BECU

Terrible representative of BECU, stone face girl of Asian/​Islander decent kind of chubby was really rude to me today. I was using «their pen and podium» to do some payments over the phone and comes over, drops a stack of deposit slips in front of me as to give me a hint to go away. I asked if I was in her way, she just ignored me and kept on doing her thing even if it was in my space. There was no, hi, can we help you or sorry, can I get by I need to add more deposit slips. FYI, I’m a BECU customer, you shouldn’t be that rude to customers. If you hate your job, quit.

WORST BANK EVER!!! There are 4 of us in this family that had BECU accounts, not one of us has one today! This branch is the WORST! They took money out of my daughters account twice, for no reason, and it took forever to get it put back in! They typed the wrong amount paid on my sons car payment, then charged him a late fee, then agreed it was their 15 cent typing mistake, they took the late fee off, but ALWAYS showed he had a late payment, and never took that off??? They don’t work with you at this branch, you are a nobody to them! From the girl that sits and smacks her gum as she’s helping you, to the girl that has screwed up every transaction she has ever helped us with, to the LONG lines to be helped or to get your OWN money out… goodbye BECU! Chase’s customer service ROCKS and they have NEVER screwed up one thing, ever, in the 10 years we have been with them! THANK GOD FOR CHASE! Don’t trust BECU with your money! Don’t do it!!!

I’m very pleased with BECU in general and this branch in particular. The staff is always so helpful and friendly. Even if I have to wait a minute or two for service, they always acknowledge me. If they can’t find an answer for me immediately they take my number and really do call when they have it.
For-​profit banks have gone nuts with their fees, restriction and rules, so a credit union is such a breath of fresh air! I highly recommend this one.