Service Infinity Solutions

I wish I could it give a 0 or –1 rating. This company’s service person for the Potomac, MD area is clueless about the devices he is servicing. I have a GE dryer covered by an extended warranty through Assurant, and the dryer got into this mode where the dryer does not stop when the heat is on and the heat is only on in the Cotton mode; on the other hand the timer works just fine when the heat is off. So they sent this guy out, and he replaced the timer. I keep telling him that the timer is not the problem, the heater coil is the problem (hint: use google), and he says that I am wrong. Then he tells me that this dryer is not supposed to work in Cotton mode or in the Easy Care mode (apparently he never uses it in those modes and thought they were just decorations), and the only mode that should be used is the timed dry mode and says it won’t take more than 50 minutes to dry the clothes. This despite the fact that for the past 7 years I have been using the dryer in Easy Care mode. Anyway, I run the dryer in the timed dry mode, and 200 minutes of «drying» later, the clothes are still damp. Bloody moron. I call SIS VA to complain and they say he is the only guy who can work on this machine and they have nobody else for this area for the foreseeable future. Worst part is they took the deductible of $ 25, and closed the case (I hope that Assurant did not pay them for a job not done), so I now had to go back to Assurant and ask them to send me somebody else (anybody but SIS VA) and pay the $ 25 deductible again. It is not the money, but the absolute gall of the company to close out a work request that they have totally not completed is absolutely disgusting.
I would stay away from this company even if they were the last service company on the planet.

I would give this company 0 stars if Unilocal allowed that. My problems with them began when I first called Home Depot about an issue with my washing machine. They scheduled my repair window on the following Wed. from 12 – 5 pm. I had to arrange with my father to stay at my apartment, because I had to work. I left his phone number with the company with instructions that if they tried to reach me and could not, to call him instead.
On Wednesday, I missed a call from the technician while I was at work. He left a message with his name and number, but the message was so garbled that I could not understand either. I called the company’s main number to confirm that the technician was still coming (since I couldn’t tell what he’d said during his message) and they said they would call him to double check and then call me back. I waited over an hour and heard nothing, so I finally called them back to find out what was going on. They said they couldn’t reach him, but would try again and call me back soon. I waited even longer without hearing anything, so I called back again. I was informed that the technician had tried to reach me and couldn’t, so he canceled my appointment. I was furious, because I had worked to avoid that exact issue by giving them my dad’s phone number as well. I asked if they could schedule a make-​up appointment on another day sometime after 4pm (since that is the earliest I could get home from work), but they refused to accommodate that, saying it was «not possible.» I asked to speak with a supervisor and was told that he would call me the next day.
When I spoke to the supervisor, he set up a make-​up appointment for another day between 12 – 5 pm, but he promised me that the technician would arrive before 2 pm. I was surprised that he offered this, since I had been told earlier that they could not promise specific times within the time slot, but since he was a supervisor, I figured he probably had the authority to do so. I was very grateful for the appointment and again arranged with my dad to come over since I would be at work. I told my dad to call me at work if the technician hadn’t arrived by 2:30 pm. Unsurprisingly, they hadn’t arrived by 3, so I called the company to ask about it. They were very nasty to me on the phone and continually said that the window extended until 5 pm, so the technician was not late. When I explained about the supervisor’s promise, they said they would call the technician and see what they could do, which I now understood to be code for «there’s nothing we’re going to do to solve your problem, please hang up now.» Eventually, the technician arrived after 4 pm to look at the machine. He figured out the problem, but said he needed to order a part, so he would call in 5 – 7 business days when it came in to schedule the next appointment.
While I was waiting, I received several text messages from my landlady asking why they were calling her (when I had specifically told them not to call her, because she was not living in the apartment). I had to explain the situation to her and apologize for the company’s inability to follow simple instructions.
When enough time had passed with no word, I called the company back to find the status. They said the part was in, so I asked about scheduling an appointment. I again asked for a 4 – 5 pm time slot, since it was obvious that the technician could arrive after 4 (since that is what had happened last time), and I was again refused, saying it was «not possible» for their system to handle. I asked why and they said they «did not owe me an explanation.» I asked to be escalated to a supervisor and they said no one else was available. I then asked to speak to the owner. They said he was not in the building, so I asked for them to give him my number and ask him to call me back. They said they would, but I NEVER heard from him.
I later found out that when the part came in, they had called both my landlady and my dad (NOW they call my dad?!) to schedule the appointment with them. They had purposefully skipped calling my number because they did not want to deal with me. I realize I had been being difficult for them, but that is incredibly unprofessional behavior! I called them back to cancel the appointment because, honestly, I did not trust them and did not want them to be in my apartment without me present. I said I would reschedule after I spoke with the owner (which, like I said earlier, NEVER happened).
Two months after my original call, I received an email from Home Depot saying my problem was resolved. That means that, not only did SIS refuse to call me back, they also passed along the word that they had resolved my problem, when, in fact, they hadn’t even come close to solving anything! The nerve!
I am posting this review because I hope to save others the frustration of dealing with this incredibly incompetent company. Every instance of communication with them was a terrible experience. They fail at customer service in a monumental way!

DO NOT let Lowe’s schedule this company for repairs. A very long story short it took me a month to get my washer fixed. They schedule you for a 4 hour time slot and then they don’t show up, this happened twice. The manager was horrible to work with and the owner isn’t fantastic either. I would rather forgo the warranty and buy brand new then to ever deal with this company again.

Do not let Home Depot schedule you with this company… they do not answer the phones, they do not show up for appointments. I wasted a whole day waiting for them because I had to take the day off. They never confirmed my appointment, and when I called the office, no one would ever answer.
I spoke to Home Depot about this and told them they should not be scheduling this company for their customers.
It’s a bad overall customer experience and neither company seems to care.

This is one (if not the one) of the most unprofessional companies I have ever had the displeasure of dealing with. Unfortunately it appears they work with some of the big brands (i.e. Loews, Samsung, etc.) so the only thing you can do is to specifically avoid them and ask for a different service provider. In my case they were supposed to come out to fix my stove. They did come out within 2 – 3 days following the service call, inspected the stove and said they had to order the spare part. About 2 and a half weeks pass and I didn’t hear back from them, so I decided to call them. They said the part is back ordered but that they’ll call me when its in. The following week (1 month without a working stove) they called me to setup an appointment between 8 – 12 the next day. I had to stay home for that day, waiting patiently until 12:30. At this point I was wondering why nobody showed up or contacted me, so I decided to inquire as to when the technician would arrive. SIS VA Inc. told me that they would reach out to the technician and call me. One hours passed and nobody bothered to call me back, and again I was forced to call them. The person at SIS VA Inc. apologized again offering to call me back and contacting the technician, this time I insisted to remain on the phone. He put the technician on speaker phone and I was informed that he had the wrong part. After the lack of communication and making me wait for no reason at home, I decided to complain and take it to Loews. They called the company for me and scheduled yet another appointment, this time for Thursday. I made sure to ask the supervisor at Loews to mention that it should be a fixed appointment. Despite this assurance, SIS VA Inc. called later that day to re-​schedule for Wednesday. I still asked the person on the phone is this a guarantee because I will take off from work, and he assured me that it was. Wednesday rolls around, and I get a call at around 10am informing me that there was a misunderstanding with the technician and that he didn’t have the correct part and that they would have to order it and nobody will be showing up this week. This begs the question, what exactly was I waiting 3 weeks for? I’m livid, this company is extremely unprofessional!

If i could give negative starts I would. Absolutely the worst incompetent company. Do not use them. Scheduling is a nightmare and they do not show up. Scheduled with them three different times and each time they had some excuse why the tech couldn’t get to our house. Awful customer service. Asked to speak to a surpervisor and was told the surpervisor was not in so I asked them to call the supervisor and have them call me. He said he would try. I said I am sure you can call your supervisor. Well 5 minutes later someone calls and tells me they are the surpervisor. Funny how the call came from the same phone number. Thought he wasn’t in. Really? He was either there or someone was pretending to be the supervisor. Just ridiculous dealing with this company.

Losers. Their phone number doesn’t work. They have no website. They don’t know how to run a business. Read all the reviews and you will see they are not worth your time.

The worst — Scheduled through Samsung to fix refrigerator – they did not show for scheduled appointment and didn’t call — I called them and they did not answer and you could not leave a message — I called Samsung and they tried to call SIS but no answer and no way to leave message. DO NOT USE THIS COMPANY

After reading the reviews I was very leery of this company. Lowes set up the initial appointment. The tech called the day before to confirm the appointment and showed up within the window advertised. They don’t carry much in the way of parts on the truck, so it was just a diagnostic visit. My Samsung Refrigerator 2.5 years old was making lots of noise — ice around the fan. The tech determined the defrost sensor was bad and ordered the new part from Samsung. The best part of this was I got the techs phone number. He was responsive even when the home office was not. The SIS office called while my wife I and I were at work and said a tech would be there the next day. No coordination, just a statement. I tried to call them back multiple times — no answer, no answering machine. I texted the tech, he contacted SIS and had them call my cell. We coordinated a time and date I could support, the tech showed up and fixed the fridge. He was friendly, competent and knowledgable. Overall, the fridge got fixed and I was impressed with the tech. The home office customer service is unresponsive and unreachable unless you have a number for someone who can directly call the office. So 1 star for the home office 5 stars for the tech. Average is 3 stars.

Ja ja five for nothing, this company work for lowes, mu washer broke down they send me this guys. And take 20 day to get my washer fix. I try to call to know when they come, and never pick up the phone. I have to call lowes and they cal sis. If you call lowes ask to send somebody else or the other ways you have to wait long time. And my you wife get mad on ypu because she have a pilles of dirty clhotes.

I agree with all the other reviews. If «no stars» was an option, that’s what I’d give them. If Samsung tries to send them to your house, call Samsung back and demand a different company. We had a warranty repair for a fridge and SIS called me three times in one week and left messages to schedule the repair. (Those voicemail messages were unintelligible except for the phone number.) When I tried to call back, there was no answer and there is no voicemail box. I’ve tried for over three weeks to get someone to answer the phone and they just don’t. To add insult to injury, I called Samsung to ask them to send someone else and SIS CANCELLED my warranty ticket because «I couldn’t be reached.» Nevermind that we don’t have any way to reach THEM. I guess that’s their racket; get contracts from Samsung, pretend the client is the problem, and get paid anyway. Bottom line: steer clear.

This is one of the worst companies I’ve ever dealt with. They don’t answer there phones and they don’t show up on the days that they are scheduled too!!! They have been out to Ashburn, Va. 4 times and each time said it was a different problem.2 other times they were to show, they didn’t!!! I have been speaking to Joseph and Mr. Lee and both have no business in this field. Very unprofessional and excuse after excuse. don’t keep there promises. DON’T RECOMMEND TO ANYONE !!! WOULD GIVE NEGATIVE STARS BUT CAN’T!!!

If I could give no stars I would
This place is also called SIS VA INC
Our freezer stopped working so we called samsung and they told us someone would call us. We received a call from here and scheduled an appt. they told us there would be a $ 150 labor fee and it would be a one time fee. We agreed and made an appt. I get a call that morning saying the technician can’t come out because he had car troubles and so we rescheduled for the following day. I get a call the following day and they said the same thing (like what? You said the next day would be fine but again he can’t come out for the same reason? Then don’t schedule an appt for the following day). We scheduled another appt for the upcoming Friday and I get no call. So I’m like okay this is weird. All of there sudden they decide not to call the number they’ve been calling and decide to call my dad’s cell. Like what?! Who does that? We never asked you to change the contact number. So their excuse this time for not coming is they wanted to make sure someone was home before coming. Anyways.
So finally he comes and Fernando took a look at the freezer (unscrewed stuff and etc) and told us our mother board and other things were not working so he told us our mother board and other things were not working. He gave us an estimate of the cost and told us he would call us again before making the order and he did follow through. Before leaving we did give him the check for $ 150. They call about a week later and we scheduled another appt. He comes back out and changes things and says it should work and start freezing but that it would take 3 – 5 days. we thought it was weird but we waited. NOTHING CHANGED! Also before he left we gave him a check for i think $ 148. So we call and scheduled another appt. this time Douglas comes and looks at it and tells us the temp sensor wasn’t working (this is something Fernando changed when he was here). Douglas changes it and tells us it should work. Nope! Doesn’t work. So we call again and the guy that seems to always pick up the phone (Joseph) says he needs to check with the technician and that he would call me back. I wait and I get no call so I call back and he says the same thing. I wait til the next day and call cus he doesn’t call again and he asks for me to wait so I can talk to Douglas. Douglas says he noticed that our display was weird so that would prob be the issue and that it would be pointless for him to come out if he already knows the problem so we agree and they just order the part. Douglas came Monday and it’s still not fixed so someone it suppose to come Friday. This started early august. So annoyed!
Joseph (also the manager) told me today on the phone that we wouldn’t have to pay the labor fee cus we are still within the 30 days and I told him that we def shouldn’t pay anything cus nothing has been fixed and he rudely says that’s debatable. I’ve worked in customer service and this is NOT customer service!