Kmart

This is why nobody shops at Kmart anymore.
Told to pick up online order by store closing of 10PM. When I got there store was already closed at 9PM. Customer service’s response was ‘too bad, just place another order’. WTF? Kmart website still claims this location closes at 10PM. Waste of time.
Shop at Target instead. They stay open til 11PM just like their website stated.

To start off, Kmart is a store I regularly go to, and for the most part, the only good customer service I’ve seen here was from a young African American retailer that worked in the foot wear. I can’t remember his name, but it did start with a Y, and he had excellent service, and helped me find what I needed. As for the cashier’s and their service, I received horrible reception from them. One of the customer service representatives was absolutely horrible, by the name of Nubia. She gave me a careless expression, and sort of just walked off instead of helping. Kmart truly needs better employees.

This is just like any Kmart in America … Disorganized and messy. I occasionally drop in there and catch something on sale here, but I generally feel like it’s better to just go to target or Freddie’s or wallyworld to get what I’m actually looking for.

One of the ‘last’ real Kmarts left in Washington.
I came here since we loss our Christmas tree and found one for cheap! Made in China. Hey, almost everything in this world is. Xie Xie
Lots of locals come here and that is good to keep this store going.
You’ll find deals on stuff because it is a ‘mart’ store.
Staff are cool.
This location still has the classic Kmart feel to it and a little touch of Sears & Roebuck with their Craftsman and Kenmore products.
The only competition is Big Lots! around the area.
When you’re in Kent or if you just moved here, feel free to show some support.

The outside and inside of this place is always gross. The bathroom is so disgusting that you’re better off pissing your pants. The selection is terrible. What customer service? The only season I still come to this shit-​hole is I love Halloween and I will check anywhere I can to find some awesome decorations.
I prefer Walmart by far compared to Kame-​apart.

The K here is for Krappy, definitely not for Klassy.
I just started a job nearby and thought I’d stop by here to maybe pick up some things to make my office more cozy. I thought it’d be like Target but a little less cool. It’s not even in the same field as Target.
First of all, it was hot and stuffy in the store. Second of all, it looks like it was last restocked in the 80s. Third, it’s not even properly lit, I felt like I was in a bad dream or something. Buy some lightbulbs and turn on the air conditioning. And fourth, the people who worked in the store knew nothing about what they sold or what was in stock or where to find anything.
Just as an example, I thought maybe I would find a little iPhone dock I could use to listen to music at my desk and keep my phone charged. In the electronics dept., there were a few docks that were unpackaged, marked down, and clearly missing their cords and accessories. I asked the employee if these were just the floor models, if they actually have them in stock new in their boxes, and he told me I could buy one and go to Radio Shack to buy the cord! Meanwhile, I pulled the same one up on my phone, and it was cheaper on
, new in the box with the cord and everything. Errm, no thanks, KMart.

This place isn’t even one star. Unfortunately this place is right around the corner from my house so it’s sadly convient.
Every time I go here I imagine blowing it up. I don’t know where they find these sad slow employees with a 3^rd grade education but it’s beyond frustrating.
The store is always a mess and unorganized and the cashiers are ridiculous. I absolutely hate this place. So I now drive up to target.

The employees have such bad customer service, the store shelves were not stocked, was dirty, and ghetto

Yesterday, the cashier, Robionna, allowed someone without my permission to use my Shop Your Way reward points simply because the person knew my phone number. I found out immediately because the receipt was sent to my email address. The store refused to reinstate my points, stating the person who bought the items would have to return them before that could happen. Since I ALWAYS provide my Shop Your Way card and never give them my phone number, and because I was not even there, the cashier’s behavior was unacceptable! I will never shop in Kmart again.

Oh. My. Gawd.
I came here to grab a couple cleaning supplies, as it was on my way home.
Whyyyyyyyyyyy?
I feel like I took a time machine back into the 80s… but like the time machine had a huge windstorm that surrounded it and also turned the store into a disheveled mess.
I waited in a long checkout line, only to not be greeted. Seriously the only thing she said to me was my total.
I will NOT be back. I don’t care how much out of my way I have to go for Fred Meyer or Target. Eesh.

Completely horrible customer service. The worst I’ve experienced in a long time. From the customer service clerk up to the store manager. NO wonder their stores are closing.

If I could give this place a half star, I would. The place is so mismanaged. Shelves and aisles were disorganized, carts lay everywhere (empty ones), and staff seemed very cold. They were doing a «giveaway» type of thing that turned into a live infomercial, trying to upsell everyone on a stupid necklace. First impressions are big, and I’m not very impressed.

Dirty store, appalling customer service. I cannot for the life of me understand why this store seems to specialize in rude, inept sales people. KMart is bad generally, but this particular store seems to have lowered the bar below ground level.

A Kmart beats the hell out of Walmart anyway.

Now I remember why I HATE KMART — hadn’t been here in 2+ years. Store is directly out of 1975. Things are either .50 or overpriced. Clothes are from the 1970 Sears catalog. Waited 20 minutes to check out, then was charged wrong prices… Horrible experience — easy to see why they filed bankruptcy…

Usually, I subscribe to the «if you can’t say anything nice, don’t say anything at all» theory. So sorry, but this store is pretty pathetic. Firstly, it looks like a prison from the outside… and sort of like that in the inside too.
The building is OLD, the décor is OLD and depressing. The shelves are always empty… with only a couple of any one item. Staff are hard to find. Place seems dark and scary.
Occasionally, I go in because of a sales flyer in the Sunday paper. When I get there, I either find the item to be inferior to what I expected, or they are out of it.
Now that they do not carry the Martha Stewart line (how did she ever hook up with K-​Mart in the first place???) I really will never go back. It is sooo old and depressing, and never has the merchandise I want, as well as the old, dark, drity atmosphere creeping me out.

I hate hate HATE K-​Mart. The only reason I ever come here is Martha Stewart — but now that I can go to Macy’s for my fix I may never come back.

They say this is a «Big K» store, and the building is big but for the most part the shelves are usually only half full. It seems like every time I come in here to get something they either don’t have what I need or they have it, but only one or two. I’ve never been a big fan of K-​mart, big or otherwise, and this store doesn’t change at opinion in any way. This store has that 1970’s K-​mart décor only much more run down than it was in the 1970’s. Staff is usually hard to find and a little on the rough side. I’ve even had moments where I didn’t know it was a staff person except for the red vest they were wearing. I’m always expecting to drive by and see a closing soon sign posted. Kent is in need of a good all purpose department store, and this one does not fit the bill…