco for hiring Rollin, he’s an amazing manager. He stayed and talked with my boyfriend and I about what kind of diet we should be providing for our new german shepherd and didn’t care how many questions we had. He literally took us from aisle to aisle stating the pros (and cons) of different brands and answered any questions I had about what kind of bowls/​brushes/​etc. I should be buying. Without a doubt, we’re gonna be here at LEAST one a week.

This Petco has experienced a steep downturn since it opened. The staff was once excited to help, but now seem resigned and lethargic. I also noticed at least 4 – 5 large urine spots on lower shelves and displays.
I could go on and on about the ethics of buying animals like guinea pigs, ferrets, and reptiles from a massive company, but I won’t. Suffice it to say that buying animals from huge companies that prioritize sales over animal care is… bad. (I can recommend lots of other, better places to obtain healthier, ethically-​bred or sourced pets, if you want to know.)
Lower-​than-​average customer service and staff knowledge base, questionable animal sourcing, not clean, not well stocked or faced. High prices on many brands. Would not recommend.
They get 2 stars for having a decent variety of treats and foods.

They look for every reason to charge you money! Got my dog groomed and he’s literally bald now. My initial total was supposed to be about $ 70 but it ended up being more than $ 100! My dog was all red everywhere and even the little hair that was left is uneven. The lady that took care of my dog was rude as well… Overall, not worth it nor happy with this at all. The store is fine, but definitely not the grooming!

i love this store. awesome groomers! best information i could ask for from the salon.

My dog is a small short hair breed– never needs hair cutting so I take him in every now and then for nail trimming. One time I asked how much it would be for a luxury bath and they quoted me $ 50!!! For a small dog?! C’mon! Went in today hoping to get the usual $ 10 trim. The asian lady tried to charge me $ 15! When I explained that last time I was in, the other employee charged me $ 10 for trimming/​pad treatment, she said that employee was wrong and could be fired for not charging me extra. It’s the little details that make or break a customer for life. I walked out and vowed never to return all because of one lady. Again it’s not the money (even though $ 5 each time adds up), it’s the negative attitude. If she said it in a nice way, I would have reconsidered. Sure I understand this one incident isn’t a reflection of all the other employees at this store, however the store itself is what you would expect from a large chain business. Just so so. Yeah I’m sure the asian lady was just doing her job to charge for EVERY LITTLE THING, however I would MUCH rather go to a local competitor and show my loyalty there. (See my other review) If you live in Kent and are a dog owner, there are plenty of other options for grooming/​pet needs.

Not impressed with the Asian lady groomer. She was told to leave the long tail hair and ears but she cut it. She put way too much boy cologne smell on my pup. It gives me a headache. She charged the unnecessary stuff we did not ask for nor did she ask us. Not going back there again. I gave it two stars because the store itself is fine but not the grooming.

I recently took my Bichon in for a bath and cut and Allison their groomer did an excellent job! It was the best haircut my lil Cujo has gotten. I recommend Allison at the Kent Petco.

I brought my puppy here for puppy school levels one and two. The trainer was very friendly and patient with the dogs, and gave practical advice for working with my puppy at home. My dog is now well behaved thanks to her :) They also have a wide selection of dog supplies (toys, treats, food, leashes, etc.) and it appears they have a similar selection for other pets as well. All the employees are friendly and helpful.

This is a small condensed version of the larger Petco’s I’ve been to. If you’re in a hurry and know what you need to get, this place seemed to nail it.
I’ve had to run in here to get bird food for my Caique and they do have the Zupreem brand he eats. I’ve also had no problem spending $ 100 on bird toys to stock his cage. Sure they sell parakeets, but the toys available show that they are catering to larger parrots as well.
Today I was here returning a Kong toy that was a gift and it was too big for my dog. I lost the receipt, but there wasn’t any issue asking for store credit as I was there shopping for a couple things anyway.
I found a sweater vest that was Boston Terrier sized and I got a new padded harness that fit. I was also looking at crates and there are quite a few options available along with dog beds and kennels.
The cat stuff doesn’t look too shabby either. I substitute some cat toys for my bird because he seems to like the jingly plastic ball things and he likes to shred the foil looking crumple toys.
So far I haven’t had a problem locating items I need for my Avian/​Canine family members.
I’ll be coming back. I like this place. I really want to get a Beta Fish and Ferret.

This isn’t your dad’s lions, tigers, and bears pet store, kids. Nope.
This is more the ferrets, fish, and parakeet store.
And there’s nothing wrong with that. This Petco is one of those convenient-cause-it’s-close-to-the-other-place-that-I-frequent-cause-that-place-is-close-to-home-places. It’s small. And with a small store comes smaller selection. Thing is about this smaller selection is that it lacks consistency. It’s as if they’re Buyer/​Purchaser decided to play Spin-​The-​Wheel with the sizes, flavors, and colors of what should be available in this store and gave it absolutely no tact and strategy. It isn’t true variety in this store. I find myself in need/​want of a product that is usually not quite.
The service is your usual «we love animals better than humans because understand me better» service. Lots of smiles, lots of empathy, and lots of unneeded advice. I’m not saying I’m not listening because every once in blue moon, I’ll come across a nugget-​o-​info that I hadn’t known about. This isn’t to say it’s a bad thing. The employees here seem to have that «Please let me help you» urgency equivalent of needing to find a bathroom fast… under control. For the most part. I indulge their need to help with a smile exchanged and press on. Keep Calm and Smile On.
Overall, there are definitely better stores. Its just the selection. It’s too inconsistent for me to want to ever recommend it to anyone. Because that whole «you said it was there! I checked in on Unilocal and everything» textversation is just one that I try to avoid as often as possible.