Bell Anderson & Associates LLC, AMO

Best Management company for Residential Managemet, HOAs and Condo Associations! They can handle ANYTHING with a smile on their face while they do it!

ABSOLUTE WORST HOA MANAGEMENT COMPANY EVER!!! They don’t know the RCW’s, they did not send out invoices in a timely fashion. Our Association was owed over $ 2000 when they left from managing us because Bell Anderson wasn’t invoicing a vendor that owed us money. This was discovered by a member of the Association. The builder appointed treasurer didn’t even notice. From our experience Bell Anderson is just about collecting a paycheck. They don’t support the Association. Particularly stay away from this company if the builder is a Board member, they know who is signing their paycheck. The Bell Anderson office is run down, not professional at all. Much like the builder’s office that they were hired by at our community. Good riddance and best of luck if your HOA or Condo Association gets stuck with this horrible joke of a management company.

I’m writing this because IF I HAD DONE AS BELL-​ANDERSON INSTRUCTED, I WOULD BE ABOUT $ 9,000 IN DEBT.
I’ve owned a unit in Hillwood Condominiums since 2011, a property managed by Bell-​Anderson. Dues are $ 360 a month, and I can’t think of anyone who thinks they’re getting their money’s worth. My first major problem with Bell-​Anderson, however, came in 2014.
It happened when one of my renters brought bed bugs to my unit. Jenise Doty, the Hillwood representative at Bell-​Anderson, suggested that I use AAA Pest Control. I called about 6 extermination companies and AAA was easily the most expensive. They also required at least 3 visits and wouldn’t give exact pricing. I found another company, EcoElite, with exact pricing and great reviews. I used them and the bugs were completely killed in one visit for less than $ 400. AAA would’ve been well over $ 1,200 and required a minimum of three visits. When I told Jenise about my success and suggested that other landlords could save hundreds of dollars and weeks of waiting using EcoElite instead of AAA, she dismissed my experience completely. This was my first clue that Jenise didn’t care about Hillwood owners or how much money came out of their pockets. The second almost put me into debt.
In January 2015 my unit experienced water leakage that seeped into other units. Bell-​Anderson chose a company called Go Rooter to fix the leak. The plumber, Will, couldn’t complete the job, so they had to send a second plumber in about a week later. Will also took his lunch break during my job. The second plumber was good, however. The MAJOR ISSUE happened with a company called Servpro, another company, like Go Rooter, that was hired by Jenise without my consent. Servpro was hired to clean up the water damage. Their initial estimate was just over $ 4,000 and included the destruction of ceilings of bathrooms in 3 units. This meant Servpro was going to tear up ceilings and that I would’ve had to find and pay a separate company several thousand more dollars to put the ceilings back, roughly 2 – 2.5 times as much as it would cost to destroy the ceilings. This seemed not only extravagant but also suspicious and possibly unnecessary, so I hired a second company to get their opinion.
The second company discovered that Servpro was in fact wanting to do work that didn’t need to be done, so I politely called Servpro and told them I had made other arrangements and I wanted them out ASAP. By the time Servpro came and collected their dehumidifiers 1 ½ days later, (thankfully Servpro didn’t charge me for the 1 ½ interim days) they took more measurements and discovered that no further work needed to be done; I didn’t need the second company to do a thing
When I tried explaining to Jenise how I turned $ 10,000 in damage into $ 800, she didn’t want to hear it. I tried to tell her that the companies she’s using are the most expensive on the market, and that other companies should be used. She could at the very least deal with companies in a way that would get better prices. Servpro can have reasonable prices if you deal with them the way I did. But if I had done as Jenise advised I would have been billed about $ 10,000 in total and would’ve had to take out a loan to pay it off. The insurance deductible would’ve been exactly $ 10,000. When I gave Jenise specific examples of how I turned $ 10,000 in damage into $ 800, she didn’t want to hear it. Instead she insisted that her companies were the best and proceeded to give me a string of misleading reasons as to why other companies wouldn’t work, no matter if they were exterminators, plumbers, or anything else. She probably thinks she can get away with lying to me because I’m young and this is my first property.
Although I’ve had several neutral and a few negative experiences with Bell-​Anderson, I have still failed to have one positive experience with them. I hope this review will help you protect yourself against people like those at Bell-​Anderson.

I did notice that all the other negative reviews were not recommended! That is a little scary to be honest. I wish I had seen them before dealing with this company. The biggest complaint is the rude rude did I say rude employees! One in particular that shall remain nameless. There are a lot of good property management companies out there… this I am sorry to say is not one of them.

Dawn and Celeste were super helpful in getting us into a beautiful condo up in Lakeland Hills. We really appreciate how quickly they were able to get us through the process. We literally got a decision in 24 hours and they helped us get the place we really wanted.

Dawn Hardley at Bell Anderson is the one you want to deal with here. She guided me so well through the confusion and fear of renting my house. She answered my calls right away, calmed me down when things did not seem to be going right, and was so optimistic. Then when I needed a lock smith as soon as possible, or anything that I forgot to do and needed as soon as possible, she was on it. She met with me and my tenant at late hours. She went the extra mile and then some. She raises the bar as far as property management. Just call her. You will save yourself so much energy, time and money. You won’t be able to put a price on it.