Miracle Method Surface Restoration

My girlfriend recently setup a small tub glazing job with Miracle Method at a condo in DC. On the date the work was to take place, we had no contact from Miracle Method workmen or customer service. Following up the next day to request an invoice, we were informed the work did not take place because the workman could not find parking. No call – no contact whatsoever until we had contacted them with the expectation that the work was completed.
A contractor that cannot find street parking in residential DC neighborhoods during the day on a weekday should not be working in the city. Period. I couldn’t imagine telling my employer that I was a no-​call, no-​show at work because of parking.
Compounding the dubious nature of this excuse is the existence of a loading/​unloading space directly in front of the building – if they even required heavier equipment to be dropped off before (heaven forbid) parking around the block on an 85 degree summer day.
This workmen simply didn’t want to park anywhere else but the building garage and left when the contractor space was taken. This laziness followed up by a complete lack customer service regarding a lame-​excuse brush off is why this outfit should be avoided.

I renovated a condo for sale and Mary Ann and her crew not only refinished the bathroom floor and countertop but also helped to install new sinks, fixtures, floors, repair tiles and walls, and all the odds and ends that go along with renovations. The entire crew from top to bottom including the office staff was helpful, creative, energetic, professional and reasonably priced. It a first class operation and my condo was under contract within days of putting it on the market. Thanks, ladies and gents!

We had a bathtub replaced with a stall shower, new flooring in our master bath. I recommend this company because of the person in charge — Leo. Leo is incredibly patient, remembers everything you tell him, and checks to make sure he is doing exactly what you want. He is always willing to go the extra mile and make sure the job is done right. The bathroom looks great and I would recommend this company with Leo doing the job.

Much better than we ever expected. They redid our entire master bath including bathtub, all tiles, installed new vanity and toilet, and medicine cabinet, and rehung a new L shaped shower rod. They also removed the old tile soap holders and toilet paper holders and installed much more usable corner shelves. Also installed a safety bar in the tub. Finally they removed the old wallpaper and repainted. AND one of their guys built us a custom radiator cover. A few minor problems were fixed promptly without complaint or extra cost and the final cost was to the penny of their estimate, which was about 15% of the cost of a complete remodel. They just did another job we recommended to a friend. We are so happy we found Miracle Method. Thank you, Mary Ann.

I couldn’t be happier with Miracle Method.
My house was built in 1957 and it had the original bathroom tile and floors, and kitchen counter. The estimates I received from other more major renovations were about the third of the value of the house. I read about Miracle Method in a Fall 2014 Washington Post article about budget-​conscious renovations and called. I expected them to be busy after the article came out and they were but the owner even came on her weekend day off to provide an estimate that was in my range. Once the work started, it was professional, timely and responsive. The crew was professional, The owner came by to check at least daily. My house is no longer stuck in the 1950s and looks great. The bathroom floor and shower pan look modern; my kitchen counter looks like silestone for a fraction of the price and is easy to clean and care for. Thank you, Miracle Method!

They covered my pink tile walls and tan bathtub with a beautiful white textured paint. I couldn’t be happier!!! It really is beautiful and no more pink. Happy days are here again. :)
But, before using them make sure you know that you can’t use every cleaner to clean the tub. They recommend Formula 409 and you’re supposed to wax it periodically (regular car wax is fine I think). I’m pretty sure you don’t have to wax the walls, just the bathtub because of soap scum, etc.
Another suggestion if you’re doing tile is to replace ALL of your existing tile soap trays, toothbrush holders, towel bars, etc. — anything that sticks out from the wall. I didn’t replace my toilet paper holder and they painted it the same as the walls. It doesn’t look bad — but it would look much better if it was different than the wall tile. They added some corner shelves in the bathtub and they look great.
I did not have the problems some other reviewers mentioned with bad customer service or overspraying — although I did have an issue with some paint coming off the wall and trim when they removed the tape. I already knew I was going to paint the bathroom when they finished so I didn’t care about it.
The installers were nice, professional and punctual.
About 3 weeks after they finished someone chipped the bathtub. I don’t blame Miracle Method at all for this, because I know how it happened and it was a crazy fluke — and it’s not likely to happen to anyone else. However, I’ll call Miracle Method and update this review with their response.
Overall, I’d recommend.
As soon as I finished my review I called them up and explained about the chips. They’ve scheduled someone to come out to my house and repair them at no charge. I’m changing my review to 5 stars.

PLEASE stay away. I’m not sure how they got the two good review below. Part of me thinks that it may be family members of people who work for the company… Literally one of the worst customer service experiences that I have EVER had. First visit– they promise to be at my place between 9 and 9:30, but he shows up after 10. I understand that I live in Arlington, but they should account for that when they plan their drive. He goes in to check on my tub, but immediately tells me that he can’t do the work because my faucet has a slow leak. I felt like that was something they should have asked me about before they even showed up because that’s not something I knew. Complete waste of time, but stuff happens so at this point I’m still optimistic. Second visit– late AGAIN. They show up and get the work underway. I’m finally feeling good about getting the old tub fixed. Then, they come down to tell me they’re done, BUT when they tore off the tape, they tore the paint off of the wall as well. Woot woot! I go to check out my master bedroom, and in addition to the paint being missing, the stuff that they sprayed on the tub had gotten everywhere. They were suppose to cover all surfaces so avoid the coating sticking to everything, but they didn’t. The coating was on the floor, counter, and even my washer and dryer. I tried to scrub it off, but since it’s a coating, it won’t come off… Third visit– I made an appointment to have them come paint my walls and remove the accidental coating of my bathroom. I take off work so that I can be available at home. Literally 4 minutes before they’re suppose to arrive, I get a text message saying the guy that was suppose to come didn’t show up for work… I ask can they send someone else. They say they’re going to try to get someone else to come, and they’ll call me back. I never received a call. Then, the next week rolls around. A lady from the company calls me with an attitude asking me when I’d want them to come. I tell her I’m unable to take any more work from home days, and I’d prefer to not take any more vacation days. I ask if a weekend would still be an option since another young lady had offered me a Saturday. She scoffs and tells me, «We are definitely NOT working on a Saturday just to come paint your walls». I tell her I completely understand not wanting to work a weekend, but I was thinking that it may be a possibility since it was their mistake that the paint was ripped off and my bathroom was coated. I’m not sure what was up this lady’s butt, but then she proceeds to make it seem like it’s my fault that they did such a horrible job. Speaking to me in an incredibly loud voice, borderline yelling. Getting smart, and everything. Just so awful. I’ve never felt so disrespected by a company. To top it off, the workers apparently forgot to tell me that I can only clean my tub with certain cleaners. I’ve been cleaning it with the wrong one and could have ruined the job… Yay!

I was just referring a neighbor to Miracle Method so wanted to check Unilocal (my go-​to source when considering a local purchase). I was really surprised by the bad reviews too since I used Miracle Method a few years ago to redo my tub and loved the outcome. Looked brand new!!! Absolutely no problems with the person who did the job. The smell was awful, but they had warned me about that. The tub still looks great, and I will use them again when the product wears off. Considerably less expensive than replacing the tile and tub.

I wish I could give zero stars — because they did zero work. If you live in DC, beware — they are not used to dealing with on street parking. Day one of scheduling — technicians shows up on time but leaves because there is no parking and it is a walkup. Day two of rescheduling after we discuss the parking issues and the walkup issue — and I agree to pay for any parking ticket — technician drives away again because there isn’t a spot in front of my building. Additionally, no one thought to call me to tell me this — so my husband and I both had adjusted our work schedules so we could both get there and look after our toddler. Perhaps if you live in the suburbs they do ok tub work, but if you live in DC, I would go with someone else. Not happy — as now listing my condo will be delayed, as well. Thanks a bunch … gah!!!

I wish there were an option for zero stars. Some of the worst customer service I have ever experienced. I was hoping to get a tub insert drained and resealed — Miracle Method told me several times on the phone «no problem, we do this all the time — super easy.» I scheduled an appointment, which they subsequently rescheduled (requiring me to change my work schedule) Finally, they showed up. First, the man appeared to know very little about tubs — I had already had two plumbers in, and he said several things that contradicted them (and common sense). However, after I explained to him why he couldn’t be right, he finally came up with an explanation that made sense. However, he said he couldn’t fix our tub because he hadn’t brought the right tools. He said he would go back to the office, get the right tools, and perhaps be back in an hour — but if it was going to take longer, he would call. 6 hours later (still waiting), I called the office. Apparently, he had no intention of ever coming back, because Miracle Method decided they couldn’t do the job. When I finally got this information, I (reasonably) complained that I had been waiting for six hours and that someone should have told me that they weren’t coming back and couldn’t do the job. The woman on the phone screamed (and you can’t make this up) «LADY, I’VE HAD ONE 15 MINUTE BREAK TODAY. GO CALL COLORADO.» I don’t know if she was referencing the shootings in Aurora, Colorado (which just happened last week), or what, but I didn’t have a chance to ask what she meant, as she just hung up. Needless to say, I’m not bothering to call back.